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    GREEN CHOICE

    Chrysler Pacifica Hybrid

    EPA Range: 33 miles
    EPA MPG: 32 mpg

    Reliability

    Overall Reliability

    The 2018 Pacifica Hybrid is much less reliable than other cars from the same model year.

    Most Common Trouble Spots
    Common Trouble Spot
    Common Trouble Spot

    Owner Reported Trouble Spots

    The Reliability score is based on our latest subscriber survey of 2018 Chrysler Pacifica Hybrid owners. The owner comments describe problems respondents experienced with this vehicle.

    EV Battery

    Electric/hybrid battery pack failure, replacement or malfunction, or cooling.

    What Owners Say

    Electric/hybrid battery pack malfunction (didn't need replacement)

    "Recall"

    Anonymous, TN (2018 Chrysler Pacifica Hybrid Unsure 3.6-L V6 plug-in hybrid)

    "Has been at the dealer about 5 times in past year due to check engine light codes. Replaced several parts ... still not sure if the problem has been resolved."

    Anonymous, VA (2018 Chrysler Pacifica Hybrid Hybrid 3.6-L V6 plug-in hybrid)
    Electric/hybrid battery pack replacement

    "High-voltage battery failed less than a week after a major recall service related to the high-voltage battery and charging. No issues before the recall work."

    Anonymous, CA (2018 Chrysler Pacifica Hybrid Hybrid 3.6-L V6 plug-in hybrid)

    "Several recalls"

    Anonymous, PA (2018 Chrysler Pacifica Hybrid Limited 3.6-L V6 plug-in hybrid)

    ""Check engine light came on and car would no longer accept plug-in charge. Analysis showed fault was failure of Battery Pack Power Control Module. Occurred at 100,0550 miles (only 550 miles out of 100000-mile warrantly) price of repair by Chrysler $17,000.00; cheaper repair pending by Green-Tec, with a reconditioned battery. The car has continued to run well as simple hybrid.""

    Anonymous, NC (2018 Chrysler Pacifica Hybrid Limited 3.6-L V6 plug-in hybrid)

    "I got a fault when changing and it would not charge. Was told I needed a new battery and I should not drive the car. Over 5 weeks in and still do not have my car back. Thanks to a NY state law, the replacement is under warranty dispute 7 years and 115k miles."

    Anonymous, NY (2018 Chrysler Pacifica Hybrid Hybrid 3.6-L V6 plug-in hybrid)

    "Hybrid battery went dead at 132K miles and replacement cost was 19K. Several months later Chrysler replaced the battery at no cost."

    Anonymous A., NC (2018 Chrysler Pacifica Hybrid Hybrid 3.6-L V6 plug-in hybrid)
    Other electric/hybrid battery problem

    ""Multiple recalls related to fire risk of the high voltage battery with no remedy for months when charging was not recommended, preventing all electric usage. The remedies were ineffective, resulting in additional downtime of a week or more for the dealer to perform the recall each time. Due to distrust about the high voltage battery and FCAs avoidance of correcting the root cause by replacing the pack, we intend to replace the vehicle before reaching the 8 year, 100,000 mile battery warranty.""

    Anonymous A., TX (2018 Chrysler Pacifica Hybrid Limited 3.6-L V6 plug-in hybrid)

    EV Charging

    Won't charge at home; won't work with some public chargers; won't fully charge; charge connection; charge port door.

    What Owners Say

    Charges too slowly

    "Takes all week to get a full charge. I primarily just go to work which is 4 miles r/t. Should not use much and still needs a charge nightly."

    Anonymous, AZ (2018 Chrysler Pacifica Hybrid Hybrid 3.6-L V6 plug-in hybrid)
    Other electric/hybrid charging problem

    "Several recalls regarding battery operating system."

    Anonymous, NY (2018 Chrysler Pacifica Hybrid Hybrid 3.6-L V6 plug-in hybrid)

    ""Was sent a recall on charging system this past year - 2nd one since buying car. Went to dealer and they send it was never sent. Showed them the card, they said nothing is wrong, was sent in error. Does not give me much confidence my car will not catch on fire.""

    Anonymous, AZ (2018 Chrysler Pacifica Hybrid Hybrid 3.6-L V6 plug-in hybrid)

    "Several recalls"

    Anonymous, PA (2018 Chrysler Pacifica Hybrid Limited 3.6-L V6 plug-in hybrid)

    In-car Electronics

    Infotainment system (audio, GPS, phone), rear entertainment system, backup or other camera/sensors, head-up display.

    What Owners Say

    Apple CarPlay

    "Mirroring port for Apple CarPlay stopped working suddenly and randomly. Nav system broke two years ago so now theres no way to use nav on the main screen"

    Anonymous, MD (2018 Chrysler Pacifica Hybrid Limited 3.6-L V6 plug-in hybrid)
    Display screen freezes up

    "Display screen sometimes just doesnt respond, or it responds the wrong way (registering a tap to change radio channel as a long press, resetting the preset)."

    Anonymous, MD (2018 Chrysler Pacifica Hybrid Limited 3.6-L V6 plug-in hybrid)
    Display screen goes blank

    ""Infrequently (but not "rarely"), the infotainment screen will be blank while driving. The is restored by turning the car off and then on.""

    Anonymous, CA (2018 Chrysler Pacifica Hybrid Hybrid 3.6-L V6 plug-in hybrid)

    Paint/Trim

    Paint (fading, chalking, peeling, or cracking), loose interior or exterior trim or moldings, rust.

    What Owners Say

    Paint (fading, chalking, cracking, or peeling)

    "I noticed the hood bubbling near the front edge. I've seen on you tube that many Jeep and Chrysler products have the problem of bubbling paint due to an aluminum hood or hinge that was improperly prepared for paint. Chrysler won't due anything to repair the paint job on my minivan since it is past the 5 year warranty period."

    Anonymous A., IL (2018 Chrysler Pacifica Hybrid Limited 3.6-L V6 plug-in hybrid)
    Rust

    "Common Chrysler issue of aluminum corrosion, particularly on hood. Chrysler issued a service bulletin eventually to sand and repaint the hood but not replace it. Also, the problem only got serious for me just outside the warranty period."

    Anonymous, AB (2018 Chrysler Pacifica Hybrid Limited 3.6-L V6 plug-in hybrid)

    Transmission Minor

    Gear selector and linkage, transmission computer, transmission sensor or solenoid, clutch adjustment, rough shifting, slipping transmission, leaks.

    What Owners Say

    Transmission leaks

    "It is very difficult to find Chrysler dealers that can measure fluid level due to special dipstick tool only for hybrid transaxle and the part is no longer made"

    Anonymous, TX (2018 Chrysler Pacifica Hybrid Touring-L 3.6-L V6 plug-in hybrid)

    Engine Major

    Engine rebuild or replacement, cylinder head, head gasket, turbocharger or supercharger, timing chain or belt.

    What Owners Say

    Head gasket

    "Just driving along and I lost power. Pulled over got towed took 2 or 3 weeks to get my car back. I have an extended warranty but the repair still cost me $1500 plus over $1000 for a rental."

    Anonymous, NY (2018 Chrysler Pacifica Hybrid Hybrid 3.6-L V6 plug-in hybrid)

    Climate System

    AC compressor, blower (fan) motor, condenser, evaporator, heater system, automatic climate system, electrical failure, refrigerant leakage.

    What Owners Say

    A/C compressor

    "AC compressor on the Pacifica has always sounded like a jet engine, but now 7 years in it seems that the compressor needs replacement."

    Anonymous, AB (2018 Chrysler Pacifica Hybrid Limited 3.6-L V6 plug-in hybrid)

    Body Hardware

    Windows, locks and latches, doors or sliding doors, tailgate, trunk or hatch, mirrors, seat controls (power or manual), seat belts, sunroof, convertible top, glass defect.

    What Owners Say

    Fuel door or charge port door

    "The charge port door came off and had to be reattached."

    Anonymous, IL (2018 Chrysler Pacifica Hybrid Limited 3.6-L V6 plug-in hybrid)

    Exhaust

    Muffler, pipes, catalytic converter, exhaust manifold, heat shields, leaks.

    What Owners Say

    Other/unsure

    "Battery warmer went out - required for inspection in Pa. $3,000. when dealer was finished."

    Anonymous, PA (2018 Chrysler Pacifica Hybrid Limited 3.6-L V6 plug-in hybrid)

    Fuel System/Emissions

    Sensors (O₂, or oxygen, sensor), emission-control devices (includes EGR), fuel-injection system, fuel gauge/sender, fuel pump, problems filling up the tank.

    Electrical Accessories

    Cruise control, clock, warning lights, body control module, keyless entry, wiper motor or washer, tire pressure monitor, interior or exterior lights, horn, gauges, 12V power plug, USB ports, alarm or security system, remote engine start, heated or cooled seats, heated steering wheel, headlights, automatic headlights, automatic wipers, wireless charging pad.

    Drive System

    Driveshaft or axle, CV joint, differential, transfer case, four-wheel-drive/all-wheel-drive components, driveline vibration, electrical failure, traction control, electronic stability control.

    Suspension/Steering

    Shocks or struts, ball joints, tie rods, wheel bearings, alignment, steering linkage (includes rack and pinion), power steering (pumps and hoses, leaks), wheel balance, springs or torsion bars, bushings, electronic or air suspension.

    Engine Cooling

    Radiator, cooling fan, water pump, thermostat, antifreeze leaks, overheating.

    Noises/Leaks

    Squeaks, rattles, wind noises, seals and/or weather stripping, air and water leaks.

    Engine Electrical

    Alternator, starter, hybrid battery replacement, hybrid battery related systems, regular battery, battery cables, engine harness, coil, ignition switch, electronic ignition, spark plugs and wires failure, auto stop/start.

    Engine Minor

    Accessory belts and pulleys, engine computer, engine mounts, engine knock or ping, fuel leaks, oil leaks.

    Transmission Major

    Transmission rebuild or replacement, torque converter, premature clutch replacement.

    Brakes

    Premature pad/rotor wear, pulsation or vibration, antilock system, parking brake, master cylinder, calipers, squeaking, brake failure, regenerative braking.

    2018 Minivans & 3-Row SUVs Reliability

    This Car
    vs. Similar Cars

    Chrysler vs. Other New Car Brands Reliability

    Reliability History
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    Overall Reliability Verdict
    NA

    NA
    POTENTIAL TROUBLE SPOTS
    Powertrain
    NA
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    NA
    Electric Motor
    NA
    NA
    NA
    NA
    NA
    NA
    EV Battery
    NA
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    NA
    NA
    NA
    NA
    EV Charging
    NA
    NA
    NA
    NA
    NA
    NA
    Engine Major
    NA
    NA
    NA
    NA
    NA
    NA
    Engine Minor
    NA
    NA
    NA
    NA
    NA
    NA
    Engine Cooling
    NA
    NA
    NA
    NA
    NA
    NA
    Engine Electrical
    NA
    NA
    NA
    NA
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    Transmission Major
    NA
    NA
    NA
    NA
    NA
    NA
    Transmission Minor
    NA
    NA
    NA
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    NA
    Drive System
    NA
    NA
    NA
    NA
    NA
    NA
    Fuel System/Emissions
    NA
    NA
    NA
    NA
    NA
    NA
    Exhaust
    NA
    NA
    NA
    NA
    NA
    NA
    Suspension/Steering
    NA
    NA
    NA
    NA
    NA
    NA
    Brakes
    NA
    NA
    NA
    NA
    NA
    NA
    Climate System
    NA
    NA
    NA
    NA
    NA
    NA
    Build Quality
    NA
    NA
    NA
    NA
    NA
    NA
    Electrical Accessories
    NA
    NA
    NA
    NA
    NA
    NA
    Body Hardware
    NA
    NA
    NA
    NA
    NA
    NA
    Paint/Trim
    NA
    NA
    NA
    NA
    NA
    NA
    Noises/Leaks
    NA
    NA
    NA
    NA
    NA
    NA
    In-car Electronics
    NA
    NA
    NA
    NA
    NA
    NA
    Reliability indicates how models have performed in the past, providing the basis for predicting how the vehicles will hold up in the year ahead. These charts provide the most comprehensive reliability information available to consumers. Based on information received from our latest subscriber survey for about 380,000 vehicles, our reliability history charts give you a rundown on how 2000 through 2025 vehicles are holding up in 20 potential trouble spots, ranging from the engine, transmission, electric motor, EV charging, and brakes, to power equipment and the electrical accessories.
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