In-car Electronics
Infotainment system (audio, GPS, phone), rear entertainment system, backup or other camera/sensors, head-up display.
What Owners Say
"Display will freeze suddenly which only a soft reset will fix"
Anonymous A., TX (2020 Ford Edge Titanium 2.7-L V6 turbo)"Blank screen was determined by Ford technicians to be the on board computer system that supports the on screen display. The estimate provided is $2000. I purchased a bumper to bumper extended from Ford when the car was purchased new. I was informed I would be responsible for whatever the extended warranty would not cover. The service rep had no idea how much the extended warranty might cover. I explained that in my opinion, the extended warranty should pay 100% less the $100 deductible. The service rep chuckled, rolled his eyes and said he would try to get the 3rd party extended warranty company to pay $500. This was the first I had heard my bumper to bumper extended warranty was serviced by a 3rd party. It was at this moment I realized I had been completely taken advantage of by Ford. During the purchase of the vehicle extended warranty never once was the mention of a 3rd party extended warranty. If I had know this to be the case, I would never have purchased an extended warranty on this vehicle. Now that I need to use the warranty, the 3rd party is not fairly paying for the repair. I thought Ford Motor company was who I was buying the extended warranty. I am so mad and feel there is little I can do."
Anonymous, MD (2020 Ford Edge SEL 2.0-L 4 Cyl turbo)"Display will completely go away which doing a soft reset will solve. Display will freeze with the only resolve is a soft reset"
Anonymous A., TX (2020 Ford Edge Titanium 2.7-L V6 turbo)"The infotainment system gradually started having problems. I made arrangements to take it to the dealer and the screen stopped working a few days before my appointment. They were able get it working after two days in the shop, but it began having different problems almost as soon as I got it back - phone pairing, Apple Car Play, etc. It's too much trouble to take it back when they have to keep it for testing at least two days every time."
Anonymous, TX (2020 Ford Edge Titanium 2.0-L 4 Cyl turbo)"It makes phone calls when I first start the engine and I can not disconnect it with any of the buttons. After a few minutes it disconnects."
Anonymous A., MN (2020 Ford Edge SEL 2.0-L 4 Cyl turbo)"Will no longer automatically connect to phone. Have to manually pair and connect each time. Since Apple Car Play doesn't work either, it is a safety issue."
Anonymous, TX (2020 Ford Edge Titanium 2.0-L 4 Cyl turbo)
"Frequently would not initialize CarPlay when iPhone 13 was connected via usb port in console. Same issue using my wifes iPhone 13. We tried multiple different cables. This occurred about 50% of the time. The issue was resolved by using a genuine Apple Lightning Cable. Ford charged me a $195 diagnostic fee to tell me this."
Anonymous, MD (2020 Ford Edge SEL 2.0-L 4 Cyl turbo)