Your membership has expired

The payment for your account couldn't be processed or you've canceled your account with us.

Re-activate

Save products you love, products you own and much more!

Save products icon

Other Membership Benefits:

Savings icon Exclusive Deals for Members Best time to buy icon Best Time to Buy Products Recall tracker icon Recall & Safety Alerts TV screen optimizer icon TV Screen Optimizer and more

    10 Least Satisfying Cars and SUVs

    These models stand out for how much they disappoint their owners

    2025 Chrysler Pacifica Hybrid driving on a Detroit road.
    The Chrysler Pacifica Hybrid is among the least satisfying models in CR's latest survey.
    Photo: Chrysler

    On paper, it seems to be an easy task for automakers: to achieve a high owner satisfaction score, just deliver on what you promise. Year after year, the models that rise to the top of CR’s owner satisfaction rankings are ones that deliver what their automakers promise.

    Unfortunately, every year, there are also models from automakers who talk a big game but can’t deliver the goods. What’s worse is that we often see the same vehicles on the least-satisfying list, year after year. Despite our warnings to approach the least-satisfying models with caution, a new crop of owners purchase these cars, SUVs, and trucks each year, only to realize how truly disappointing they are.

    More on Car Owner Satisfaction & Car Reliability

    CR analyzed data from our latest member survey to measure the current state of vehicle owner satisfaction. The owner satisfaction score, which is based on whether owners say they would definitely buy the same car again if given the choice, measures whether a vehicle has met the buyers expectations.

    Combined with CR’s ratings on testing and reliability, our owner satisfaction ratings give car buyers valuable guidance when they’re shopping for a vehicle. (Detailed information is available on our car model pages.)

    Below, we’ve ranked the 10 least satisfying cars based on our latest survey, presented in rank order, counting down to the least satisfying model.

    Sign up for CR’s Cars email newsletter to be notified when we post our latest road tests.

    Volkswagen ID.4: 45% Would Buy Again

    Chrysler Pacifica Hybrid: 43% Would Buy Again

    Cadillac Escalade: 43% Would Buy Again

    Mazda CX-70 Plug-in Hybrid: 42% Would Buy Again

    Toyota Corolla Cross: 40% Would Buy Again

    Acura ADX: 40% Would Buy Again

    Audi Q4 E-Tron: 39% Would Buy Again

    Honda Prologue: 37% Would Buy Again

    Mazda CX-90 PHEV: 34% Would Buy Again

    Jeep Grand Cherokee PHEV: 25% Would Buy Again