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    Jeep Cherokee

    EPA MPG: 24 mpg

    RECALL ALERT:
    There are 9 recalls on this vehicle. Learn More.

    Reliability

    Overall Reliability

    Reliability indicates how models have performed in the past, providing the basis for predicting how the vehicles will hold up in the year ahead. These charts provide the most comprehensive reliability information available to consumers. Based on information received from our latest subscriber survey, our reliability history charts give you a rundown on how used vehicles are holding up in 17 potential trouble spots, ranging from the engine, transmission, and brakes to power equipment and the electrical system.

    The 2019 Jeep Cherokee has been recalled 9 times by NHTSA. View Recalls
    Most Common Trouble Spots
    Common Trouble Spot
    Common Trouble Spot

    Owner Reported Trouble Spots

    The Reliability score is based on our latest subscriber survey of 2019 Jeep Cherokee owners. The owner comments describe problems respondents experienced with this vehicle.

    In-car Electronics

    Infotainment system (audio, GPS, phone), rear entertainment system, backup or other camera/sensors, head-up display.

    What Owners Say

    Android Auto

    "When I have the mapping display on screen it will suddenly lose directions, and will have to unplug and then replug the USB to get the map back up. Dealer told me maybe an update may help at from 100.00 to 175.00 dollar fee. Checked for updates online with vin.number and none were available."

    Anonymous A., IL (2019 Jeep Cherokee Trailhawk 3.2-L V6)
    Display screen goes blank

    "The problem with the screen freezing started during the first month of having the Jeep. It has happened intermittently and seems to resolve after parking and letting it sit."

    Anonymous, MN (2019 Jeep Cherokee Limited 2.0-L 4 Cyl turbo)

    "Occurred aprx once a month. The screen and radio were replaced in order to correct the problem. Not covered under warranty."

    Anonymous, MN (2019 Jeep Cherokee Overland 3.2-L V6)
    Hardware replacement

    "Touch screen developed a bubble between the glass exterior and touch sensors resulting in the sensors inability to detect touch and rendering it inoperable."

    Anonymous, NY (2019 Jeep Cherokee Limited 2.0-L 4 Cyl turbo)

    "Was told that I need a new screen because the laminate? Needs to be fixed. This would include purchasing a new screen at $600."

    Anonymous, WI (2019 Jeep Cherokee)

    "Screen delaminated and stopped working prperly"

    Anonymous, NJ (2019 Jeep Cherokee Limited 2.4-L 4 Cyl)
    In-dash navigation system (GPS)

    "Screen is jumping all over the place! Mostly in the radio section. It asks me if I want to do things about the screen, but it flashes just for a second. You can't read or answer it. Cant use the navigation system or other systems."

    Anonymous, WI (2019 Jeep Cherokee)

    Exhaust

    Muffler, pipes, catalytic converter, exhaust manifold, heat shields, leaks.

    What Owners Say

    Other/unsure

    "dash board adhesive is poorly applied and the dash board has bubbles"

    Anonymous A., NC (2019 Jeep Cherokee Trailhawk 3.2-L V6)

    "Screen went blank. Leaving me without anyway to use anything."

    Anonymous, IL (2019 Jeep Cherokee Limited 3.2-L V6)

    "Air bags did not deploy in accident"

    Anonymous A., SC (2019 Jeep Cherokee Limited 3.2-L V6)

    Transmission Major

    Transmission rebuild or replacement, torque converter, premature clutch replacement.

    What Owners Say

    Other major transmission & clutch problem

    "I was driving in town when the four-wheel drive light came on. I took it in on Monday of this past week, and it is still in the shop, waiting on a part."

    Anonymous A., GA (2019 Jeep Cherokee Trailhawk 3.2-L V6)

    "Started almost immediatly.Happened almost every day.Jeep said it was fixed but it was still a problem."

    Anonymous, MI (2019 Jeep Cherokee Limited)
    Transmission rebuild or replacement

    "Experience slipping transmission for past 2-3 years. Was originally told it just needed a software update. This occurred a total of 2 times before I brought it to an alternate dealership. Brought it to the new dealer because warranty (Mopar extended) was about to expire. They found metal in the transmission and said I needed a new one, it was covered under the extended Mopar warranty but would have been ignored if I hadnt addressed it one final time."

    Anonymous, NY (2019 Jeep Cherokee Overland 3.2-L V6)

    Drive System

    Driveshaft or axle, CV joint, differential, transfer case, four-wheel-drive/all-wheel-drive components, driveline vibration, electrical failure, traction control, electronic stability control.

    What Owners Say

    Differential

    "4WD light came on. Needed service. Can't remember the part it needed"

    Anonymous, WA (2019 Jeep Cherokee Latitude 2.0-L 4 Cyl turbo)
    Driveshaft or axle

    "Light on dashboard warned me of problem and took it to the dealer still under warrantee"

    Anonymous, NY (2019 Jeep Cherokee Limited 3.2-L V6)

    "A noise developed from under the jeep. I have an extended warranty. Dealership said the noise was the bearing on the rear drive shaft. After a week in the shop car was returned to me unfixed. Part is on backorder going on 3 weeks. Hard to believe parts for a 5 yr old car is not available anywhere in the US."

    Anonymous, OH (2019 Jeep Cherokee Limited 3.2-L V6)

    Body Hardware

    Windows, locks and latches, doors or sliding doors, tailgate, trunk or hatch, mirrors, seat controls (power or manual), seat belts, sunroof, convertible top, glass defect.

    What Owners Say

    Other body problem

    "seat belt recall on 2019 but not on mine. same problem. dealership wants $1150 to fix this problem."

    Anonymous A., FL (2019 Jeep Cherokee Limited 3.2-L V6)
    Seat belts

    "it is a problem on over 250,000 2019 Jeep Cherokee limited but not mine. Have the same problem"

    Anonymous A., FL (2019 Jeep Cherokee Limited 3.2-L V6)

    Engine Electrical

    Alternator, starter, hybrid battery replacement, hybrid battery related systems, regular battery, battery cables, engine harness, coil, ignition switch, electronic ignition, spark plugs and wires failure, auto stop/start.

    What Owners Say

    Auto stop/start malfunction

    "It appears this system is sensitive to other problems, e.g. low battery, or ignition issues."

    Anonymous A., MI (2019 Jeep Cherokee Limited 3.2-L V6)
    Coil

    "Caused rough running, and threw the car into "limp home mode" Was able to get it to the shop for repairs without requiring a tow truck. Probably was also causing the Auto start/stop issue."

    Anonymous A., MI (2019 Jeep Cherokee Limited 3.2-L V6)

    Climate System

    AC compressor, blower (fan) motor, condenser, evaporator, heater system, automatic climate system, electrical failure, refrigerant leakage.

    What Owners Say

    A/C compressor

    "The compressor seized up on a car with very low mileage. The dealer said we were out of warranty and the repair would be thousands of dollars. We spent a considerable amount of time petitioning Jeep to cover it, which to their credit they did, and getting the dealer on the same page."

    Anonymous, NJ (2019 Jeep Cherokee Latitude 3.2-L V6)
    Automatic climate control

    "All climatefunctions completely stopped working on the Jeep. Luckily I had extended the warranty and I only had to pay a deductible which saved me a lot of money. I would have considered trading it in if it was out of pocket"

    Anonymous, MN (2019 Jeep Cherokee Limited 2.0-L 4 Cyl turbo)

    Fuel System/Emissions

    Sensors (O₂, or oxygen, sensor), emission-control devices (includes EGR), fuel-injection system, fuel gauge/sender, fuel pump, problems filling up the tank.

    What Owners Say

    Fuel injection system

    "Cleaned injectors as recommended but at 112000 miles had a failure and replaced injectors and plugs."

    Anonymous, NJ (2019 Jeep Cherokee Limited 3.2-L V6)

    "The fuel injector issue evidenced itself while I was on a trip and caused the check engine light to come on. I had it checked out while on the trip and was told I could still drive. When I had it repaired, it was in the shop for over a week."

    Anonymous A., GA (2019 Jeep Cherokee Trailhawk 3.2-L V6)

    Transmission Minor

    Gear selector and linkage, transmission computer, transmission sensor or solenoid, clutch adjustment, rough shifting, slipping transmission, leaks.

    What Owners Say

    Rough shifting

    "Some shifts caused a banging noise from the rear."

    Anonymous, NJ (2019 Jeep Cherokee Limited 3.2-L V6)

    Electrical Accessories

    Cruise control, clock, warning lights, body control module, keyless entry, wiper motor or washer, tire pressure monitor, interior or exterior lights, horn, gauges, 12V power plug, USB ports, alarm or security system, remote engine start, heated or cooled seats, heated steering wheel, headlights, automatic headlights, automatic wipers, wireless charging pad.

    What Owners Say

    Keyless entry

    "Complete electrical system failure due to defective wiring which occurred 1 week after expiration of factory warranty"

    Anonymous, NY (2019 Jeep Cherokee Limited 2.0-L 4 Cyl turbo)

    Paint And Trim

    Paint (fading, chalking, peeling, or cracking), loose interior or exterior trim or moldings, rust.

    Noises And Leaks

    Squeaks, rattles, wind noises, seals and/or weather stripping, air and water leaks.

    Steering And Suspension

    Shocks or struts, ball joints, tie rods, wheel bearings, alignment, steering linkage (includes rack and pinion), power steering (pumps and hoses, leaks), wheel balance, springs or torsion bars, bushings, electronic or air suspension.

    Engine Major

    Engine rebuild or replacement, cylinder head, head gasket, turbocharger or supercharger, timing chain or belt.

    Engine Cooling

    Radiator, cooling fan, water pump, thermostat, antifreeze leaks, overheating.

    Brakes

    Premature pad/rotor wear, pulsation or vibration, antilock system, parking brake, master cylinder, calipers, squeaking, brake failure, regenerative braking.

    Engine Minor

    Accessory belts and pulleys, engine computer, engine mounts, engine knock or ping, fuel leaks, oil leaks.

    2019 SUVs Reliability

    This Car
    vs. Similar Cars
    Reliability History
    * Redesign year
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    Overall Reliability Verdict
    NA
    NA

    NA
    POTENTIAL TROUBLE SPOTS
    Powertrain
    NA
    NA
    NA
    Engine Major
    NA
    NA
    NA
    Engine Minor
    NA
    NA
    NA
    Engine Cooling
    NA
    NA
    NA
    Engine Electrical
    NA
    NA
    NA
    Transmission Major
    NA
    NA
    NA
    Transmission Minor
    NA
    NA
    NA
    Drive System
    NA
    NA
    NA
    Fuel System/Emissions
    NA
    NA
    NA
    Exhaust
    NA
    NA
    NA
    Steering and Suspension
    NA
    NA
    NA
    Brakes
    NA
    NA
    NA
    Climate System
    NA
    NA
    NA
    Build Quality
    NA
    NA
    NA
    Electrical Accessories
    NA
    NA
    NA
    Body Hardware
    NA
    NA
    NA
    Paint/Trim
    NA
    NA
    NA
    Noises/Leaks
    NA
    NA
    NA
    In-car Electronics
    NA
    NA
    NA
    Reliability indicates how models have performed in the past, providing the basis for predicting how the vehicles will hold up in the year ahead. These charts provide the most comprehensive reliability information available to consumers. Based on information received from our latest subscriber survey for over 300,000 vehicles, our reliability history charts give you a rundown on how 2000 through 2024 vehicles are holding up in 20 potential trouble spots, ranging from the engine, transmission, electric motor, EV charging, and brakes to power equipment and the electrical accessories. NA indicates that we did not receive a large enough sample size to provide data for a specific year. An X indicates that the vehicle was not manufactured for a specific year.
    Recalls
    PROVIDED BY
    STEERING
    Aug 29, 2019
    A loss of steering control increases the risk of a crash.
    Summary:
    Chrysler (FCA US LLC) is recalling certain 2019-2020 Jeep Cherokee vehicles. The steering rack gear may break, possibly causing a loss of steering control.
    What should you do:
    Chrysler will notify owners, and dealers will replace the steering gear, free of charge. The recall began October 24, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V99.
    For more information:
    Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
    NHTSA CAMPAIGN ID Number: 19V637000
    Potential Number of Units Affected: 5294
    AIR BAGS
    Jun 13, 2019
    In the event of a crash, the inability to properly detect a crash may result in improper air bag deployment, increasing the risk of injury.
    Summary:
    Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles. The impact and acceleration sensors may fail and reduce the air bag system's ability to properly detect certain crash events.
    What should you do:
    Chrysler will notify owners, and dealers will replace the affected sensors, free of charge. The recall began August 8, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V63.
    For more information:
    Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
    NHTSA CAMPAIGN ID Number: 19V449000
    Potential Number of Units Affected: 41169
    SEATS
    Mar 28, 2019
    In the event of a crash, the seat may move, increasing the risk of injury.
    Summary:
    Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles. The front passenger seat mounting bolts may be loose.
    What should you do:
    Chrysler has notified owners, and dealers will tighten the mounting bolts, free of charge. The recall began April 11, 2019. Owners may contact FCA US customer service at 1-800-853-1403. Chrysler's number for this recall is V31.
    For more information:
    Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
    NHTSA CAMPAIGN ID Number: 19V248000
    Potential Number of Units Affected: 253
    ELECTRICAL SYSTEM
    Dec 20, 2018
    Without the activation of warning chimes, messages, and gauges to provide vehicle information to the driver, there would be an increased risk of a crash.
    Summary:
    Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles. The instrument cluster may fail resulting in a lack of activation of warning chimes, messages, and gauges.
    What should you do:
    Chrysler has notified owners, and dealers will inspect and, as necessary, replace the instrument cluster, free of charge. The recall began February 7, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is UC4.
    For more information:
    Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
    NHTSA CAMPAIGN ID Number: 18V917000
    Potential Number of Units Affected: 52
    POWER TRAIN
    Oct 19, 2018
    A vehicle stall can increase the risk of crash.
    Summary:
    Chrysler(FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles equipped with 2.4L engines. Improper transmission calibration may result in a stall.
    What should you do:
    Chrysler will notify owners, and dealers will re-flash the transmission controller with a new calibration, free of charge. The recall began November 2, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is UA9.
    For more information:
    Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
    NHTSA CAMPAIGN ID Number: 18V739000
    Potential Number of Units Affected: 86053
    ELECTRICAL SYSTEM
    Aug 09, 2018
    A vehicle stall can increase the risk of a crash.
    Summary:
    Chrysler (FCA US LLC) is recalling certain 2018 Jeep Renegade, Compass and Grand Cherokee, RAM 1500 and Promaster, Fiat 500x, Dodge Journey, Challenger, Charger and Durango and Chrysler 300x vehicles, 2017-2018 Jeep Wrangler, Dodge Grand Caravan and Chrysler Town and Country vehicles and 2018-2019 Jeep Cherokee and 2018 Chrysler Pacifica and Pacifica Hybrid vehicles. The powertrain control module may be equipped with a voltage regulator chip in the circuit board that may fail, causing a stall or a no start condition.
    What should you do:
    Chrysler will notify owners, and dealers will replace the powertrain control module, free of charge. The recall began October 2, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U87.
    For more information:
    Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
    NHTSA CAMPAIGN ID Number: 18V524000
    Potential Number of Units Affected: 12779
    SERVICE BRAKES, HYDRAULIC
    Aug 09, 2018
    A reduction of braking performance can increase the risk of a crash.
    Summary:
    Chrysler (FCA US LLC) is recalling certain 2018-2019 Dodge Grand Caravan and Jeep Compass, 2018 Dodge Journey, and 2019 Jeep Cherokee vehicles. The rear brake caliper pistons on these vehicles may have an insufficient coating causing gas pockets to form, potentially reducing rear brake performance.
    What should you do:
    Chrysler will notify owners, and dealers will bleed the vehicle's brake system, free of charge. The recall began September 29, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U86.
    For more information:
    Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
    NHTSA CAMPAIGN ID Number: 18V523000
    Potential Number of Units Affected: 154335
    POWER TRAIN
    Jul 26, 2018
    If the transmission weld fails, the vehicle will stop moving, increasing the risk of a crash.
    Summary:
    Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles and 2018 Chrysler Pacifica non-hybrid vehicles. A component in the transmission may not have been welded properly, possibly causing the transmission to not transmit engine power to the wheels.
    What should you do:
    Chrysler will notify owners, and dealers will replace the transmission, free of charge. The recall is expected to begin September 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U85.
    For more information:
    Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
    NHTSA CAMPAIGN ID Number: 18V492000
    Potential Number of Units Affected: 5
    ENGINE AND ENGINE COOLING
    May 25, 2018
    Cylinder damage or camshaft failure can cause the engine to stall, increasing the risk of a crash.
    Summary:
    Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles equipped with 2.0L engines. The engines in these vehicles may be missing valve stem keepers, which can allow the valve to drop into the engine cylinder causing engine damage. These engines may also have a reversed camshaft cap that can damage the camshaft bearing causing camshaft failure.
    What should you do:
    Chrysler will notify owners, and dealers will inspect and repair or replace the affected engine components, as necessary, free of charge. The recall began August 9, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U52.
    For more information:
    Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
    NHTSA CAMPAIGN ID Number: 18V344000
    Potential Number of Units Affected: 14
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