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    Jeep Grand Cherokee

    EPA MPG: 21 mpg

    RECALL ALERT:
    There are 3 recalls on this vehicle. Learn More.

    Reliability

    Overall Reliability

    The 2020 Grand Cherokee is less reliable than other cars from the same model year.

    The 2020 Jeep Grand Cherokee has been recalled 3 times by NHTSA. View Recalls
    Most Common Trouble Spots
    Common Trouble Spot
    Common Trouble Spot

    Owner Reported Trouble Spots

    The Reliability score is based on our latest subscriber survey of 2020 Jeep Grand Cherokee owners. The owner comments describe problems respondents experienced with this vehicle.

    Climate System

    AC compressor, blower (fan) motor, condenser, evaporator, heater system, automatic climate system, electrical failure, refrigerant leakage.

    What Owners Say

    Blower (fan) motor

    "Filters had mold never was properly cleaned even though we had it serviced every 6 months"

    Anonymous A., NY (2020 Jeep Grand Cherokee Limited 3.6-L V6)
    Refrigerant leaks

    "Hissing noise from AC. Dealer determined it was low on refrigerant and recharged. AC still hisses on occasion and cooling is only adequate."

    Anonymous, ON (2020 Jeep Grand Cherokee Altitude 3.6-L V6)

    "Hey, I love my Jeep. Its great around the mountains and trails of Colorado."

    Anonymous, CO (2020 Jeep Grand Cherokee Altitude 3.6-L V6)

    "Radiator leak picked up when serviced"

    Anonymous, PA (2020 Jeep Grand Cherokee Overland 3.6-L V6)

    "AC system was empty but no leak found when put under pressure by the repair shop."

    Anonymous, OR (2020 Jeep Grand Cherokee Trailhawk 3.6-L V6)

    Transmission Major

    Transmission rebuild or replacement, torque converter, premature clutch replacement.

    What Owners Say

    Other major transmission & clutch problem

    "warning light came on saying sevice 4wd"

    Anonymous, UT (2020 Jeep Grand Cherokee Unsure 5.7-L V8)
    Transmission rebuild or replacement

    "Was taken to the dealership 3 times due to hard shifting, or inability to select gears. Diagnostics run, then valve body replacement, then eventually full replacement. Less than a year later and the vehicle is beginning to experience the same issues again"

    Anonymous, MI (2020 Jeep Grand Cherokee Limited 3.6-L V6)

    "I had to have the transmission replaced because it would ho shift out of first gear"

    Anonymous A., CO (2020 Jeep Grand Cherokee Trailhawk 3.6-L V6)

    Exhaust

    Muffler, pipes, catalytic converter, exhaust manifold, heat shields, leaks.

    What Owners Say

    Other/unsure

    "No longer have a 2020 jeep"

    Anonymous A., NY (2020 Jeep Grand Cherokee Limited 3.6-L V6)

    "Stop/Start no longer working"

    Anonymous, MI (2020 Jeep Grand Cherokee Overland 3.6-L V6)

    "Radiator leak"

    Anonymous, OR (2020 Jeep Grand Cherokee Limited 3.6-L V6)

    Drive System

    Driveshaft or axle, CV joint, differential, transfer case, four-wheel-drive/all-wheel-drive components, driveline vibration, electrical failure, traction control, electronic stability control.

    What Owners Say

    Other driveline problem

    "the traction control and stability light came on. couldn't transfer into 4WD low mode, replaced the transfer case control module."

    Anonymous A., AZ (2020 Jeep Grand Cherokee Trailhawk 3.6-L V6)
    Stability control (ESC)

    "Had to replace module for electronic stability control."

    Anonymous, VA (2020 Jeep Grand Cherokee Limited 3.6-L V6)
    Transfer case

    "front transfer case failed at 37k miles. $4,000 to replace."

    Anonymous, IN (2020 Jeep Grand Cherokee Limited 3.6-L V6)

    In-car Electronics

    Infotainment system (audio, GPS, phone), rear entertainment system, backup or other camera/sensors, head-up display.

    What Owners Say

    Hardware replacement

    "my main screen cracked"

    Anonymous, 99 (2020 Jeep Grand Cherokee Trailhawk 3.6-L V6)
    In-dash navigation system (GPS)

    "The GPS cannot find its location...often showing the middle of Lake Erie. The issue is also affecting the automatic time and date function...have to set manually"

    Anonymous A., OH (2020 Jeep Grand Cherokee Summit 5.7-L V8)

    "This system is very user UNFRIENDLY! Not intuitive! Took me on a 100 mile "wild goose chase" while on a trip in driving rain. Consulted dealership/told $300 for update and 24-48 hours w/o vehicle... no loaner option."

    Anonymous, TX (2020 Jeep Grand Cherokee Laredo 3.6-L V6)

    Paint/Trim

    Paint (fading, chalking, peeling, or cracking), loose interior or exterior trim or moldings, rust.

    What Owners Say

    Paint (fading, chalking, cracking, or peeling)

    ""Paint was cracked on roof. The dealer had my car for 2 months before fixing the issue...only after my numerous calls, emails and calls to Stellantis and visits to tge dealer. Very unsatisfactory and unprofessional. The service manager had no idea how to take a picture of it to send to Stellantis.""

    Anonymous, NY (2020 Jeep Grand Cherokee Laredo Unsure)

    "Corrosion and paint bubbling on the hood."

    Anonymous, ON (2020 Jeep Grand Cherokee Altitude 3.6-L V6)

    Transmission Minor

    Gear selector and linkage, transmission computer, transmission sensor or solenoid, clutch adjustment, rough shifting, slipping transmission, leaks.

    What Owners Say

    Other minor transmission & clutch problem

    "There is a slack in the gear or transfer box. When I engage or change speed when I start to move the car, I hear a thud."

    Anonymous, 99 (2020 Jeep Grand Cherokee Trailhawk 3.6-L V6)
    Rough shifting

    "computer updates have been useless, since new purchase there has been a rough shift 1st into 2nd, longer you drive the worse it gets"

    Anonymous, NJ (2020 Jeep Grand Cherokee Trailhawk 3.6-L V6)

    Noises/Leaks

    Squeaks, rattles, wind noises, seals and/or weather stripping, air and water leaks.

    What Owners Say

    Squeaks or rattles

    "Annoying squeak from rear compartment on passenger side. Resolved by replacing C-column panel."

    Anonymous, NV (2020 Jeep Grand Cherokee Limited 3.6-L V6)

    Brakes

    Premature pad/rotor wear, pulsation or vibration, antilock system, parking brake, master cylinder, calipers, squeaking, brake failure, regenerative braking.

    What Owners Say

    Rotors

    "bad rotors, had them replaced, after 40 k now ok"

    Anonymous, NJ (2020 Jeep Grand Cherokee Trailhawk 3.6-L V6)

    Engine Minor

    Accessory belts and pulleys, engine computer, engine mounts, engine knock or ping, fuel leaks, oil leaks.

    What Owners Say

    Fuel leaks

    "hose between fuel filler tube and tank developed a leak. Non standard replacement part and had to be ordered"

    Anonymous, IN (2020 Jeep Grand Cherokee Limited 3.6-L V6)

    Suspension/Steering

    Shocks or struts, ball joints, tie rods, wheel bearings, alignment, steering linkage (includes rack and pinion), power steering (pumps and hoses, leaks), wheel balance, springs or torsion bars, bushings, electronic or air suspension.

    What Owners Say

    Electronic or air suspension

    ""One of the rear airbags failed, sprung a leak and collapsed.""

    Anonymous, ON (2020 Jeep Grand Cherokee Summit 5.7-L V8)

    Fuel System/Emissions

    Sensors (O₂, or oxygen, sensor), emission-control devices (includes EGR), fuel-injection system, fuel gauge/sender, fuel pump, problems filling up the tank.

    What Owners Say

    Sensors (includes O2 or oxygen sensor)

    "Car misses; replacing o2 or coverter $$$$$"

    Anonymous, VA (2020 Jeep Grand Cherokee Limited 3.6-L V6)

    Body Hardware

    Windows, locks and latches, doors or sliding doors, tailgate, trunk or hatch, mirrors, seat controls (power or manual), seat belts, sunroof, convertible top, glass defect.

    What Owners Say

    Tailgate, hatch or trunk

    "Rear spoiler had to be replaced twice , as it had become loose from normal use and started to rattle against the body."

    Anonymous, MD (2020 Jeep Grand Cherokee Trailhawk 5.7-L V8)

    Engine Major

    Engine rebuild or replacement, cylinder head, head gasket, turbocharger or supercharger, timing chain or belt.

    Electrical Accessories

    Cruise control, clock, warning lights, body control module, keyless entry, wiper motor or washer, tire pressure monitor, interior or exterior lights, horn, gauges, 12V power plug, USB ports, alarm or security system, remote engine start, heated or cooled seats, heated steering wheel, headlights, automatic headlights, automatic wipers, wireless charging pad.

    Engine Cooling

    Radiator, cooling fan, water pump, thermostat, antifreeze leaks, overheating.

    Engine Electrical

    Alternator, starter, hybrid battery replacement, hybrid battery related systems, regular battery, battery cables, engine harness, coil, ignition switch, electronic ignition, spark plugs and wires failure, auto stop/start.

    2020 SUVs Reliability

    This Car
    vs. Similar Cars

    Jeep vs. Other New Car Brands Reliability

    Reliability History
    * Redesign year
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    Overall Reliability Verdict
    NA
    NA
    NA

    NA
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    POTENTIAL TROUBLE SPOTS
    Powertrain
    NA
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    Engine Major
    NA
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    Engine Minor
    NA
    NA
    NA
    NA
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    NA
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    NA
    NA
    NA
    Engine Cooling
    NA
    NA
    NA
    NA
    NA
    NA
    NA
    NA
    NA
    NA
    NA
    Engine Electrical
    NA
    NA
    NA
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    NA
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    NA
    Transmission Major
    NA
    NA
    NA
    NA
    NA
    NA
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    NA
    NA
    NA
    NA
    Transmission Minor
    NA
    NA
    NA
    NA
    NA
    NA
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    NA
    NA
    NA
    NA
    Drive System
    NA
    NA
    NA
    NA
    NA
    NA
    NA
    NA
    NA
    NA
    NA
    Fuel System/Emissions
    NA
    NA
    NA
    NA
    NA
    NA
    NA
    NA
    NA
    NA
    NA
    Exhaust
    NA
    NA
    NA
    NA
    NA
    NA
    NA
    NA
    NA
    NA
    NA
    Suspension/Steering
    NA
    NA
    NA
    NA
    NA
    NA
    NA
    NA
    NA
    NA
    NA
    Brakes
    NA
    NA
    NA
    NA
    NA
    NA
    NA
    NA
    NA
    NA
    NA
    Climate System
    NA
    NA
    NA
    NA
    NA
    NA
    NA
    NA
    NA
    NA
    NA
    Build Quality
    NA
    NA
    NA
    NA
    NA
    NA
    NA
    NA
    NA
    NA
    NA
    Electrical Accessories
    NA
    NA
    NA
    NA
    NA
    NA
    NA
    NA
    NA
    NA
    NA
    Body Hardware
    NA
    NA
    NA
    NA
    NA
    NA
    NA
    NA
    NA
    NA
    NA
    Paint/Trim
    NA
    NA
    NA
    NA
    NA
    NA
    NA
    NA
    NA
    NA
    NA
    Noises/Leaks
    NA
    NA
    NA
    NA
    NA
    NA
    NA
    NA
    NA
    NA
    NA
    In-car Electronics
    NA
    NA
    NA
    NA
    NA
    NA
    NA
    NA
    NA
    NA
    NA
    Reliability indicates how models have performed in the past, providing the basis for predicting how the vehicles will hold up in the year ahead. These charts provide the most comprehensive reliability information available to consumers. Based on information received from our latest subscriber survey for about 380,000 vehicles, our reliability history charts give you a rundown on how 2000 through 2025 vehicles are holding up in 20 potential trouble spots, ranging from the engine, transmission, electric motor, EV charging, and brakes, to power equipment and the electrical accessories.
    Recalls
    PROVIDED BY
    ENGINE AND ENGINE COOLING
    Jun 08, 2023
    An engine stall can increase the risk of a crash.
    Summary:
    Chrysler (FCA US, LLC) is recalling certain 2014-2019 Ram 1500 and 2014-2020 Jeep Grand Cherokee vehicles equipped with 3.0L Diesel engines. The crankshaft position sensor tone wheel may delaminate, causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
    What should you do:
    Dealers will update the powertrain control module software to maintain vehicle propulsion, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed August 3, 2023. Some owner notification letters were mailed October 31, 2023. The remaining owner notification letters will be mailed at a future date, anticipated July 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 66A. This recall is an expansion of recall 20V-475.
    For more information:
    Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
    NHTSA CAMPAIGN ID Number: 23V411000
    Potential Number of Units Affected: 80629
    FUEL SYSTEM, DIESEL
    Jun 09, 2022
    Fuel starvation may result in an unexpected loss of drive power, increasing the risk of a crash.
    Summary:
    Chrysler (FCA US, LLC) is recalling certain 2014-2020 Jeep Grand Cherokee, and 2014-2019 Ram 1500 vehicles equipped with 3.0L diesel engines. A high pressure fuel pump (HPFP) failure may introduce internal debris into the fuel system, potentially resulting in fuel starvation.
    What should you do:
    Dealers will replace the HPFP, and inspect and replace, if necessary, additional fuel system components, free of charge. Interim notification letters informing owners of the safety risk were mailed July 21, 2022. Owner notification letters for were mailed for Jeep Grand Cherokee owners starting January 11, 2024. Owner notification letters for Ram 1500 owners were mailed March 7, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLS's number for this recall is Z46.
    For more information:
    Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
    NHTSA CAMPAIGN ID Number: 22V406000
    Potential Number of Units Affected: 138645
    BACK OVER PREVENTION
    Sep 10, 2020
    The lingering rearview image can distract the driver, increasing the risk of a crash.
    Summary:
    Chrysler (FCA US LLC) is recalling certain 2020 Jeep Gladiator and Jeep Cherokee, 2019-2020 Ram 1500 Pickup, Ram 2500 Pickup, Ram 3500 Pickup, Chrysler Pacifica, Dodge Durango, Jeep Grand Cherokee, Jeep Wrangler, and Jeep Renegade and 2019 Dodge Challenger vehicles equipped with 8.4" or 12" radio displays. A software error can cause the rearview camera image to remain displayed after the vehicle has been shifted out of reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."
    What should you do:
    Chrysler has notified owners, and dealers will update the radio display software, free of charge. Optionally, owners can choose to remotely update their software via an Over-The-Air (OTA) update available as of May 1, 2020. The recall began April 27, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is W30-W37.
    For more information:
    Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
    NHTSA CAMPAIGN ID Number: 20V191000
    Potential Number of Units Affected: 319610
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