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    Chrysler Pacifica

    EPA MPG: 22 mpg

    RECALL ALERT:
    There are 7 recalls on this vehicle. Learn More.

    Reliability

    Overall Reliability

    We expect the 2025 Pacifica will have about average reliability when compared to the average new car. This prediction is based on data from 2022 and 2023 models.

    The 2019 Chrysler Pacifica has been recalled 7 times by NHTSA. View Recalls
    Most Common Trouble Spots
    Common Trouble Spot
    Common Trouble Spot

    Owner Reported Trouble Spots

    The Reliability score is based on our latest subscriber survey of 2019 Chrysler Pacifica owners. The owner comments describe problems respondents experienced with this vehicle.

    Exhaust

    Muffler, pipes, catalytic converter, exhaust manifold, heat shields, leaks.

    What Owners Say

    Other/unsure

    "Had to replace both batteries. They were replaced previously while under warranty."

    Anonymous A., OH (2019 Chrysler Pacifica Platinum 3.6-L V6)

    "auto start stpp"

    Anonymous, NC (2019 Chrysler Pacifica Touring-L Plus 3.6-L V6)

    "One of the batteries when traveling back to Ohio went dead. Had to have it checked. Was told we could drive it until we got back to NC. Took it to dealer and was told both batteries were bad and had to pay $800.00 to get fixed. What a bunch of crap!! This happened Fall of 2023."

    Anonymous, NC (2019 Chrysler Pacifica Touring 3.6-L V6)

    "Engine Thermostat started leaking"

    Anonymous, IA (2019 Chrysler Pacifica Limited 3.6-L V6)

    "Had to replace some sensors"

    Anonymous, OR (2019 Chrysler Pacifica Touring-L Plus 3.6-L V6)

    "Pacifica has no spare. It has a tire inflation system that uses a tire puncture sealant; it's not useful if the tire's problem is more than a puncture."

    Anonymous, AZ (2019 Chrysler Pacifica Touring-L Plus 3.6-L V6)

    "The auto engine shutoff system fails intermittently, the vehicle thinks the hood is open. When that happens, I have to switch to park and restart the car. This happened about six weeks after the warranty expired."

    Anonymous, IL (2019 Chrysler Pacifica 3.6-L V6)

    Paint And Trim

    Paint (fading, chalking, peeling, or cracking), loose interior or exterior trim or moldings, rust.

    What Owners Say

    Loose exterior trim or moldings

    "The metal trim is consistently loose, no matter how often I click it back into position."

    Anonymous A., FL (2019 Chrysler Pacifica Touring-L 3.6-L V6)
    Paint (fading, chalking, cracking, or peeling)

    "aluminum hood corrosion caused finish bubbling . fixed under warrantee"

    Anonymous A., IL (2019 Chrysler Pacifica LX 3.6-L V6)

    "Paint is bubbling and fading. Very disappointed in response from dealership."

    Anonymous A., FL (2019 Chrysler Pacifica Touring-L 3.6-L V6)

    "Paint in bubbling up on the front edge of the hood and the bottom edge of the passenger sliding door. There is a large piece that has already flaked off the sliding door. Extremely poor quality paint job or metal prep work was done at the factory. No reason that the paint and primer should already be coming off the van at this young age."

    Anonymous A., MI (2019 Chrysler Pacifica Touring-L 3.6-L V6)

    "Corrosion and paint bubbles/peeling became noticeable on front edge of hood and sliding side doors. Chrysler fixed under their 5 year corrosion warranty"

    Anonymous, WI (2019 Chrysler Pacifica Touring-L Plus 3.6-L V6)

    In-car Electronics

    Infotainment system (audio, GPS, phone), rear entertainment system, backup or other camera/sensors, head-up display.

    What Owners Say

    Other in-car electronics problem

    "Phone connects to Bluetooth and plays music; podcasts etc just fine. When making a phone call the volume is very low, difficult to hear caller. Tried turning up volume on phone and in vehicle without success. Tried iPhones and android. Checked online forums and this seems to be a known problem with Chrysler"

    Anonymous A., AZ (2019 Chrysler Pacifica Limited 3.6-L V6)
    Radio

    "Display screen and related audio systems turned on and off continuously"

    Anonymous, WI (2019 Chrysler Pacifica Touring-L Plus 3.6-L V6)
    Rear entertainment system (e.g., DVD player, rear screen)

    "Video module had to be replaced"

    Anonymous, (2019 Chrysler Pacifica Touring-L Plus 3.6-L V6)

    Electrical Accessories

    Cruise control, clock, warning lights, body control module, keyless entry, wiper motor or washer, tire pressure monitor, interior or exterior lights, horn, gauges, 12V power plug, USB ports, alarm or security system, remote engine start, heated or cooled seats, heated steering wheel, headlights, automatic headlights, automatic wipers, wireless charging pad.

    What Owners Say

    12V battery

    "The auto stop/start on this van has 2 batteries. Had to replace the smaller stop/start battery at year 2 of ownership."

    Anonymous, IN (2019 Chrysler Pacifica Touring-L Plus 3.6-L V6)
    Other electrical system problem

    "after a trip, would not start or even turn over. Mechanic tried but had to have it towed. After day at dealership, it started and they weren't able to identify any problem. Has worked fine since then."

    Anonymous A., MI (2019 Chrysler Pacifica Platinum 3.6-L V6)

    Transmission Minor

    Gear selector and linkage, transmission computer, transmission sensor or solenoid, clutch adjustment, rough shifting, slipping transmission, leaks.

    What Owners Say

    Rough shifting

    "Van has frequent rough shifts, especially during operation of the cruise control. The most noticeable time is when under cruise control and the van is going down hill. The transmission downshifts in order to try and reduce speed to maintain the set speed limit. Upon reaching the bottom of the hill, the cruise control starts to reapply gas and the transmission then shifts very hard from the lower gear back into a higher gear. I can alleviate the issue for a short while by doing a transmission computer "reset" that I found on YouTube and through forums that are specific to the Pacifica van line of vehicles. It only lasts a few weeks before the transmission computer relearns it's old habits of hard shifting and I need to do another reset."

    Anonymous A., MI (2019 Chrysler Pacifica Touring-L 3.6-L V6)

    Climate System

    AC compressor, blower (fan) motor, condenser, evaporator, heater system, automatic climate system, electrical failure, refrigerant leakage.

    What Owners Say

    A/C compressor

    "Air conditioner simply stopped functioning . It hasn't worked at all this summer."

    Anonymous A., (2019 Chrysler Pacifica 3.6-L V6)

    Engine Major

    Engine rebuild or replacement, cylinder head, head gasket, turbocharger or supercharger, timing chain or belt.

    What Owners Say

    Engine rebuild or replacement

    "Van had a miss fire code. Went to dealer had number 5 spark plug and coil changed, a week later the same problem. Dealer tore down engine and found a bad head gasket which lead into a small groove cut into the engine block by the coolant leaking into the cylinder. Motor had to be replaced. We got rid of the vehicle!"

    Anonymous, IN (2019 Chrysler Pacifica Touring-L Plus 3.6-L V6)

    Noises And Leaks

    Squeaks, rattles, wind noises, seals and/or weather stripping, air and water leaks.

    What Owners Say

    Squeaks or rattles

    "Rattling/clunking from loose panel (?) in Very annoying or under car. Dealer service techs have been unable to correct."

    Anonymous A., (2019 Chrysler Pacifica 3.6-L V6)

    Steering And Suspension

    Shocks or struts, ball joints, tie rods, wheel bearings, alignment, steering linkage (includes rack and pinion), power steering (pumps and hoses, leaks), wheel balance, springs or torsion bars, bushings, electronic or air suspension.

    What Owners Say

    Shocks or struts

    "Right front strut needed replacement. Car was still driveable but we didn't feel safe taking it across country. It took several months before our mechanic could get the part. We assume that this problem was related to the car being a rental before we purchased it."

    Anonymous, CA (2019 Chrysler Pacifica Touring-L 3.6-L V6)

    Engine Electrical

    Alternator, starter, hybrid battery replacement, hybrid battery related systems, regular battery, battery cables, engine harness, coil, ignition switch, electronic ignition, spark plugs and wires failure, auto stop/start.

    Drive System

    Driveshaft or axle, CV joint, differential, transfer case, four-wheel-drive/all-wheel-drive components, driveline vibration, electrical failure, traction control, electronic stability control.

    Transmission Major

    Transmission rebuild or replacement, torque converter, premature clutch replacement.

    Body Hardware

    Windows, locks and latches, doors or sliding doors, tailgate, trunk or hatch, mirrors, seat controls (power or manual), seat belts, sunroof, convertible top, glass defect.

    Engine Minor

    Accessory belts and pulleys, engine computer, engine mounts, engine knock or ping, fuel leaks, oil leaks.

    Brakes

    Premature pad/rotor wear, pulsation or vibration, antilock system, parking brake, master cylinder, calipers, squeaking, brake failure, regenerative braking.

    Engine Cooling

    Radiator, cooling fan, water pump, thermostat, antifreeze leaks, overheating.

    Fuel System/Emissions

    Sensors (O₂, or oxygen, sensor), emission-control devices (includes EGR), fuel-injection system, fuel gauge/sender, fuel pump, problems filling up the tank.

    2019 Minivans & 3-Row SUVs Reliability

    This Car
    vs. Similar Cars
    Reliability History
    * Redesign year
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    Overall Reliability Verdict
    NA
    NA
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    POTENTIAL TROUBLE SPOTS
    Powertrain
    NA
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    NA
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    Engine Major
    NA
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    Engine Minor
    NA
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    Engine Cooling
    NA
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    Engine Electrical
    NA
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    Transmission Major
    NA
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    Transmission Minor
    NA
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    Drive System
    NA
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    Fuel System/Emissions
    NA
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    Exhaust
    NA
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    Steering and Suspension
    NA
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    Brakes
    NA
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    Climate System
    NA
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    Build Quality
    NA
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    Electrical Accessories
    NA
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    Body Hardware
    NA
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    Paint/Trim
    NA
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    Noises/Leaks
    NA
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    In-car Electronics
    NA
    NA
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    NA
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    NA
    Reliability indicates how models have performed in the past, providing the basis for predicting how the vehicles will hold up in the year ahead. These charts provide the most comprehensive reliability information available to consumers. Based on information received from our latest subscriber survey for over 300,000 vehicles, our reliability history charts give you a rundown on how 2000 through 2024 vehicles are holding up in 20 potential trouble spots, ranging from the engine, transmission, electric motor, EV charging, and brakes to power equipment and the electrical accessories. NA indicates that we did not receive a large enough sample size to provide data for a specific year. An X indicates that the vehicle was not manufactured for a specific year.
    Recalls
    PROVIDED BY
    HYBRID PROPULSION SYSTEM
    Jul 18, 2024
    A vehicle fire increases the risk of injury.
    Summary:
    Chrysler (FCA US, LLC) is recalling certain 2019-2021 Pacifica Plug-In Hybrid Electric (PHEV) vehicles. The battery pack may cause a vehicle fire when parked, even with the ignition in the "Off" position.
    What should you do:
    Owners are advised not to charge their vehicles, and to park outside and away from structures, until they are repaired. Dealers will update the high voltage battery pack control module (BPCM) software. In addition, dealers will inspect and if necessary, replace the battery pack assembly. Repairs will be performed free of charge. Interim notification letters, notifying owners of the safety risk, were mailed August 1, 2024. A second notice will be sent once the final remedy is available, anticipated 4th Quarter 2024. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is 72B. This recall is an expansion of NHTSA recall number 22V-077.
    For more information:
    Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
    NHTSA CAMPAIGN ID Number: 24V538000
    Potential Number of Units Affected: 3606
    ELECTRICAL SYSTEM, HYBRID PROPULSION SYSTEM
    Jan 17, 2023
    An unexpected engine shutdown can cause a loss of drive power, increasing the risk of a crash.
    Summary:
    Chrysler (FCA US, LLC) is recalling certain 2017-2023 Pacifica Plug-In Hybrid Electric vehicles (PHEVs). An internal transmission wiring connector may short circuit, resulting in an unexpected engine shutdown.
    What should you do:
    Dealers will update the Power Inverter Module (PIM) software and, if necessary, update the instrument panel cluster (IPC) software, free of charge. FCA US will notify dealers and begin notifying owners on or about: 03/21/2023 for 2021 model year vehicles, 05/02/2023 for 2019-2020 model year vehicles, and 06/15/2023 for 2017-2018 model year vehicles. FCA began notifying owners on February 23, 2023. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 03A.
    For more information:
    Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
    NHTSA CAMPAIGN ID Number: 23V010000
    Potential Number of Units Affected: 67117
    ELECTRICAL SYSTEM
    Jun 09, 2020
    A high resistance electrical connection may result in the connection overheating, increasing the risk of a fire with the vehicle on or off.
    Summary:
    Chrysler (FCA US LLC) is recalling certain 2017-2020 Pacifica Plug-in Hybrid Electric Vehicles ("PHEV"). The 12 volt isolator post located behind the driver's seat may develop high resistance.
    What should you do:
    FCA will conduct a voluntary safety recall on affected vehicles to increase the torque and install a waterproof gasket to the 12v isolator post, the post will also be inspected for signs of contamination. In the event the post is compromised, the 12v isolator post and associated cables will be replaced. Until the final remedy is available, customers should bring their vehicles to dealers for an interim inspection of this joint. The recall remedy is currently under development. FCA US LLC will notify owners, and dealers will perform an interim inspection of this joint. If the inspection indicates the joint is compromised, owners will receive a loaner vehicle, until a final remedy is developed. Interim notifications are expected to begin around June 22, 2020. The recall began July 30, 2020. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is W46. Note: Consumers are advised to exercise the following precautions until the vehicle has the final repair completed: do not park these vehicles inside of buildings or structures, or near other vehicles. Additionally, keep liquids out of the backseat area, including but not limited to beverages, wet items, umbrellas, or bottled liquids that may leak.
    For more information:
    Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
    NHTSA CAMPAIGN ID Number: 20V334000
    Potential Number of Units Affected: 23079
    BACK OVER PREVENTION
    Apr 02, 2020
    The lingering rearview image can distract the driver, increasing the risk of a crash.
    Summary:
    Chrysler (FCA US LLC) is recalling certain 2020 Jeep Gladiator and Jeep Cherokee, 2019-2020 Ram 1500 Pickup, Ram 2500 Pickup, Ram 3500 Pickup, Chrysler Pacifica, Dodge Durango, Jeep Grand Cherokee, Jeep Wrangler, and Jeep Renegade and 2019 Dodge Challenger vehicles equipped with 8.4" or 12" radio displays. A software error can cause the rearview camera image to remain displayed after the vehicle has been shifted out of reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."
    What should you do:
    Chrysler has notified owners, and dealers will update the radio display software, free of charge. Optionally, owners can choose to remotely update their software via an Over-The-Air (OTA) update available as of May 1, 2020. The recall began April 27, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is W30-W37.
    For more information:
    Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
    NHTSA CAMPAIGN ID Number: 20V191000
    Potential Number of Units Affected: 319610
    BACK OVER PREVENTION, EQUIPMENT
    Dec 12, 2019
    The lingering rearview image can distract the driver, increasing the risk of a crash.
    Summary:
    Chrysler (FCA US LLC) is recalling certain 2018-2019 Pacifica vehicles equipped with an 8.4 inch radio display, 360 degree surround view camera system, and seat back video screens. A software error can cause the rearview camera image to remain displayed on the radio after the vehicle has been shifted out of reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."
    What should you do:
    Chrysler will notify owners, and dealers will update the radio software, free of charge. The recall began January 9, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is VE2.
    For more information:
    Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
    NHTSA CAMPAIGN ID Number: 19V886000
    Potential Number of Units Affected: 20441
    ELECTRICAL SYSTEM
    May 09, 2019
    A loss of power steering assist or a stall can increase the risk of crash.
    Summary:
    Chrysler (FCA US LLC) is recalling certain 2017-2019 Pacifica vehicles equipped with engine stop/start systems. A loose battery ground connection may result in an intermittent loss of power steering assist and/or a stall.
    What should you do:
    Chrysler will notify owners, and dealers will inspect the battery ground surfaces, clean the contact surfaces as needed, and properly reassemble the ground connection, free of charge. The recall began May 24, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. FCA US' number for this recall is V53.
    For more information:
    Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
    NHTSA CAMPAIGN ID Number: 19V348000
    Potential Number of Units Affected: 198731
    ELECTRICAL SYSTEM
    Aug 09, 2018
    A vehicle stall can increase the risk of a crash.
    Summary:
    Chrysler (FCA US LLC) is recalling certain 2018 Jeep Renegade, Compass and Grand Cherokee, RAM 1500 and Promaster, Fiat 500x, Dodge Journey, Challenger, Charger and Durango and Chrysler 300x vehicles, 2017-2018 Jeep Wrangler, Dodge Grand Caravan and Chrysler Town and Country vehicles and 2018-2019 Jeep Cherokee and 2018 Chrysler Pacifica and Pacifica Hybrid vehicles. The powertrain control module may be equipped with a voltage regulator chip in the circuit board that may fail, causing a stall or a no start condition.
    What should you do:
    Chrysler will notify owners, and dealers will replace the powertrain control module, free of charge. The recall began October 2, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U87.
    For more information:
    Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
    NHTSA CAMPAIGN ID Number: 18V524000
    Potential Number of Units Affected: 12779
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