In-car Electronics
Infotainment system (audio, GPS, phone), rear entertainment system, backup or other camera/sensors, head-up display.
What Owners Say
"The head unit had to be replaced radio, phone and navigation all quit working. Have had explorer in 4 times with the blank blue screen for the back up camera. Still waiting on new camera to be replaced"
Anonymous, WA (2020 Ford Explorer Limited 2.3-L 4 Cyl turbo)"See previous comments."
Anonymous A., SC (2020 Ford Explorer Limited 2.3-L 4 Cyl turbo)"Screen went black then resumed operation on next start up."
Anonymous A., CA (2020 Ford Explorer ST 3.0-L V6 turbo)"February 2022..39 times. Vehicle going into Ford dealer in August to attempt repair of touch screen."
Anonymous A., FL (2020 Ford Explorer Platinum 3.0-L V6 turbo)"The screen freezes routinely. I searched YouTube on how to fix"
Anonymous A., CO (2020 Ford Explorer XLT 3.0-L V6 turbo)"The display just freezes for no apparent reason"
Anonymous, IL (2020 Ford Explorer Limited 3.0-L V6 turbo)"The Ford sync infotainment system completely went out on me. It was intermittent for a while and the dealership refused to believe there was a problem until it finally completely went out. Luckily I had bought an extended warranty maintenance plan when I bought the car, because this was not covered under the vehicle warranty and would have been many thousands of dollars."
Anonymous A., CA (2020 Ford Explorer Limited 2.3-L 4 Cyl turbo)"APIM module failed. 3 weeks at dealer to diagnose and eventually fix. Appraise was failed unit and faulty software update"
Anonymous, MI (2020 Ford Explorer XLT 2.3-L 4 Cyl turbo)"Began March 2022. 21 times. Vehicle entering ford dealer for 4th time to attempt a repair."
Anonymous A., FL (2020 Ford Explorer Platinum 3.0-L V6 turbo)
"I had to take the Ford Explorer in several times repeatedly to get forward to acknowledge that there was an issue with the back up camera about 50% of the time when you shift it in to reverse the camera instead of coming on would just display a blue screen. Having a major back issues I was really counting on the camera system to work properly. The technician told me that Ford knew that the cameras were bad on a large amount of the explorers and some of the Mustangs and was working to get replacements from the original provider. However, the technician also told me that there was cameras readily available. The Ford refused to install because they didnt want to pay the difference in price so I had to live with this issue for three years!"
Anonymous A., CA (2020 Ford Explorer ST 3.0-L V6 turbo)