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We expect the 2025 RX will have about average reliability when compared to the average new car. This prediction is based on data from 2023 and 2024 models.
The Reliability score is based on our latest subscriber survey of 2024 Lexus RX owners. The owner comments describe problems respondents experienced with this vehicle.
Infotainment system (audio, GPS, phone), rear entertainment system, backup or other camera/sensors, head-up display.
"Would not work started car again and it worked"
Anonymous, PA (2024 Lexus RX 350.0 2.4-L 4 Cyl turbo)"Impossible to figure out how to use Cruise Control and the Lexus Operators Manual does not explain how to set or resume."
Anonymous, SD (2024 Lexus RX 350.0 2.4-L 4 Cyl turbo)Gear selector and linkage, transmission computer, transmission sensor or solenoid, clutch adjustment, rough shifting, slipping transmission, leaks.
"It began soon after I leased the vehicle. Happens frequently but the dealer CANNOT find the problem. I have had 2 lexus models simultaneously for the past 20 years and this is the worst. Dealer cant find the problem and Lexus does nothing."
Anonymous, NJ (2024 Lexus RX 350.0 Unsure)"They changed the configuration completely. You have to go to Drive first from Park before you can put it in Reverse. Dealer never told this to us. A piece of crap."
Anonymous, NJ (2024 Lexus RX 350.0 Unsure)Muffler, pipes, catalytic converter, exhaust manifold, heat shields, leaks.
"No second key for 5 weeks & counting because of chip shortage."
Anonymous, IN (2024 Lexus RX 350.0 2.4-L 4 Cyl turbo)AC compressor, blower (fan) motor, condenser, evaporator, heater system, automatic climate system, electrical failure, refrigerant leakage.
"Lexus RXs have a serious problem with the A/C compressor unit where they are vulnerable to leak due to rocks from the road. The dealer has seen this issue on several new vehicles (less than 5000 miles on odometer) and their 800 customer service line acknowledged they had been experienced numerous calls about the issue. They will not warranty this item even though they know it is an issue. On my vehicle the air conditioning NEVER worked and they refused to cover."
Anonymous A., IL (2024 Lexus RX 350.0 2.4-L 4 Cyl turbo)Cruise control, clock, warning lights, body control module, keyless entry, wiper motor or washer, tire pressure monitor, interior or exterior lights, horn, gauges, 12V power plug, USB ports, alarm or security system, remote engine start, heated or cooled seats, heated steering wheel, headlights, automatic headlights, automatic wipers, wireless charging pad.
"The digital key is useless and does not work 99% of the time. Frequently goes missing from the app"
Anonymous, PA (2024 Lexus RX 350.0 2.4-L 4 Cyl turbo)Driveshaft or axle, CV joint, differential, transfer case, four-wheel-drive/all-wheel-drive components, driveline vibration, electrical failure, traction control, electronic stability control.
"In driving several '24 cars of this model, it appears to be a problem that is inherent. The vibration appears at about 30 MPH only slightly, but over 60 MPH it is distracting especially for the front passenger. We noticed it when we first test drove a different car, and reported it to the sales person who denied ever hearing of it. Later he told us that he reported it to the service department and the technician could not detect any vibration. Four out of four of the cars we drove had this issue. The car we bought seemed to vibrate the least but it does continue to be a distraction."
Anonymous, KY (2024 Lexus RX 350.0 2.4-L 4 Cyl turbo)Premature pad/rotor wear, pulsation or vibration, antilock system, parking brake, master cylinder, calipers, squeaking, brake failure, regenerative braking.
Shocks or struts, ball joints, tie rods, wheel bearings, alignment, steering linkage (includes rack and pinion), power steering (pumps and hoses, leaks), wheel balance, springs or torsion bars, bushings, electronic or air suspension.
Alternator, starter, hybrid battery replacement, hybrid battery related systems, regular battery, battery cables, engine harness, coil, ignition switch, electronic ignition, spark plugs and wires failure, auto stop/start.
Engine rebuild or replacement, cylinder head, head gasket, turbocharger or supercharger, timing chain or belt.
Squeaks, rattles, wind noises, seals and/or weather stripping, air and water leaks.
Accessory belts and pulleys, engine computer, engine mounts, engine knock or ping, fuel leaks, oil leaks.
Paint (fading, chalking, peeling, or cracking), loose interior or exterior trim or moldings, rust.
Radiator, cooling fan, water pump, thermostat, antifreeze leaks, overheating.
Windows, locks and latches, doors or sliding doors, tailgate, trunk or hatch, mirrors, seat controls (power or manual), seat belts, sunroof, convertible top, glass defect.
Transmission rebuild or replacement, torque converter, premature clutch replacement.
Sensors (O₂, or oxygen, sensor), emission-control devices (includes EGR), fuel-injection system, fuel gauge/sender, fuel pump, problems filling up the tank.
Lexus RX
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Genesis GV80
Lexus RX Hybrid
Mercedes-Benz GLE
"Drove a BMW for four years previous to the Lexus RX. The BMW electronics were practically flawless, once we became familiar with the operations. But the Lexus' Navigation system does not compare well to the BMW. It is difficult to communicate with, by voice. It is slow. The directions provided are often out of the way, if not plainly wrong. And the screen freezes sometimes and we have to go out and come back in."
Anonymous, KY (2024 Lexus RX 350.0 2.4-L 4 Cyl turbo)