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    Mazda CX-5

    EPA MPG: 26 mpg

    RECALL ALERT:
    There are 5 recalls on this vehicle. Learn More.

    Reliability

    Overall Reliability

    We expect the 2025 CX-5 will be more reliable than the average new car. This prediction is based on data from 2022, 2023 and 2024 models.

    The 2016 Mazda CX-5 has been recalled 5 times by NHTSA. View Recalls
    Most Common Trouble Spots
    Common Trouble Spot
    Common Trouble Spot

    Owner Reported Trouble Spots

    The Reliability score is based on our latest subscriber survey of 2016 Mazda CX-5 owners. The owner comments describe problems respondents experienced with this vehicle.

    Steering And Suspension

    Shocks or struts, ball joints, tie rods, wheel bearings, alignment, steering linkage (includes rack and pinion), power steering (pumps and hoses, leaks), wheel balance, springs or torsion bars, bushings, electronic or air suspension.

    What Owners Say

    Ball joints

    "Was quoted $1200 to repair the problem because Mazda does not offer replacement ball joints, but instead, they would replace the control arm assembly."

    Anonymous A., FL (2016 Mazda CX-5 Grand Touring 2.5-L 4 Cyl)
    Bushings

    "Bushings were replaced, by Mazda due to vibration felt in steering wheel when car had approximately 70,000 miles. No problem since."

    Anonymous, PA (2016 Mazda CX-5 Grand Touring 2.5-L 4 Cyl)

    "Actual problem was the Front lower control arms - bushings were shot. Therefore replaced. Common wear & tear problem."

    Anonymous A., ON (2016 Mazda CX-5 Touring 2.5-L 4 Cyl)
    Other steering/suspension problem

    "When driving over bumps, I would heard a clunking noise coming from the front of vehicle. It started in December and was fixed in February."

    Anonymous A., FL (2016 Mazda CX-5 Touring 2.5-L 4 Cyl)
    Shocks or struts

    "The top of the shock towers seem to be made of alumnim rather than streel, which is easier to break. I had a catastrophic breakage of one of the strut tower tops, where it connects to the chassis, and when the mechanics replaced both, they showed me how the second one was about to go, due to its wear. Per the mechanics, this is an issue with Mazdas, and on another model (the 3) there are steel top plates, but not for my CX-5, so they had to replaced them with the same easier-to-break aluminum ones. I live in rugged-winter Montreal, Canada, so yes, the roads are heavy with potholes; however none of my previous cars of the past 30 years had a suspension break. I had wheels bent, tires blown, etc, but this CX-5 is the first suspension break."

    Anonymous A., QC (2016 Mazda CX-5 Grand Touring 2.5-L 4 Cyl)

    "A mounting bracket cracked and needed replacing. The bracket was not available as it's own part resulting in full shock replacement for both sides on the rear of the vehicle."

    Anonymous, NH (2016 Mazda CX-5 Touring 2.5-L 4 Cyl)
    Steering wheel vibration

    "i believe vibration was caused by the drive shaft issue"

    Anonymous, MA (2016 Mazda CX-5 Touring 2.5-L 4 Cyl)
    Tie rods

    "Bent toe rods possibly due to extreme potholed"

    Anonymous A., MB (2016 Mazda CX-5 Touring 2.5-L 4 Cyl)
    Wheel bearings

    "It was a continuous noise plus vibration"

    Anonymous A., MB (2016 Mazda CX-5 Touring 2.5-L 4 Cyl)

    "Excessive noise while driving. Diagnosed to worn wheel bearings on drivers side (front and rear)"

    Anonymous, ON (2016 Mazda CX-5 Touring 2.5-L 4 Cyl)

    "It was this past spring. We were just at the point that we were changing our winter tires to all seasons. After the tires were changed we realized it wasn't the studded tires causing the noise. After a Google search we thought it might be the wheel bearings. We took the car to our garage where they diagnosed the same thing. Once wheel bearings were fixed the problem was solved."

    Anonymous A., PE (2016 Mazda CX-5 Sport 2.5-L 4 Cyl)

    In-car Electronics

    Infotainment system (audio, GPS, phone), rear entertainment system, backup or other camera/sensors, head-up display.

    What Owners Say

    Display screen freezes up

    "Display issue started within 2 years of purchase. Screen would spin for many minutes and not catch up. The dealer thought at 30,000 miles it was just a software update needed, but this did not fix the problem. It was a faulty chip my husband was finally able to buy and install a new one."

    Anonymous A., WA (2016 Mazda CX-5 Grand Touring 2.5-L 4 Cyl)

    "The entertainment system continuously crashes and restarts for about the first 10-15 minutes of driving."

    Anonymous, TX (2016 Mazda CX-5 Grand Touring 2.0-L 4 Cyl)

    "one day about 2years ago it fezzed up and Mazda said it would coast 400 dollars to fix so it's not getting fixed"

    Anonymous, MD (2016 Mazda CX-5 Sport 2.5-L 4 Cyl)
    Display screen goes blank

    "Shorting after purchasing, we also purchased the Mazda navigation system. During cold weather, use of the navigation system would cause the infotainment system reboot repeatedly. Now, the navigation system no longer works at all and the only possible resolution is to re-purchase the micro SD card ($500 and no guarantee that this would fix the issue) or upgrade the system to use Android Auto ($500)."

    Anonymous A., OR (2016 Mazda CX-5 Grand Touring)

    "The navigation screen would go blank occasionally. Most often happens if the car was shut for a short time and then restarted. Like filling up at the gas station. This would cause the navigation system to be totally non-functional. Only way to correct it is to stop the car, turn it completely off, wait a minute or two, then restart the car"

    Anonymous A., CA (2016 Mazda CX-5 Grand Touring 2.5-L 4 Cyl)

    "The infotainment display frequently reboots, sometimes more than once"

    Anonymous, VA (2016 Mazda CX-5 Touring 2.0-L 4 Cyl)
    External music device interface (e.g., smart phone, MP3 player)

    "The bluetooth system would often not connect. When connected the screen and sound would shut on and off several times during driving."

    Anonymous, MA (2016 Mazda CX-5 Touring 2.5-L 4 Cyl)
    Phone pairing (e.g., Bluetooth)

    "When dtArting the car, my phone would pair fine, but then would drop synch after a few minutes of driving. Sometimes it would reconnect automatically, other times I would have to manually Connect to my phone."

    Anonymous A., CA (2016 Mazda CX-5 Grand Touring 2.5-L 4 Cyl)

    "Whenever I play music or make a phone call the screen freezes and the music stops or the call is dropped"

    Anonymous, (2016 Mazda CX-5 Sport Unsure)

    Noises And Leaks

    Squeaks, rattles, wind noises, seals and/or weather stripping, air and water leaks.

    What Owners Say

    Air or water leaks

    "Plugged sunroof drain. Passenger side floor wet. Fixed at mechanic with flushing drains."

    Anonymous A., GA (2016 Mazda CX-5 Touring 2.0-L 4 Cyl)

    "The sunroof gasket leaked. Rained heavily and floor was saturated. Had the gasket replaced."

    Anonymous, DE (2016 Mazda CX-5 Grand Touring 2.5-L 4 Cyl)
    Seals and/or weather-stripping

    "Wind noise"

    Anonymous A., NY (2016 Mazda CX-5 Touring 2.5-L 4 Cyl)
    Squeaks or rattles

    "I still have a knock in front end when going up driveways."

    Anonymous A., NY (2016 Mazda CX-5 Touring 2.5-L 4 Cyl)

    "Could be loose tail pipe"

    Anonymous, TX (2016 Mazda CX-5 Touring 2.0-L 4 Cyl)

    "Suspension clunking only when accelerating from a stop over bumps. Mazda dealer has replaced lower control arm, sway bars, and strut bellow, and the noise is still present. I now suspect it is actually the motor mounts and will replace those next"

    Anonymous A., ID (2016 Mazda CX-5 Sport 2.5-L 4 Cyl)

    "The door handle and the plastic parts around it, rattles when I play loud music. I've had the problem for about 5 years and it hasn't been resolved."

    Anonymous A., FL (2016 Mazda CX-5 Touring 2.5-L 4 Cyl)

    Brakes

    Premature pad/rotor wear, pulsation or vibration, antilock system, parking brake, master cylinder, calipers, squeaking, brake failure, regenerative braking.

    What Owners Say

    Calipers

    "One of the calipers froze, leaving the emergency brake on. I was able to disengage it but it cost 800$ to replace. The other had done the same 18 months earlier."

    Anonymous, NC (2016 Mazda CX-5 Touring 2.5-L 4 Cyl)
    Master cylinder

    "When stoped at a stop light the pedal very slowly goes to the floor."

    Anonymous, KS (2016 Mazda CX-5 Touring 2.5-L 4 Cyl)
    Premature brake wear

    "Rotor replacement multiple times"

    Anonymous A., (2016 Mazda CX-5 Grand Touring 2.5-L 4 Cyl)

    "Rear brake calipers were sticking resulting in premature wear of the inner pads."

    Anonymous A., AL (2016 Mazda CX-5 Touring 2.5-L 4 Cyl)
    Rotors

    "The rotors were warped. You could feel a change of pressure in the brake pedal when you slowed to stop."

    Anonymous, KS (2016 Mazda CX-5 Touring 2.5-L 4 Cyl)
    Squeaking

    "It was time to have the brakes replaced, so we did, and the brakes have been squeaking ever since. Especially, when in reverse."

    Anonymous, AB (2016 Mazda CX-5)

    Body Hardware

    Windows, locks and latches, doors or sliding doors, tailgate, trunk or hatch, mirrors, seat controls (power or manual), seat belts, sunroof, convertible top, glass defect.

    What Owners Say

    Locks and latches

    "Rear driver side seat button for seat back release fell off-seat wouldnt lock back."

    Anonymous, MA (2016 Mazda CX-5 Grand Touring 2.5-L 4 Cyl)
    Seat controls - manual

    "Rear seat driver side wouldnt lock in the upright position."

    Anonymous, MA (2016 Mazda CX-5 Grand Touring 2.5-L 4 Cyl)
    Seat controls - power

    "It still works but makes a squealing sound when operating the seat."

    Anonymous, CO (2016 Mazda CX-5 Grand Touring 2.5-L 4 Cyl)

    "The driver side seat made a noise when moving back and forth. I fixed it easily after watching a video on YouTube."

    Anonymous, NY (2016 Mazda CX-5 Sport 2.5-L 4 Cyl)
    Tailgate, hatch or trunk

    "Still cant find the cause of water leak in my trunk. Water is pooling in the spare tire compartment and water gushes from the hatch door handle after rains."

    Anonymous, WA (2016 Mazda CX-5 Grand Touring)

    Paint And Trim

    Paint (fading, chalking, peeling, or cracking), loose interior or exterior trim or moldings, rust.

    What Owners Say

    Loose interior trim or moldings

    "A few months after I got the car, the interior cover for the engine (on driver side) broke off"

    Anonymous, (2016 Mazda CX-5 Sport Unsure)
    Other paint & trim problem

    "any chip on hood from stones hitting from road surface and scratches from other cars or shopping carts seems to expose under coat .. white spots/lines on black car. Never had that on any other car."

    Anonymous, VA (2016 Mazda CX-5 Touring 2.5-L 4 Cyl)
    Paint (fading, chalking, cracking, or peeling)

    "Very fragile paint. Every time I hand-wash it, I discover multilple new, tiny scratches, nicks, hairline scratches, that all seem like they are too small to have affected the paint, but they did. I had never seen this in 30 years of car ownership."

    Anonymous A., QC (2016 Mazda CX-5 Grand Touring 2.5-L 4 Cyl)

    Electrical Accessories

    Cruise control, clock, warning lights, body control module, keyless entry, wiper motor or washer, tire pressure monitor, interior or exterior lights, horn, gauges, 12V power plug, USB ports, alarm or security system, remote engine start, heated or cooled seats, heated steering wheel, headlights, automatic headlights, automatic wipers, wireless charging pad.

    What Owners Say

    Exterior lights (other than headlights)

    "One of daytime running lights stopped working. This had happened before, and was fixed under warranty. Out of warranty this time."

    Anonymous, IN (2016 Mazda CX-5 Grand Touring 2.5-L 4 Cyl)
    Headlights

    "Right headlight assembly has a small water leak causing lights to rarely flicker. We were never notified about a recall. I've heard there was a recall for some CX-5s but it has expired."

    Anonymous, WA (2016 Mazda CX-5 Grand Touring 2.5-L 4 Cyl)
    Keyless entry

    "Keyless entry stopped working. Used mechanical key in key fob to open door. Touched fob to start button to start the vehicle. Replacement of antenna under rear bumper (for keyless entry) fixed the problem."

    Anonymous, MD (2016 Mazda CX-5 Touring 2.5-L 4 Cyl)

    Engine Major

    Engine rebuild or replacement, cylinder head, head gasket, turbocharger or supercharger, timing chain or belt.

    What Owners Say

    Engine rebuild or replacement

    "At 82,000 miles, the whatever gasket failed & the engine lost all oil. The dealer determined the engine was not damaged & fixed it. At 87,000 miles, the oil pressure pump failed & the engine was not getting oil. The dealer determined the engine was not damaged & fixed it. At 92,000 miles, the oil light flickered on & off. The dealer found nothing wrong. At about 107,000 miles, the oil pressure light kept flickering on & off. The dealer "couldn't get a code." At about 112,000 miles, the oil pressure light & the engine light both came on & stayed on. The dealer was able to get a code-- the one that means the engine is toast."

    Anonymous A., IL (2016 Mazda CX-5 Touring)

    "Engine threw a rod and we replaced it with a used engine of 50k miles"

    Anonymous, CA (2016 Mazda CX-5 Grand Touring 2.5-L 4 Cyl)

    Transmission Major

    Transmission rebuild or replacement, torque converter, premature clutch replacement.

    What Owners Say

    Other major transmission & clutch problem

    "Battery failure compromised the transmission. Operation."

    Anonymous, CA (2016 Mazda CX-5 Touring 2.0-L 4 Cyl)
    Transmission rebuild or replacement

    "Transmission was making louder and louder whining sound so I took to Mazda dealer. They said the car needed a new transmission."

    Anonymous, ON (2016 Mazda CX-5 Unsure)

    Exhaust

    Muffler, pipes, catalytic converter, exhaust manifold, heat shields, leaks.

    What Owners Say

    Other/unsure

    "Leaks from sunroof and trunk"

    Anonymous, TN (2016 Mazda CX-5 Touring)

    "Tire pressure sensors failed"

    Anonymous, HI (2016 Mazda CX-5 Sport 2.5-L 4 Cyl)

    Fuel System/Emissions

    Sensors (O₂, or oxygen, sensor), emission-control devices (includes EGR), fuel-injection system, fuel gauge/sender, fuel pump, problems filling up the tank.

    What Owners Say

    Fuel pump

    "While replacing the high pressure fuel pump on a car with 190,000 miles might be normal, spending almost $1800.00 on the repair at the Mazda dealer is unacceptable."

    Anonymous, VA (2016 Mazda CX-5 Touring 2.0-L 4 Cyl)

    "The pump stopped working at high output and had to be replaced."

    Anonymous, OR (2016 Mazda CX-5 Grand Touring 2.5-L 4 Cyl)

    Climate System

    AC compressor, blower (fan) motor, condenser, evaporator, heater system, automatic climate system, electrical failure, refrigerant leakage.

    What Owners Say

    Refrigerant leaks

    "Just a basic damaged pipe, got it replaced and now it's working like a charm."

    Anonymous, QC (2016 Mazda CX-5 Grand Touring 2.5-L 4 Cyl)

    Drive System

    Driveshaft or axle, CV joint, differential, transfer case, four-wheel-drive/all-wheel-drive components, driveline vibration, electrical failure, traction control, electronic stability control.

    What Owners Say

    Driveshaft or axle

    "i believe it rotten out. but live in new england with snow and ice so salt treatments on road contributed"

    Anonymous, MA (2016 Mazda CX-5 Touring 2.5-L 4 Cyl)

    Engine Minor

    Accessory belts and pulleys, engine computer, engine mounts, engine knock or ping, fuel leaks, oil leaks.

    What Owners Say

    Oil leaks

    "Minor oil leak found during service at timing chain cover. Cared for under extended warranty."

    Anonymous, IN (2016 Mazda CX-5 Grand Touring 2.0-L 4 Cyl)

    Engine Cooling

    Radiator, cooling fan, water pump, thermostat, antifreeze leaks, overheating.

    What Owners Say

    Other engine cooling problem

    "Coolant level drops slowly during long trips. There are no leaks, and an oil analysis shows evidence of coolant in the oil."

    Anonymous A., ID (2016 Mazda CX-5 Sport 2.5-L 4 Cyl)

    Transmission Minor

    Gear selector and linkage, transmission computer, transmission sensor or solenoid, clutch adjustment, rough shifting, slipping transmission, leaks.

    Engine Electrical

    Alternator, starter, hybrid battery replacement, hybrid battery related systems, regular battery, battery cables, engine harness, coil, ignition switch, electronic ignition, spark plugs and wires failure, auto stop/start.

    2016 SUVs Reliability

    This Car
    vs. Similar Cars

    Mazda vs. Other New Car Brands Reliability

    Reliability History
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    Overall Reliability Verdict

    POTENTIAL TROUBLE SPOTS
    Powertrain
    Engine Major
    Engine Minor
    Engine Cooling
    Engine Electrical
    Transmission Major
    Transmission Minor
    Drive System
    Fuel System/Emissions
    Exhaust
    Steering and Suspension
    Brakes
    Climate System
    Build Quality
    Electrical Accessories
    Body Hardware
    Paint/Trim
    Noises/Leaks
    In-car Electronics
    Reliability indicates how models have performed in the past, providing the basis for predicting how the vehicles will hold up in the year ahead. These charts provide the most comprehensive reliability information available to consumers. Based on information received from our latest subscriber survey for over 300,000 vehicles, our reliability history charts give you a rundown on how 2000 through 2024 vehicles are holding up in 20 potential trouble spots, ranging from the engine, transmission, electric motor, EV charging, and brakes to power equipment and the electrical accessories. NA indicates that we did not receive a large enough sample size to provide data for a specific year. An X indicates that the vehicle was not manufactured for a specific year.
    Recalls
    PROVIDED BY
    EXTERIOR LIGHTING
    Feb 06, 2020
    If the DRL fails, the vehicle's visibility may be reduced to other drivers on the road, increasing the risk of a crash.
    Summary:
    Mazda North American Operations (Mazda) is recalling certain 2016 CX-5 vehicles. The LED Daytime Running Lights (DRL) may fail while driving.
    What should you do:
    Mazda will notify owners, and dealers will inspect the headlights, and replace the sealing gasket or headlight assemblies, as necessary, free of charge. The recall began March 20, 2020. Owners may contact Mazda customer service at 1-800-222-5500 Option 4. Mazda's number for this recall is 4320A.
    For more information:
    Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
    NHTSA CAMPAIGN ID Number: 20V063000
    Potential Number of Units Affected: 36761
    STRUCTURE
    Sep 06, 2016
    If the lift gate falls unexpectedly, it may hit the user, increasing their risk of injury.
    Summary:
    Mazda North American Operations (Mazda) is recalling certain model year 2010-2013 Mazda3 and Mazdaspeed3 vehicles manufactured November 18, 2008, to June 8, 2013, 2012-2015 Mazda5 vehicles manufactured October 26, 2010, to June 22, 2015, 2016 CX-3 vehicles manufactured June 1, 2015, to December 26, 2015, and 2013-2016 CX-5 vehicles manufactured December 15, 2011, to December 26, 2015. On the affected vehicles, the lift gate support struts may corrode, possibly causing the struts to break and/or the lift gate to drop unexpectedly.
    What should you do:
    Mazda dealers will replace the both lift gate supports, free of charge, however parts are not currently available. The recall began April 2017. Owners may contact Mazda customer service at 1-800-222-5500. Mazda's number for this recall is 9916H.
    For more information:
    Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
    NHTSA CAMPAIGN ID Number: 16V644000
    Potential Number of Units Affected: 580455
    STEERING
    Apr 11, 2016
    If the steering knuckle separates from the strut assembly, it can cause a loss of steering control, increasing the risk of a crash.
    Summary:
    Mazda North American Operations (Mazda) is recalling certain model year 2016 CX-3 vehicles manufactured June 1, 2015, to December 2, 2015, 2013-2014 Mazda2 vehicles manufactured July 3, 2013, to August 8, 2014, 2014-2016 CX-5 vehicles manufactured January 19, 2013, to December 2, 2015, and 2013-2015 CX-9 vehicles manufactured December 6, 2012, to July 31, 2015. The lower mounting nuts and bolts that attach the front strut assembly to the steering knuckle may loosen, allowing the steering knuckle to separate.
    What should you do:
    Mazda will notify owners, and dealers will inspect the lower mounting nuts and bolts that secure the front strut assembly to the steering knuckle. If the bolts are loose, they will be replaced and then correctly tightened, free of charge. The recall is expected to begin May 20, 2016. Owners may contact Mazda customer service at 1-800-222-5500. Mazda's number for this recall is 9316D.
    For more information:
    Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
    NHTSA CAMPAIGN ID Number: 16V203000
    Potential Number of Units Affected: 578
    FUEL SYSTEM, GASOLINE
    Feb 03, 2016
    A rupture of the fuel filler pipe may result in a fuel leak, increasing the risk of a fire.
    Summary:
    Mazda North American Operations (Mazda) is recalling certain model year 2014-2016 Mazda CX-5 vehicles manufactured June 27, 2013, to February 2, 2016. The affected vehicles have a fuel filler pipe that may rupture in the event of a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 301, "Fuel System Integrity."
    What should you do:
    Mazda will notify owners, and dealers will alter the attachment between the fuel filler pipe and the left rear side of the bracket of the fuel filler pipe, free of charge. The recall began on February 25, 2016. Owners may contact Mazda customer service at 1-800-222-5500, option 6. Mazda's number for this recall is 9216B.
    For more information:
    Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
    NHTSA CAMPAIGN ID Number: 16V064000
    Potential Number of Units Affected: 268799
    VISIBILITY
    Jan 19, 2016
    If the bracket loosens or detaches from the windshield, the safety features of the Smart City Brake Support system may be disabled and therefore increase the risk of a crash.
    Summary:
    Pilkington North America, Inc. (Pilkington) is recalling certain replacement windshields, model FW04026 GTY, manufactured November 23, 2015, to December 16, 2015 for use in Mazda CX-5 vehicles that are equipped with the Smart City Brake Support system. The affected windshields have a bracket mounted on the inside to hold a laser sensor or LIDAR device for the Smart City Brake Support system. These brackets were improperly affixed with only tape instead of tape and urethane and therefore may loosen.
    What should you do:
    Pilkington will contact the wholesalers and retailers that purchased the windshields to try to identify the affected customers. The affected windshields will be replaced, free of charge. This recall began on February 15, 2016. Owners may contact Pilkington at 1-844-278-7230.
    For more information:
    Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
    NHTSA CAMPAIGN ID Number: 16E002000
    Potential Number of Units Affected: 193
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