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    Chrysler Pacifica

    EPA MPG: 22 mpg

    RECALL ALERT:
    There are 5 recalls on this vehicle. Learn More.

    Reliability

    Overall Reliability

    The 2020 Pacifica is less reliable than other cars from the same model year.

    The 2020 Chrysler Pacifica has been recalled 5 times by NHTSA. View Recalls
    Most Common Trouble Spots
    Common Trouble Spot
    Common Trouble Spot

    Owner Reported Trouble Spots

    The Reliability score is based on our latest subscriber survey of 2020 Chrysler Pacifica owners. The owner comments describe problems respondents experienced with this vehicle.

    Brakes

    Premature pad/rotor wear, pulsation or vibration, antilock system, parking brake, master cylinder, calipers, squeaking, brake failure, regenerative braking.

    What Owners Say

    Rotors

    "Vibration after being parked x 3 mos"

    Anonymous, MI (2020 Chrysler Pacifica Launch Edition 3.6-L V6)

    ""The brake pads & rotors, especially when they are not OEM parts, always squeal, especially in the morning & when and after a rainy night.""

    Anonymous, ON (2020 Chrysler Pacifica Touring-L 3.6-L V6)
    Squeaking

    "Brakes started vibrating after we did not drive it for 3 months"

    Anonymous, MI (2020 Chrysler Pacifica Launch Edition 3.6-L V6)

    "3 years ago."

    Anonymous, ON (2020 Chrysler Pacifica Touring-L 3.6-L V6)

    Exhaust

    Muffler, pipes, catalytic converter, exhaust manifold, heat shields, leaks.

    What Owners Say

    Other/unsure

    "Battery needed to be replaced early"

    Anonymous A., TX (2020 Chrysler Pacifica Limited 3.6-L V6)

    "start-stop function battery needed replaced"

    Anonymous, OH (2020 Chrysler Pacifica Touring 3.6-L V6)

    "BOTH batteries need to be replaced ($1100) and they could only be replaced at the dealership. I was told at Advance Auto that they could not change the batteries on the Pacifica. The batteries at the dealership were twice as expensive and labor matched the battery price."

    Anonymous A., DE (2020 Chrysler Pacifica Touring-L 3.6-L V6)

    Electrical Accessories

    Cruise control, clock, warning lights, body control module, keyless entry, wiper motor or washer, tire pressure monitor, interior or exterior lights, horn, gauges, 12V power plug, USB ports, alarm or security system, remote engine start, heated or cooled seats, heated steering wheel, headlights, automatic headlights, automatic wipers, wireless charging pad.

    What Owners Say

    Cruise control

    "Wasn't sure how to categorize this, but my comment is related to the Auto Start/Stop feature. This feature requires an additional car battery, and has now failed twice in less than a year. I have to call the dealership, but I find working with them unpleasant on a good day."

    Anonymous, (2020 Chrysler Pacifica Touring 3.6-L V6)
    Keyless entry

    ""The underbody sensors for hands-free entry are unreliable, do not work most of the time, and I have given up trying to use them. They would sometimes open the doors when using a self-service power car wash wand. I never complained because I was told once to keep them clean, which I did.""

    Anonymous A., (2020 Chrysler Pacifica Limited 3.6-L V6)

    Climate System

    AC compressor, blower (fan) motor, condenser, evaporator, heater system, automatic climate system, electrical failure, refrigerant leakage.

    What Owners Say

    A/C compressor

    "It sticks on the A/C with the temp setting on 76. Cant change any of the settings. Eventually (sometimes days) it begins working normally again."

    Anonymous, MI (2020 Chrysler Pacifica Touring-L 3.6-L V6)
    Automatic climate control

    "The climate control periodically sticks on the A/C but the temperature sticks at 76. You cant change any of the settings. Then (on its own) it will go back to normal with full control of all settings."

    Anonymous, MI (2020 Chrysler Pacifica Touring-L 3.6-L V6)

    In-car Electronics

    Infotainment system (audio, GPS, phone), rear entertainment system, backup or other camera/sensors, head-up display.

    What Owners Say

    External music device interface (e.g., smart phone, MP3 player)

    "The touch screen is too distracting for the driver, and the controls for the tv are impossible to adjust when alone in the car with a young child in the back. I have had several situations requiring me to stop, pull over, and park to adjust movie settings. I understand that there are laws preventing the screen view while in motion, but parents need to be able to resolve these issues more easily and readily. Also the touchscreen is itself a distraction. Switching between sources can be confusing and distracting while driving. The steering wheel controls should have more tactile features for performing more controls - including video. Some kind of a fast start option would be amazing."

    Anonymous, (2020 Chrysler Pacifica Touring 3.6-L V6)
    Phone pairing (e.g., Bluetooth)

    ""Recently heated steering wheel,CD player and Bluetooth has to be reconnected and phone paired every time.""

    Anonymous A., NH (2020 Chrysler Pacifica Unsure 3.6-L V6)

    Transmission Major

    Transmission rebuild or replacement, torque converter, premature clutch replacement.

    What Owners Say

    Transmission rebuild or replacement

    "Regularly shifting very hard at apparently all miles an hour. The online method of self re-programming helped but the condition quickly returns. The $9K transmission was replaced under warranty and cost me the $100 deductible (only)."

    Anonymous, TN (2020 Chrysler Pacifica Unsure 3.6-L V6)

    Transmission Minor

    Gear selector and linkage, transmission computer, transmission sensor or solenoid, clutch adjustment, rough shifting, slipping transmission, leaks.

    What Owners Say

    Rough shifting

    "The rough shifting usually occurs when coming to the top of a hill, coming out if a climb."

    Anonymous A., OK (2020 Chrysler Pacifica Touring 3.6-L V6)

    Noises/Leaks

    Squeaks, rattles, wind noises, seals and/or weather stripping, air and water leaks.

    Engine Cooling

    Radiator, cooling fan, water pump, thermostat, antifreeze leaks, overheating.

    Engine Minor

    Accessory belts and pulleys, engine computer, engine mounts, engine knock or ping, fuel leaks, oil leaks.

    Paint/Trim

    Paint (fading, chalking, peeling, or cracking), loose interior or exterior trim or moldings, rust.

    Suspension/Steering

    Shocks or struts, ball joints, tie rods, wheel bearings, alignment, steering linkage (includes rack and pinion), power steering (pumps and hoses, leaks), wheel balance, springs or torsion bars, bushings, electronic or air suspension.

    Engine Electrical

    Alternator, starter, hybrid battery replacement, hybrid battery related systems, regular battery, battery cables, engine harness, coil, ignition switch, electronic ignition, spark plugs and wires failure, auto stop/start.

    Drive System

    Driveshaft or axle, CV joint, differential, transfer case, four-wheel-drive/all-wheel-drive components, driveline vibration, electrical failure, traction control, electronic stability control.

    Body Hardware

    Windows, locks and latches, doors or sliding doors, tailgate, trunk or hatch, mirrors, seat controls (power or manual), seat belts, sunroof, convertible top, glass defect.

    Engine Major

    Engine rebuild or replacement, cylinder head, head gasket, turbocharger or supercharger, timing chain or belt.

    Fuel System/Emissions

    Sensors (O₂, or oxygen, sensor), emission-control devices (includes EGR), fuel-injection system, fuel gauge/sender, fuel pump, problems filling up the tank.

    2020 Minivans & 3-Row SUVs Reliability

    This Car
    vs. Similar Cars

    Chrysler vs. Other New Car Brands Reliability

    Reliability History
    * Redesign year
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    Overall Reliability Verdict
    NA
    NA
    NA
    NA
    NA

    POTENTIAL TROUBLE SPOTS
    Powertrain
    NA
    NA
    NA
    NA
    NA
    Engine Major
    NA
    NA
    NA
    NA
    NA
    Engine Minor
    NA
    NA
    NA
    NA
    NA
    Engine Cooling
    NA
    NA
    NA
    NA
    NA
    Engine Electrical
    NA
    NA
    NA
    NA
    NA
    Transmission Major
    NA
    NA
    NA
    NA
    NA
    Transmission Minor
    NA
    NA
    NA
    NA
    NA
    Drive System
    NA
    NA
    NA
    NA
    NA
    Fuel System/Emissions
    NA
    NA
    NA
    NA
    NA
    Exhaust
    NA
    NA
    NA
    NA
    NA
    Suspension/Steering
    NA
    NA
    NA
    NA
    NA
    Brakes
    NA
    NA
    NA
    NA
    NA
    Climate System
    NA
    NA
    NA
    NA
    NA
    Build Quality
    NA
    NA
    NA
    NA
    NA
    Electrical Accessories
    NA
    NA
    NA
    NA
    NA
    Body Hardware
    NA
    NA
    NA
    NA
    NA
    Paint/Trim
    NA
    NA
    NA
    NA
    NA
    Noises/Leaks
    NA
    NA
    NA
    NA
    NA
    In-car Electronics
    NA
    NA
    NA
    NA
    NA
    Reliability indicates how models have performed in the past, providing the basis for predicting how the vehicles will hold up in the year ahead. These charts provide the most comprehensive reliability information available to consumers. Based on information received from our latest subscriber survey for about 380,000 vehicles, our reliability history charts give you a rundown on how 2000 through 2025 vehicles are holding up in 20 potential trouble spots, ranging from the engine, transmission, electric motor, EV charging, and brakes, to power equipment and the electrical accessories.
    Recalls
    PROVIDED BY
    AIR BAGS
    Oct 24, 2024
    An air bag that does not deploy during a crash increases the risk of injury.
    Summary:
    Chrysler (FCA US, LLC) is recalling certain 2020-2023 Pacifica and 2020-2021, 2023 Voyager vehicles. An improperly secured connector for the side curtain air bags may prevent the air bags from deploying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 214, "Side Impact Protection" and 226, "Ejection Mitigation."
    What should you do:
    Dealers will secure the connector, free of charge. All vehicles have been remedied. Owner notification letters were mailed October 22, 2024. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is A8B.
    For more information:
    Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
    NHTSA CAMPAIGN ID Number: 24V793000
    Potential Number of Units Affected: 26
    HYBRID PROPULSION SYSTEM
    Jul 18, 2024
    A vehicle fire increases the risk of injury.
    Summary:
    Chrysler (FCA US, LLC) is recalling certain 2019-2021 Pacifica Plug-In Hybrid Electric (PHEV) vehicles. The battery pack may cause a vehicle fire when parked, even with the ignition in the "Off" position.
    What should you do:
    Owners are advised not to charge their vehicles, and to park outside and away from structures, until they are repaired. Dealers will update the high voltage battery pack control module (BPCM) software. In addition, dealers will inspect and if necessary, replace the battery pack assembly. Repairs will be performed free of charge. Owner notification letters were mailed March 6, 2025. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is 72B. This recall is an expansion of NHTSA recall number 22V-077.
    For more information:
    Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
    NHTSA CAMPAIGN ID Number: 24V538000
    Potential Number of Units Affected: 3606
    ELECTRICAL SYSTEM, HYBRID PROPULSION SYSTEM
    Jan 17, 2023
    An unexpected engine shutdown can cause a loss of drive power, increasing the risk of a crash.
    Summary:
    Chrysler (FCA US, LLC) is recalling certain 2017-2023 Pacifica Plug-In Hybrid Electric vehicles (PHEVs). An internal transmission wiring connector may short circuit, resulting in an unexpected engine shutdown.
    What should you do:
    Dealers will update the Power Inverter Module (PIM) software and, if necessary, update the instrument panel cluster (IPC) and the electronic control module (ECM) software, free of charge. FCA US will notify dealers and begin notifying owners on or about: 03/21/2023 for 2021 model year vehicles, 05/02/2023 for 2019-2020 model year vehicles, and 06/15/2023 for 2017-2018 model year vehicles. FCA began notifying owners on February 23, 2023. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 03A.
    For more information:
    Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
    NHTSA CAMPAIGN ID Number: 23V010000
    Potential Number of Units Affected: 67117
    BACK OVER PREVENTION
    Sep 10, 2020
    The lingering rearview image can distract the driver, increasing the risk of a crash.
    Summary:
    Chrysler (FCA US LLC) is recalling certain 2020 Jeep Gladiator and Jeep Cherokee, 2019-2020 Ram 1500 Pickup, Ram 2500 Pickup, Ram 3500 Pickup, Chrysler Pacifica, Dodge Durango, Jeep Grand Cherokee, Jeep Wrangler, and Jeep Renegade and 2019 Dodge Challenger vehicles equipped with 8.4" or 12" radio displays. A software error can cause the rearview camera image to remain displayed after the vehicle has been shifted out of reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."
    What should you do:
    Chrysler has notified owners, and dealers will update the radio display software, free of charge. Optionally, owners can choose to remotely update their software via an Over-The-Air (OTA) update available as of May 1, 2020. The recall began April 27, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is W30-W37.
    For more information:
    Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
    NHTSA CAMPAIGN ID Number: 20V191000
    Potential Number of Units Affected: 319610
    ELECTRICAL SYSTEM
    Jun 09, 2020
    A high resistance electrical connection may result in the connection overheating, increasing the risk of a fire with the vehicle on or off.
    Summary:
    Chrysler (FCA US LLC) is recalling certain 2017-2020 Pacifica Plug-in Hybrid Electric Vehicles ("PHEV"). The 12 volt isolator post located behind the driver's seat may develop high resistance.
    What should you do:
    FCA will conduct a voluntary safety recall on affected vehicles to increase the torque and install a waterproof gasket to the 12v isolator post, the post will also be inspected for signs of contamination. In the event the post is compromised, the 12v isolator post and associated cables will be replaced. Until the final remedy is available, customers should bring their vehicles to dealers for an interim inspection of this joint. The recall remedy is currently under development. FCA US LLC will notify owners, and dealers will perform an interim inspection of this joint. If the inspection indicates the joint is compromised, owners will receive a loaner vehicle, until a final remedy is developed. Interim notifications are expected to begin around June 22, 2020. The recall began July 30, 2020. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is W46. Note: Consumers are advised to exercise the following precautions until the vehicle has the final repair completed: do not park these vehicles inside of buildings or structures, or near other vehicles. Additionally, keep liquids out of the backseat area, including but not limited to beverages, wet items, umbrellas, or bottled liquids that may leak.
    For more information:
    Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
    NHTSA CAMPAIGN ID Number: 20V334000
    Potential Number of Units Affected: 23079
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