In-car Electronics
Infotainment system (audio, GPS, phone), rear entertainment system, backup or other camera/sensors, head-up display.
What Owners Say
"The infotainment system is completely unusable: it constantly reboots and yoyos between apps/functions. This is a known issue with the touch screen that Mazda will not warranty and the parts are no longer available."
Anonymous, TX (2017 Mazda CX-5 Grand Touring 2.0-L 4 Cyl)""Infotainment" touchscreen randomly makes selections without my input. (Ghost Touch) This causes the radio to switch stations, dial phone numbers, and set/delete favorites. It will also prevent me from making changes myself. This issue has almost caused more than one accident. I have had to pull off the road to address these issues."
Anonymous, FL (2017 Mazda CX-5 Grand Touring 2.5-L 4 Cyl)"I noticed the touch screen would change channels on its own or rewind or fast forward songs by itself. Also the infotainment system restarts by itself. The issue started around February 2023. It got progressively worse and the dealer checked it in May 2024 and stated the term is called "ghosting". Replacing the touch screen is optional at a cost of $495. I opted not to change the screen and deal with the issue.i find it's only an issue in extreme temperatures (below 40 degrees or above 80 degrees)."
Anonymous A., NY (2017 Mazda CX-5 Touring 2.5-L 4 Cyl)"Screen freezes & then jumps. Other peripherals attached [phone] also are interrupted, thus 'streaming' reflects screen [or vice versa]."
Anonymous, CA (2017 Mazda CX-5 2.5-L 4 Cyl)"system would reboot every couple of minutes. purchased an after market SD card and it solved the problem would have costs hundreds and hundreds at the dealer"
Anonymous, NY (2017 Mazda CX-5 Touring 2.5-L 4 Cyl)"Electrical issues are a known issue for this year. Display screen will often not respond to touch buttons/controls."
Anonymous, VA (2017 Mazda CX-5 Grand Touring 2.0-L 4 Cyl)"The Bluetooth and radio randomly cut off and restarted. It was replaced for about $3000 and has started doing the same thing."
Anonymous, NC (2017 Mazda CX-5 2.0-L 4 Cyl)"It was very glitchy so I just took out the card from the slot. There is also a bug or virus where the channel randomly changes on the infotainment system"
Anonymous, MA (2017 Mazda CX-5 Grand Touring Unsure)"Navigation system often rebooted causing the display to stop functioning. Cost to repair was about $2000 so I removed the navigation chip which allowed other functions to work."
Anonymous A., NC (2017 Mazda CX-5 Touring 2.0-L 4 Cyl)"Built-in navigation stopped working. Cost to repair was excessive. I use GPS through Apple car play instead."
Anonymous A., CT (2017 Mazda CX-5 Grand Touring 2.5-L 4 Cyl)"At the March 2024 maintenance check the navigation chip was found to be bad can't afford $500+ to replace"
Anonymous A., (2017 Mazda CX-5 Touring)"Screen buffering majority of the time and navigation can no longer be updated. Buy the updated software per dealers recommendation"
Anonymous, (2017 Mazda CX-5 Grand Touring 2.5-L 4 Cyl)"In the past few months, the in car display automatically jumps to different screen and options."
Anonymous, IL (2017 Mazda CX-5 Grand Touring 2.5-L 4 Cyl)"The system that controls navigation, apps, music, settings periodically takes over and changes volume, brightness, music channels, etc on its own. When this happens and you try to change the controls back, it fights you. You have to correct it repeatedly. Sometimes best to just turn it off or it will yell at you Navigation will now be at this volume which is the highest setting. Its like a ghost is in the car changing your settings, but it does not affect the driving. I googled it once and it said it was a bad SD card. Idk if that true or not. I just use my Apple Car Play when this happens."
Anonymous, LA (2017 Mazda CX-5 Grand Touring Unsure)"infotainment system clicks through settings on its own. Improved by cleaning switch for infotainment system"
Anonymous, TN (2017 Mazda CX-5 Touring)"I just noticed within the last two weeks that my phone was not automatically pairing to my system. I would have to pair it manually but I noticed it was over 90 degrees when the pairing malfunctioned. I haven't had any issues when the temperature dropped under 85 degrees so far."
Anonymous A., NY (2017 Mazda CX-5 Touring 2.5-L 4 Cyl)"Radio stations randomly changed, AM, FM, Satelite"
Anonymous, CA (2017 Mazda CX-5 Grand Touring 2.0-L 4 Cyl)"Electrical issues are a known issue for this year. My radio will out of nowhere switch to other stations or not respond to touch buttons/controls."
Anonymous, VA (2017 Mazda CX-5 Grand Touring 2.0-L 4 Cyl)"Radio randomly skips stations or switches betwwen AM and FM for no reason."
Anonymous A., DE (2017 Mazda CX-5 Grand Touring 2.5-L 4 Cyl)"I sometimes have to make several tries for the voice command to. Recognize the contacts list in my phone."
Anonymous A., (2017 Mazda CX-5 Touring)
"Display jumps randomly between screens. Freezer up."
Anonymous A., DE (2017 Mazda CX-5 Grand Touring 2.5-L 4 Cyl)