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    Jeep Grand Cherokee

    EPA MPG: 15 mpg

    RECALL ALERT:
    There are 11 recalls on this vehicle. Learn More.

    Reliability

    Overall Reliability

    The 2012 Grand Cherokee is less reliable than other cars from the same model year.

    The 2012 Jeep Grand Cherokee has been recalled 11 times by NHTSA. View Recalls
    Most Common Trouble Spots
    Common Trouble Spot
    Common Trouble Spot

    Owner Reported Trouble Spots

    The Reliability score is based on our latest subscriber survey of 2012 Jeep Grand Cherokee owners. The owner comments describe problems respondents experienced with this vehicle.

    Climate System

    AC compressor, blower (fan) motor, condenser, evaporator, heater system, automatic climate system, electrical failure, refrigerant leakage.

    What Owners Say

    A/C compressor

    "AC wasn't cold. Had to replace unit"

    Anonymous, CT (2012 Jeep Grand Cherokee SRT8 6.4-L V8)

    "Cool air only on driver's side. Passenger side not cool. Drive gear between box & motor broken, replaced."

    Anonymous, 99 (2012 Jeep Grand Cherokee Limited 3.6-L V6)
    Condenser

    ""No cooling or vent on passenger side at first, then weaker cooling on driver side, then noticing leaking in front of condenser. So repair time before summer. Period of couple months.""

    Anonymous, CA (2012 Jeep Grand Cherokee Limited 3.6-L V6)
    Heater system

    "May 2024. Air diversion door in the A/C system stuck. Gasket had to be removed to free it up."

    Anonymous, MA (2012 Jeep Grand Cherokee Overland 5.7-L V8)
    Refrigerant leaks

    "The jeep has a problem with slowly losing cooling refrigerant over a six month period."

    Anonymous, CA (2012 Jeep Grand Cherokee Overland 5.7-L V8)

    ""The passenger side vent became inoperable when a plastic tab broke off. Very difficult to get to and labor alone is over $200 for a $4 part. Also the dash cover buckled and replacement was $3,000. The car drives well and is comfortable but I'm selling the car as is and will take a beating on it. No more Jeep products foe me""

    Anonymous A., ID (2012 Jeep Grand Cherokee Overland 3.6-L V6)

    ""After problem with cooling on passenger side, notice of leaking in front of condenser through the grill.""

    Anonymous, CA (2012 Jeep Grand Cherokee Limited 3.6-L V6)

    Electrical Accessories

    Cruise control, clock, warning lights, body control module, keyless entry, wiper motor or washer, tire pressure monitor, interior or exterior lights, horn, gauges, 12V power plug, USB ports, alarm or security system, remote engine start, heated or cooled seats, heated steering wheel, headlights, automatic headlights, automatic wipers, wireless charging pad.

    What Owners Say

    12V battery

    "AGM battery is placed under the passenger front seat. Difficult to get to but doable. Special tool needed to take old battery out(Removing positive and negative cable clamps) to install new battery. I was fortunate to find a Jeep dealer nearby who had the correct battery at 4:45 pm on a Friday while on a cross country road trip."

    Anonymous A., ID (2012 Jeep Grand Cherokee Overland 3.6-L V6)
    Headlights

    "I had to replace a front daytime driving headlight and a rear brake light unit that partially filled with water after a heavy rainstorm."

    Anonymous, CA (2012 Jeep Grand Cherokee Overland 5.7-L V8)
    Keyless entry

    "Key fob malfunction disabled engine. Intermitently Wouldn't start, then shut down. Took dealer 1 week to ascertain the problem. Cost$1200 for labor and new key fob."

    Anonymous A., VA (2012 Jeep Grand Cherokee Laredo 3.6-L V6)

    "The keyless entry does not work and it has not been repaired. We've replaced the keyless battery, but that is not the problem. So, we have to use the spare little key in the remote to open the driver's side door and then remember to slip it back into the fob to start the engine. That's a bit of a hassle, but not enough to pay for a costly electrical repair."

    Anonymous A., CA (2012 Jeep Grand Cherokee Limited 3.6-L V6)

    Suspension/Steering

    Shocks or struts, ball joints, tie rods, wheel bearings, alignment, steering linkage (includes rack and pinion), power steering (pumps and hoses, leaks), wheel balance, springs or torsion bars, bushings, electronic or air suspension.

    What Owners Say

    Electronic or air suspension

    "Air suspension leak and failure"

    Anonymous, OH (2012 Jeep Grand Cherokee Overland 5.7-L V8)

    ""Intermittently codes for air compressor ever temp and aborts raising to different ride height, despite lack of any leak in air suspension system.""

    Anonymous, OR (2012 Jeep Grand Cherokee Limited 5.7-L V8)
    Power steering

    "Power steering radiator and coolant lines needed to be replaced due to leak"

    Anonymous, PA (2012 Jeep Grand Cherokee Limited 3.6-L V6)
    Steering linkage (includes rack and pinion)

    "Steering rack leak necessitated replacement of rack and pinion assembly."

    Anonymous, OR (2012 Jeep Grand Cherokee Limited 5.7-L V8)

    Exhaust

    Muffler, pipes, catalytic converter, exhaust manifold, heat shields, leaks.

    What Owners Say

    Other/unsure

    "Jeep overheated. I had the radiator & water pump replaced."

    Anonymous, CA (2012 Jeep Grand Cherokee Overland 5.7-L V8)

    "Alternator died. Lifetime warranty covered repair."

    Anonymous, (2012 Jeep Grand Cherokee Limited 5.7-L V8)

    "Overheating. It took a long time and $s to finally figure out it was the water pump that was failing."

    Anonymous, PA (2012 Jeep Grand Cherokee Limited 3.6-L V6)

    Body Hardware

    Windows, locks and latches, doors or sliding doors, tailgate, trunk or hatch, mirrors, seat controls (power or manual), seat belts, sunroof, convertible top, glass defect.

    What Owners Say

    Locks and latches

    "Key fob stopped working, too expensive to replace, do manual key, which is only usable on the driver's door"

    Anonymous, WV (2012 Jeep Grand Cherokee Limited 3.6-L V6)
    Other body problem

    "The driver's seat head rest opened up/popped open. We had to struggle to get it closed again."

    Anonymous, WV (2012 Jeep Grand Cherokee Limited 3.6-L V6)

    Brakes

    Premature pad/rotor wear, pulsation or vibration, antilock system, parking brake, master cylinder, calipers, squeaking, brake failure, regenerative braking.

    What Owners Say

    Rotors

    "Had rotors and brake pads replaced 2 times in 6 months, still have bad vibration. Mechanic says only thing else master cylinder! Not spending anymore$ looking to replace Jeep!"

    Anonymous, PA (2012 Jeep Grand Cherokee Limited 3.6-L V6)

    Engine Cooling

    Radiator, cooling fan, water pump, thermostat, antifreeze leaks, overheating.

    What Owners Say

    Overheating

    "Engine suddenly and rapidly overheated while driving on freeway and blew head gasket are warped head before I could exit freeway in a matter of about 10 min. Radiator hoses were collapsed"

    Anonymous, CA (2012 Jeep Grand Cherokee Overland 3.6-L V6)

    Engine Minor

    Accessory belts and pulleys, engine computer, engine mounts, engine knock or ping, fuel leaks, oil leaks.

    What Owners Say

    Engine computer

    ""It failed; I needed a new computer. It impacted heating, sensors, radio, etc. I have continued to have problems with electrical system since the initial problem.""

    Anonymous, MA (2012 Jeep Grand Cherokee Laredo 3.6-L V6)

    Paint/Trim

    Paint (fading, chalking, peeling, or cracking), loose interior or exterior trim or moldings, rust.

    What Owners Say

    Paint (fading, chalking, cracking, or peeling)

    "A spot the size of a softball of paint has faded above the front windshield,center."

    Anonymous, PA (2012 Jeep Grand Cherokee Limited 3.6-L V6)

    Drive System

    Driveshaft or axle, CV joint, differential, transfer case, four-wheel-drive/all-wheel-drive components, driveline vibration, electrical failure, traction control, electronic stability control.

    What Owners Say

    CV joint

    ""Rubber boot deteriorated (torn?) on right front axle, resulting in loss of grease, needed new axle and cv joint.""

    Anonymous, NB (2012 Jeep Grand Cherokee Laredo 3.6-L V6)

    In-car Electronics

    Infotainment system (audio, GPS, phone), rear entertainment system, backup or other camera/sensors, head-up display.

    What Owners Say

    Radio

    "Radio hasn't worked for a number of years. They can't give me a definite answer as to what is wrong. Suggested the mother board might be bad. Replacement cost is over $500 but no guarantee that would fix the problem."

    Anonymous, (2012 Jeep Grand Cherokee Laredo 3.6-L V6)

    Transmission Minor

    Gear selector and linkage, transmission computer, transmission sensor or solenoid, clutch adjustment, rough shifting, slipping transmission, leaks.

    What Owners Say

    Coolers and lines

    "It was leaking fluid, turns out the radiator was busted and other little things. It was not too costly to repair. Got it fixed at Jiffy Lube. All total though, about $1,000 worth of work, but that also included the worn brakes."

    Anonymous A., CA (2012 Jeep Grand Cherokee Limited 3.6-L V6)

    Engine Electrical

    Alternator, starter, hybrid battery replacement, hybrid battery related systems, regular battery, battery cables, engine harness, coil, ignition switch, electronic ignition, spark plugs and wires failure, auto stop/start.

    Transmission Major

    Transmission rebuild or replacement, torque converter, premature clutch replacement.

    Noises/Leaks

    Squeaks, rattles, wind noises, seals and/or weather stripping, air and water leaks.

    Fuel System/Emissions

    Sensors (O₂, or oxygen, sensor), emission-control devices (includes EGR), fuel-injection system, fuel gauge/sender, fuel pump, problems filling up the tank.

    Engine Major

    Engine rebuild or replacement, cylinder head, head gasket, turbocharger or supercharger, timing chain or belt.

    2012 SUVs Reliability

    This Car
    vs. Similar Cars

    Jeep vs. Other New Car Brands Reliability

    Reliability History
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    Overall Reliability Verdict
    NA
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    POTENTIAL TROUBLE SPOTS
    Powertrain
    NA
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    Engine Major
    NA
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    Engine Minor
    NA
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    Engine Cooling
    NA
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    Engine Electrical
    NA
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    Transmission Major
    NA
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    Transmission Minor
    NA
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    Drive System
    NA
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    NA
    Fuel System/Emissions
    NA
    NA
    NA
    NA
    NA
    NA
    NA
    NA
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    Exhaust
    NA
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    NA
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    Suspension/Steering
    NA
    NA
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    Brakes
    NA
    NA
    NA
    NA
    NA
    NA
    NA
    NA
    NA
    NA
    NA
    Climate System
    NA
    NA
    NA
    NA
    NA
    NA
    NA
    NA
    NA
    NA
    NA
    Build Quality
    NA
    NA
    NA
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    Electrical Accessories
    NA
    NA
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    NA
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    Body Hardware
    NA
    NA
    NA
    NA
    NA
    NA
    NA
    NA
    NA
    NA
    NA
    Paint/Trim
    NA
    NA
    NA
    NA
    NA
    NA
    NA
    NA
    NA
    NA
    NA
    Noises/Leaks
    NA
    NA
    NA
    NA
    NA
    NA
    NA
    NA
    NA
    NA
    NA
    In-car Electronics
    NA
    NA
    NA
    NA
    NA
    NA
    NA
    NA
    NA
    NA
    NA
    Reliability indicates how models have performed in the past, providing the basis for predicting how the vehicles will hold up in the year ahead. These charts provide the most comprehensive reliability information available to consumers. Based on information received from our latest subscriber survey for about 380,000 vehicles, our reliability history charts give you a rundown on how 2000 through 2025 vehicles are holding up in 20 potential trouble spots, ranging from the engine, transmission, electric motor, EV charging, and brakes, to power equipment and the electrical accessories.
    Recalls
    PROVIDED BY
    ELECTRICAL SYSTEM
    Nov 14, 2019
    A vehicle stall increases the risk of a crash.
    Summary:
    Chrysler (FCA US LLC) is recalling certain 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles equipped with a 3.6, 5.7, or 6.4 liter engine and previously recalled under NHTSA Recall 14V530 or 15V115. The fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
    What should you do:
    Chrysler (FCA US LLC) will replace the affected fuel pump relay and related wire harness. Interim notices informing owners of the safety risk were mailed beginning December 19, 2019. Vehicles that experience a fuel pump failure will receive an interim repair. Owners will receive a second notice when the final remedy becomes available. Owner notification letters were mailed on December 10, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V62.
    For more information:
    Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
    NHTSA CAMPAIGN ID Number: 19V813000
    Potential Number of Units Affected: 528594
    ENGINE AND ENGINE COOLING
    Oct 19, 2017
    A brake fluid leak may lengthen the distance needed to stop the vehicle, increasing the risk of a crash.
    Summary:
    Accessible Technologies, Inc. (ATI) is recalling certain ProCharger Superchargers, model numbers AB037A-100, AB037A-100P, and A037A-100B, sold for installation on 2012-2017 Jeep Grand Cherokee SRT8 and SRT vehicles. The supercharger mounting bracket may contact and damage the ABS line, possibly resulting in a brake fluid leak.
    What should you do:
    ATI will notify owners and will replace the supercharger brackets, free of charge. The recall began on December 12, 2017. Owners may contact ATI customer service at 1-913-338-2886.
    For more information:
    Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
    NHTSA CAMPAIGN ID Number: 17E061000
    Potential Number of Units Affected: 99
    SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC
    Sep 18, 2017
    If the brake booster shield was not installed properly, the vehicle's braking ability may be reduced, increasing the risk of a crash.
    Summary:
    Chrysler (FCA US LLC) is recalling certain 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles. The affected vehicles had brake booster shields installed under a previous campaign to prevent water from entering the brake booster and limiting braking ability. This recall is to verify that the brake booster shield installation was performed properly.
    What should you do:
    Chrysler will notify owners, and dealers will inspect the brake booster shield, correcting the installation as necessary, free of charge. The recall began November10, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T59.
    For more information:
    Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
    NHTSA CAMPAIGN ID Number: 17V572000
    Potential Number of Units Affected: 646394
    ELECTRICAL SYSTEM
    Jul 10, 2017
    If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash. There is also the possibility that the alternator may short circuit, increasing the risk of a fire.
    Summary:
    Chrysler (FCA US LLC) is recalling certain model year 2011-2014 Dodge Challenger, Dodge Charger, Chrysler 300, Dodge Durango, and 2012-2014 Jeep Grand Cherokee vehicles. The affected vehicles have electro-hydraulic power steering (EHPS) and are equipped with a 5.7L or a 3.6L engine and a 160, 180 or 220 amp alternator. In the affected vehicles, the alternator may suddenly fail.
    What should you do:
    Chrysler will notify owners, and dealers will inspect the alternator and depending on the part number, will replace the alternator, if necessary, free of charge. The recall began February 12, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T36.
    For more information:
    Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
    NHTSA CAMPAIGN ID Number: 17V435000
    Potential Number of Units Affected: 442214
    ELECTRICAL SYSTEM, INTERIOR LIGHTING
    Dec 28, 2015
    The vanity lamp wiring may short, increasing the risk of a vehicle fire.
    Summary:
    Chrysler (FCA US LLC) is recalling certain model year 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured December 3, 2009, to September 1, 2012. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after having been remedied for a prior recall for the vanity lamp wiring. This recall is also addressing certain vehicles that have not been remedied under that prior recall.
    What should you do:
    Chrysler will notify owners, and dealer will install clearance for sun visor wiring, protection from sharp edges, and replace the sun visor, free of charge. The recall began on July 28, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R71.
    For more information:
    Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
    NHTSA CAMPAIGN ID Number: 15V879000
    Potential Number of Units Affected: 389252
    ELECTRICAL SYSTEM
    Feb 27, 2015
    A vehicle stall increases the risk of a crash.
    Summary:
    Chrysler (FCA US LLC) is recalling certain model year 2012-2013 Jeep Grand Cherokee vehicles manufactured September 17, 2010, to August 19, 2013, and equipped with a 3.6, 5.7 or 6.4 liter engine, and 2012-2013 Dodge Durango vehicles manufactured January 18, 2011, to August 19, 2013, and equipped with a 3.6 or 5.7 liter engine. In the affected vehicles, the fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
    What should you do:
    Chrysler will notify owners, and dealers will replace the fuel pump relay with one external to the TIPM. The recall began on August 7, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R09. Note: This recall is an expansion of recall 14V-530. Note: This recall has been superseded by recall 19V813.
    For more information:
    Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
    NHTSA CAMPAIGN ID Number: 15V115000
    Potential Number of Units Affected: 339525
    ELECTRICAL SYSTEM
    Oct 08, 2014
    If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.
    Summary:
    Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Chrysler 300, Dodge Charger, Challenger, and Durango; and 2012-2014 Jeep Grand Cherokee vehicles manufactured April 22, 2010, to January 2, 2014, and equipped with a 3.6L engine and a 160 amp alternator. In the affected vehicles, the alternator may suddenly fail.
    What should you do:
    Chrysler has notified owners, and dealers will replace the alternator, free of charge. The recall began on February 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P60.
    For more information:
    Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
    NHTSA CAMPAIGN ID Number: 14V634000
    Potential Number of Units Affected: 435081
    ELECTRICAL SYSTEM
    Jul 02, 2014
    If the vanity lamp wiring shorts, there is an increased risk of fire.
    Summary:
    Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, through December 11, 2013. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after a service repair is performed.
    What should you do:
    Chrysler will notify owners, and dealers will inspect and repair any damaged wiring, and install a new sun visor that properly routes the wire, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P36.
    For more information:
    Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
    NHTSA CAMPAIGN ID Number: 14V391000
    Potential Number of Units Affected: 653562
    SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC
    Apr 01, 2014
    The water inside could freeze and limit the braking ability of the vehicle, increasing the risk of a crash.
    Summary:
    Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Jeep Grand Cherokee and Dodge Durango vehicles manufactured from January 5, 2010, through September 8, 2013. The subject vehicles have a brake booster with a center shell that may corrode and allow water to get inside.
    What should you do:
    Chrysler will notify owners, and dealers will add a water diverter shield to the booster after the booster has been tested to confirm it can hold an acceptable amount of vacuum pressure. If the booster inspection confirms an unacceptable loss of vacuum pressure, the booster will be replaced. Repairs will be made free of charge. The recall began on May 30, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's recall campaign number is P14.
    For more information:
    Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
    NHTSA CAMPAIGN ID Number: 14V154000
    Potential Number of Units Affected: 646498
    SERVICE BRAKES, HYDRAULIC
    Mar 04, 2014
    If the driver experiences a hard brake pedal, the driver may not push the pedal as intended, lengthening the distance needed to stop the vehicle and increasing the risk of a crash.
    Summary:
    Chrysler Group LLC (Chrysler) is recalling certain model year 2012-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured October 11, 2011, through October 1, 2012. Under certain braking events, the Ready Alert Braking System (RAB) may result in the driver experiencing a hard brake pedal feel.
    What should you do:
    Chrysler will notify owners, and dealers will update the ABS module software, free of charge. The recall began on April 3, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's number associated with this recall is P05.
    For more information:
    Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
    NHTSA CAMPAIGN ID Number: 14V104000
    Potential Number of Units Affected: 18780
    ENGINE AND ENGINE COOLING
    Sep 29, 2011
    CONNECTING ROD FAILURE MAY LEAD TO ENGINE SEIZURE WHICH MAY INCREASE THE RISK OF A CRASH.
    Summary:
    CHRYSLER IS RECALLING CERTAIN MODEL YEAR 2012 CHRYSLER VEHICLES, INCLUDING 200 AND TOWN AND COUNTRY MODELS, DODGE VEHICLES, INCLUDING CHARGER, DURANGO, GRAND CARAVAN AND JOURNEY MODELS AND JEEP GRAND CHEROKEE VEHICLES MANUFACTURED FROM AUGUST 31, 2011, THROUGH SEPTEMBER 13, 2011, THAT ARE EQUIPPED WITH 3.6L ENGINES. THESE ENGINES MAY EXPERIENCE CONNECTING ROD BEARING FAILURE DUE TO DEBRIS INSIDE THE ENGINE BLOCK.
    What should you do:
    CHRYSLER WILL NOTIFY OWNERS AND REPLACE THE ENGINE FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR ABOUT NOVEMBER 18, 2011. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
    For more information:
    THIS IS CHRYSLER SAFETY RECALL NUMBER L33.OWNERS MAY ALSO CONTACT THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION'S VEHICLE SAFETY HOTLINE AT 1-888-327-4236 (TTY 1-800-424-9153), OR GO TO <A HREF=HTTP://WWW.SAFERCAR.GOV>HTTP://WWW.SAFERCAR.GOV</A> .
    NHTSA CAMPAIGN ID Number: 11V487000
    Potential Number of Units Affected: 667
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