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    GREEN CHOICE

    Ford C-MAX

    EPA MPG: 40 mpg

    RECALL ALERT:
    There are 10 recalls on this vehicle. Learn More.

    Reliability

    Overall Reliability

    The 2013 C-MAX is less reliable than other cars from the same model year.

    The 2013 Ford C-MAX has been recalled 10 times by NHTSA. View Recalls
    Most Common Trouble Spots
    Common Trouble Spot
    Common Trouble Spot

    Owner Reported Trouble Spots

    The Reliability score is based on our latest subscriber survey of 2013 Ford C-MAX owners. The owner comments describe problems respondents experienced with this vehicle.

    In-car Electronics

    Infotainment system (audio, GPS, phone), rear entertainment system, backup or other camera/sensors, head-up display.

    What Owners Say

    Backup or other camera/sensors

    "It stopped working a few months ago then it started working again. It stopped again this week. Ill have car serviced in a couple of weeks and shall call it to dealers attention. Meanwhile Im being extra careful when backing up."

    Anonymous A., CA (2013 Ford C-MAX Unsure Unsure)
    Display screen freezes up

    ""The display screen / radio / satellite radio system has frozen a number of times over the last number of years. When I disconnect the battery terminal briefly , it corrects the problem.""

    Anonymous A., ON (2013 Ford C-MAX Hybrid SEL 2.0-L 4 Cyl hybrid)

    "Screen randomly freezes since purchase. Dealer never able to diagnose issue."

    Anonymous, (2013 Ford C-MAX Hybrid SE 2.0-L 4 Cyl hybrid)
    Display screen goes blank

    ""The early SYNC software is buggy and the screen controls freeze or the screen goes blank sometimes when we start up, then resolves after days or a week. No idea what's going on but I heard that SYNC was a regular problem with early C-Maxes""

    Anonymous, WA (2013 Ford C-MAX Energi SEL 2.0-L 4 Cyl plug-in hybrid)

    "Infotainment screen failed and needed to be replaced."

    Anonymous A., KS (2013 Ford C-MAX Energi SEL 2.0-L 4 Cyl plug-in hybrid)
    External music device interface (e.g., smart phone, MP3 player)

    "Started shortly after purchase in March 2014. Never resolvedI stopped using it."

    Anonymous A., CA (2013 Ford C-MAX Unsure Unsure)
    Phone pairing (e.g., Bluetooth)

    "It wont pair unless a charging cord is used. Bluetooth has never worked properly. When taking in for service, they have not been able to diagnose the issue."

    Anonymous, (2013 Ford C-MAX Hybrid SE 2.0-L 4 Cyl hybrid)
    Radio

    "Would not turn off"

    Anonymous, WI (2013 Ford C-MAX Hybrid SE Unsure)

    Suspension/Steering

    Shocks or struts, ball joints, tie rods, wheel bearings, alignment, steering linkage (includes rack and pinion), power steering (pumps and hoses, leaks), wheel balance, springs or torsion bars, bushings, electronic or air suspension.

    What Owners Say

    Alignment

    "When the wheels were removed to replace aging lug nuts, it was found the car was out of alignment. It was resolved."

    Anonymous, AZ (2013 Ford C-MAX Hybrid SE 2.0-L 4 Cyl hybrid)
    Shocks or struts

    "A rear shock was discovered to be leaking & struts were cracked when the lug nuts, which were worn, got replaced. The struts & shocks were replaced."

    Anonymous, AZ (2013 Ford C-MAX Hybrid SE 2.0-L 4 Cyl hybrid)

    ""Ride became uncomfortable, bouncing on some roads. Changing the front struts solved the issue.""

    Anonymous, CA (2013 Ford C-MAX Hybrid SEL 2.0-L 4 Cyl hybrid)

    "The car has a little over 60k miles so practically all front end components and shocks are worn out."

    Anonymous A., FL (2013 Ford C-MAX Hybrid SEL 2.0-L 4 Cyl hybrid)

    Electrical Accessories

    Cruise control, clock, warning lights, body control module, keyless entry, wiper motor or washer, tire pressure monitor, interior or exterior lights, horn, gauges, 12V power plug, USB ports, alarm or security system, remote engine start, heated or cooled seats, heated steering wheel, headlights, automatic headlights, automatic wipers, wireless charging pad.

    What Owners Say

    12V battery

    ""The battery, purchased in 12/23, has been dead at least four times in the past five months - a common problem if you follow the C-Max discussion groups. It's not clear if Ford came up with a fix, but there are a couple of TSBs that are claimed to address this. Now we put a trickly charger on the battery every night.""

    Anonymous, WA (2013 Ford C-MAX Energi SEL 2.0-L 4 Cyl plug-in hybrid)

    "The car won't start from time to time without a boost. The 12V battery is not easily accessible and only a dealer seems willing to replace it-at high cost."

    Anonymous, NJ (2013 Ford C-MAX Hybrid SEL 2.0-L 4 Cyl hybrid)

    "It seems like the 12 volt battery needs to be replaced more often than it should. Doesn't allow the car to be unlocked in the winter."

    Anonymous, CO (2013 Ford C-MAX Hybrid SEL 2.0-L 4 Cyl hybrid)

    Exhaust

    Muffler, pipes, catalytic converter, exhaust manifold, heat shields, leaks.

    What Owners Say

    Other/unsure

    ""Windshield cleaner fluid line kept clogging, although I believe this was because of lousy servicing at the dealership I used""

    Anonymous, CT (2013 Ford C-MAX Hybrid SEL 2.0-L 4 Cyl hybrid)

    "Without warning, back hatch refused to close. Replacement via Ford dealership requried"

    Anonymous, NY (2013 Ford C-MAX Hybrid SE 2.0-L 4 Cyl hybrid)

    "Brake light switch and bulbs"

    Anonymous A., FL (2013 Ford C-MAX Hybrid SEL 2.0-L 4 Cyl hybrid)

    Brakes

    Premature pad/rotor wear, pulsation or vibration, antilock system, parking brake, master cylinder, calipers, squeaking, brake failure, regenerative braking.

    What Owners Say

    Antilock braking system (ABS)

    ""We did the first regular brake service then the brakes locked up and started sparking. We had the car towed and they replaced the ABS system and re-did the reg brakes. It runs great now but once in a while the dashboard lights up with ABS and Brake lights. My solution is to put car in reverse - back up a few feet, stop turn ignition off then back on and all lights go out and car works great again.""

    Anonymous, FL (2013 Ford C-MAX Hybrid SE 2.0-L 4 Cyl hybrid)

    "Anti lock brake system is failing"

    Anonymous, MI (2013 Ford C-MAX Hybrid SE 2.0-L 4 Cyl hybrid)
    Calipers

    ""due to low usage and parking outside, the calipers froze causing squeals and poor mileage""

    Anonymous A., MI (2013 Ford C-MAX Hybrid SEL 2.0-L 4 Cyl hybrid)

    EV Battery

    Electric/hybrid battery pack failure, replacement or malfunction, or cooling.

    What Owners Say

    Electric/hybrid battery pack malfunction (didn't need replacement)

    ""Charging the plug-in charger fails 90% of the time and causes an engine light to go on. Had updates to software, but continues to happen. Sometimes it will charge partially but generally it doesn't charge at all. Since the replacement of the battery is not economical, just using the car as an ordinary hybrid.""

    Anonymous A., KS (2013 Ford C-MAX Energi SEL 2.0-L 4 Cyl plug-in hybrid)
    Electric/hybrid battery pack replacement

    "The battery lost capacity and would shut the car down at an intersection and as soon as I pulled off the road it completely stopped working. I had to disconnect the 12 volt battery and reattach it to reset and then I could drive again."

    Anonymous A., PA (2013 Ford C-MAX Energi SEL 2.0-L 4 Cyl plug-in hybrid)

    Transmission Minor

    Gear selector and linkage, transmission computer, transmission sensor or solenoid, clutch adjustment, rough shifting, slipping transmission, leaks.

    What Owners Say

    Transmission leaks

    ""There was a leak of transmission fluid. The trans had to be removed, then the trans case was removed and resealed.""

    Anonymous A., IL (2013 Ford C-MAX Hybrid SE 2.0-L 4 Cyl hybrid)

    Engine Minor

    Accessory belts and pulleys, engine computer, engine mounts, engine knock or ping, fuel leaks, oil leaks.

    What Owners Say

    Engine computer

    "It registered problems that my local mechanic could not fix as they had to do with the high voltage hybrid battery. Because I had to take it to the dealer, it cost over $1000 to diagnose the problem which turned out to be a squirrel had partially chewed a cable to a spark plug which caused an intermittent problem. The dealer charged $200/hr. to basically find the "chew" and replace the spark plugs (which had about 115,000 miles on it)."

    Anonymous, OK (2013 Ford C-MAX Hybrid SEL 2.0-L 4 Cyl hybrid)

    Fuel System/Emissions

    Sensors (O₂, or oxygen, sensor), emission-control devices (includes EGR), fuel-injection system, fuel gauge/sender, fuel pump, problems filling up the tank.

    What Owners Say

    Fuel injection system

    "The car appeared to be misfiring. I quickly took it to dealer for repair. They replaced a fuel injector."

    Anonymous, MD (2013 Ford C-MAX Hybrid SE 2.0-L 4 Cyl hybrid)

    Transmission Major

    Transmission rebuild or replacement, torque converter, premature clutch replacement.

    What Owners Say

    Transmission rebuild or replacement

    "Did transmission needs to be replaced for course of noise it is very expensive 7,000 or 8,000"

    Anonymous, CA (2013 Ford C-MAX Hybrid SEL 2.0-L 4 Cyl hybrid)

    Body Hardware

    Windows, locks and latches, doors or sliding doors, tailgate, trunk or hatch, mirrors, seat controls (power or manual), seat belts, sunroof, convertible top, glass defect.

    What Owners Say

    Doors or sliding doors

    ""Driver door suddenly stiff, difficult to open""

    Anonymous A., MN (2013 Ford C-MAX Hybrid SE 2.0-L 4 Cyl hybrid)

    Noises/Leaks

    Squeaks, rattles, wind noises, seals and/or weather stripping, air and water leaks.

    What Owners Say

    Other noises & leaks problem

    "The windshield washer pump was broken and needed replacement. After being fixed the hose was leaking."

    Anonymous, KS (2013 Ford C-MAX Hybrid SE 2.0-L 4 Cyl hybrid)

    Climate System

    AC compressor, blower (fan) motor, condenser, evaporator, heater system, automatic climate system, electrical failure, refrigerant leakage.

    What Owners Say

    Controls not available on infotainment screen

    ""Easily one of the worst infotainment systems I've ever used. Constantly glitches, freezes, needs to be rebooted by pulling a freaking fuse. The audio when connected to Bluetooth skips regularly, it's just a horrible setup.""

    Anonymous, CO (2013 Ford C-MAX Hybrid SEL 2.0-L 4 Cyl hybrid)

    Drive System

    Driveshaft or axle, CV joint, differential, transfer case, four-wheel-drive/all-wheel-drive components, driveline vibration, electrical failure, traction control, electronic stability control.

    Engine Electrical

    Alternator, starter, hybrid battery replacement, hybrid battery related systems, regular battery, battery cables, engine harness, coil, ignition switch, electronic ignition, spark plugs and wires failure, auto stop/start.

    Paint/Trim

    Paint (fading, chalking, peeling, or cracking), loose interior or exterior trim or moldings, rust.

    Engine Cooling

    Radiator, cooling fan, water pump, thermostat, antifreeze leaks, overheating.

    Engine Major

    Engine rebuild or replacement, cylinder head, head gasket, turbocharger or supercharger, timing chain or belt.

    2013 Sedans & Hatchbacks Reliability

    This Car
    vs. Similar Cars

    Ford vs. Other New Car Brands Reliability

    Reliability History
    * Redesign year
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    Overall Reliability Verdict

    POTENTIAL TROUBLE SPOTS
    Powertrain
    NA
    Electric Motor
    NA
    EV Battery
    NA
    Engine Major
    NA
    Engine Minor
    NA
    Engine Cooling
    NA
    Engine Electrical
    NA
    Transmission Major
    NA
    Transmission Minor
    NA
    Drive System
    NA
    Fuel System/Emissions
    NA
    Exhaust
    NA
    Suspension/Steering
    NA
    Brakes
    NA
    Climate System
    NA
    Build Quality
    NA
    Electrical Accessories
    NA
    Body Hardware
    NA
    Paint/Trim
    NA
    Noises/Leaks
    NA
    In-car Electronics
    NA
    Reliability indicates how models have performed in the past, providing the basis for predicting how the vehicles will hold up in the year ahead. These charts provide the most comprehensive reliability information available to consumers. Based on information received from our latest subscriber survey for about 380,000 vehicles, our reliability history charts give you a rundown on how 2000 through 2025 vehicles are holding up in 20 potential trouble spots, ranging from the engine, transmission, electric motor, EV charging, and brakes, to power equipment and the electrical accessories.
    Recalls
    PROVIDED BY
    POWER TRAIN
    Jun 10, 2022
    A damaged or missing bushing may prevent the vehicle from shifting into the intended gear, and cause the vehicle to move in an unexpected direction. Additionally, the vehicle may roll after the driver selects the 'Park' position. Either scenario increases the risk of a crash or injury.
    Summary:
    Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
    What should you do:
    Dealers will replace the under hood shift bushing and add a protective cap over the shift cable bushing, free of charge. Interim owner notification letters, informing owners of the safety risk, were mailed July 1, 2022. Remedy parts are expected to be available in 4th Quarter 2022. Owner notification letters were mailed October 27, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 22S43.
    For more information:
    Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
    NHTSA CAMPAIGN ID Number: 22V413000
    Potential Number of Units Affected: 2925968
    LATCHES/LOCKS/LINKAGES
    Jun 08, 2020
    A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
    Summary:
    Ford Motor Company (Ford) is recalling certain 2011-2014 Fiesta, 2013-2014 Fusion, 2015 Mustang, 2013-2015 Escape and C-Max, 2012-2015 Focus, 2014-2016 Transit Connect, 2013-2014 Lincoln MKZ, and 2015 MKC vehicles. These vehicles were previously recalled and repaired under recalls 15V-246, 16V-643 or 17V-210, however the repair may not have been completed properly. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
    What should you do:
    Ford will notify owners, and dealers will inspect the latch date codes to confirm if the repair was done correctly, and replace the side door latches if necessary, free of charge. Owners will also have the option to inspect their own vehicle's door latches and enter the date codes into a website to determine if the latches are correct. Owner notification letters were mailed on July 27, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S30.
    For more information:
    Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
    NHTSA CAMPAIGN ID Number: 20V331000
    Potential Number of Units Affected: 2147323
    EQUIPMENT
    Sep 10, 2018
    An overheated cord can increase the risk of a fire.
    Summary:
    Ford Motor Company (Ford) is recalling certain 120V Convenience charge cords that were supplied with and sold for use with 2013-2015 Ford C-Max Energi and Fusion Energi vehicles and 2012-2015 Ford Focus Electric vehicles. Cords with part numbers FM58-10B706-AA, FM58-10B706-AB, FM58-10B706-AC, FM58-10B706-AD, FM58-10B706-AE and FM58-10B706-AF were manufactured without thermistors, and during vehicle charging, increased resistance in the house's outlet or wiring can cause the cord to overheat and melt.
    What should you do:
    Ford will notify owners, and dealers will replace the current cord with a new 120V convenience cord with a thermistor, free of charge. The recall began January 18, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S24.
    For more information:
    Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
    NHTSA CAMPAIGN ID Number: 18V592000
    Potential Number of Units Affected: 49197
    LATCHES/LOCKS/LINKAGES
    Sep 06, 2016
    A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
    Summary:
    Ford Motor Company (Ford) is recalling certain model year 2012-2015 Ford Focus, 2013-2015 Ford Escape and Ford C-MAX, 2015 Lincoln MKC and Ford Mustang, and 2014-2016 Ford Transit Connect vehicles. A component within the door latches may break, preventing the doors from latching and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
    What should you do:
    Ford will notify owners, and dealers will replace the door latches with an improved part, free of charge. The recall began on January 27, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S30.
    For more information:
    Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
    NHTSA CAMPAIGN ID Number: 16V643000
    Potential Number of Units Affected: 2046297
    AIR BAGS, SEAT BELTS
    Sep 26, 2014
    The short circuits could cause the frontal air bags, side curtain air bags and the seat belt pretensioners to not function as intended when needed, increasing the risk of occupant injury in the event of a crash.
    Summary:
    Ford Motor Company (Ford) is recalling certain model year 2013-2014 Ford C-Max vehicles manufactured January 19, 2012, to November 21, 2013; Ford Fusion vehicles manufactured February 3, 2012, to August 24, 2013; Ford Escape vehicles manufactured October 5, 2011, to November 1, 2013; and Lincoln MKZ vehicles manufactured April 25, 2012, to September 30, 2013. The coating on portions of the Restraint Control Module (RCM) may crack, and when exposed to humidity, circuits on the printed circuit board may short.
    What should you do:
    Ford will notify owners, and dealers will replace the RCM, free of charge. Parts are not currently available. The recall began on May 26,2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 14S21.
    For more information:
    Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
    NHTSA CAMPAIGN ID Number: 14V597000
    Potential Number of Units Affected: 746842
    AIR BAGS
    May 07, 2014
    If the side-curtain rollover air bag is delayed in deploying in certain rollover circumstances, the risk of injury to the passengers is increased.
    Summary:
    Ford Motor Company (Ford) is recalling certain model year 2013-2014 C-MAX, and Escape vehicles. In the affected vehicles, the restraint control module (RCM) may have errors in the programming software which may result in a delayed deployment of the side-curtain rollover air bag.
    What should you do:
    Ford will notify owners, and dealers will reprogram the RCM, free of charge. The recall began on May 30, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S04.
    For more information:
    Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
    NHTSA CAMPAIGN ID Number: 14V237000
    Potential Number of Units Affected: 594785
    SEATS
    Apr 02, 2014
    The back of the subject seats may become loose or lean while driving and potentially increase the risk of injury in certain crashes.
    Summary:
    Ford Motor Company (Ford) is recalling certain model year 2013-2014 Ford Fusion and Lincoln MKZ vehicles manufactured August 15, 2012, through September 10, 2013, 2013-2014 Ford Escape vehicles manufactured June 5, 2012, through August 12, 2013, and 2013-2014 Ford C-Max vehicles manufactured from July 23, 2012, through May 28, 2013. The driver and passenger seatback assemblies may have been produced with sub-standard weld joints used to attach the seat back recliner mechanism to the seat frame. The affected seat backs may have insufficient strength to meet the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 207, "Seating Systems."
    What should you do:
    Ford will notify owners, and dealers will replace the seatback, free of charge. The recall began on May 30, 2014. Owners may contact Ford at 1-800-392-3673. Ford's number for this recall is 14C03.
    For more information:
    Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
    NHTSA CAMPAIGN ID Number: 14V164000
    Potential Number of Units Affected: 43135
    ELECTRICAL SYSTEM, EQUIPMENT
    Oct 17, 2013
    Without an audible door chime, a vehicle owner may open the door and exit the vehicle without being reminded that the vehicle is still operational, leaving the vehicle susceptible to theft.
    Summary:
    Ford Motor Company (Ford) is recalling certain model year 2012-2013 Focus Electric vehicles and 2013 C-Max vehicles equipped with the Intelligent Access Push Button Start System. In the affected vehicles, there is no audible chime when the vehicle is operational and the driver's door is opened. Thus, these vehicles fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) No. 114, "Theft Protection and Rollaway Prevention."
    What should you do:
    Ford will notify owners, and dealers will update the software for the door chime, free of charge. The recall began on October 30, 2013. Owners may contact the Ford customer relationship center at 1-866-436-7332. Ford's recall number is 13C07.
    For more information:
    Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
    NHTSA CAMPAIGN ID Number: 13V475000
    Potential Number of Units Affected: 23000
    STRUCTURE
    Jul 10, 2013
    In the event of a crash, an occupant could be at an increased risk of an injury.
    Summary:
    Ford Motor Company is recalling certain model year 2013 C-Max hybrid vehicles, without panoramic roofs, that were manufactured January 19, 2012, through June 25, 2013. During vehicle testing, the vehicle exceeded a head injury criteria requirement set by the standard. Thus, these vehicles fail to conform to Federal Motor Vehicle Safety Standard No. 201, "Occupant Protection in Interior Impact."
    What should you do:
    Ford will notify owners, and dealers will install energy absorbers between the headliner and the roof. The recall began on August 5, 2013. Owners may contact the Ford customer relationship center at 1-866-436-7332. Ford's recall number is 13C02.
    For more information:
    Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
    NHTSA CAMPAIGN ID Number: 13V303000
    Potential Number of Units Affected: 33021
    LATCHES/LOCKS/LINKAGES
    Mar 07, 2013
    The operator may incorrectly believe the child lock is engaged. However, the door may be opened from the inside, increasing the risk of injury to an unrestrained child.
    Summary:
    Ford is recalling certain model year 2013 Focus and C-Max vehicles built from November 16, 2012, through November 21, 2012; and model year 2013 Escape vehicles manufactured from November 14, 2012, through November 21, 2012. The left rear door child lock was built incorrectly. As a result, the child lock may not engage when the operator uses normal force to activate the child lock.
    What should you do:
    Ford will notify owners, and dealers will inspect the affected rear door latches, and replace them as necessary, free of charge. The recall began on March 27, 2013. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332.
    For more information:
    Ford's recall campaign number is 13S02.Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
    NHTSA CAMPAIGN ID Number: 13V085000
    Potential Number of Units Affected: 5675
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