Mazda CX-5

"This setup requires a physical cable connection. Apple Carplay intermittently failed to connect to iPhone 13. Sometimes it would connect for a few minutes then disconnect. Sometimes it would disconnect after working for over an hour. Turning off the engine and restarting sometimes worked but not consistently. Purchased new Apple cables but that did not resolve the intermittent connection issue. Took the car to the Mazda dealer. The tech connected her iPhone and it worked. That was not surprising since it typically worked for a few minutes with my iPhone. Her test was not valid since it didn't last long enough for the problem to occur. Purchase new iPhone 16 and it has connected consistently. However, if the cable is connected to the iPhone before starting the car, Apple Carplay may not connect. Disconnecting and reconnecting the cable usually resolves the issue."

"I connect my phone to car play and use google maps or Waze...sometimes it just quits which could be dangerous if I'm on the freeway and making decisions on lane and freeway changes."

"does not work"

"The car will not connect properly to the phone. The music will be playing then it stops playing through speakers but the phone is still playing music. I have to turn the car off to get Apple Music to play through my car speakers. Also sometimes the car toggle glitch while playing music. It the click screen buttons without me touching the pad."

""The display screen on the infotainment system now frequently freezes up and will randomly beep and then change to a different screen display without me touching anything. This now happens almost every time I turn the system on and as a result, if I am using Apply Car Play for navigation, the screen disappears and I have to reset and start the process from scratch.""

"Ghost touch screen. The infotainment system has a mind of it's own. It makes it's own phone calls. Sometimes it freezes for 10-20 seconds. Sometimes stuck on "night" so can't see the display during the day. Very hard to enter an address for the GPS system. It beeps for no reason. These are problems reported in many Mazda models that have the some system."

"The display unit goes a bit crazy. The outline box starts uncontrollably and randomly clicks different items. We had to install an expensive "repair kit" which make it obvious this is a known problem. This is the second Mazda with this exact problem"

"It's a known problem. The display just changes to something else, like navigation sound. I play SiriusXM radio and it'll just change stations with no warning. Seemingly random things like that happen occasionally, maybe every couple months."

"Sometimes at start up the screen takes 5 minutes to come on, no rhyme or reason but cant use cameras etc until it comes on"

"The screen will go blank sometimes when connecting to Apple CarPlay using the cord. Bluetooth will stop working also."

"The screen seems to reboot, not connect to apple car play, or disconnect my phone if connected. This started in December of 2024."

"The display screen would either go blank or it would just start to randomly flash screens various features. The Mazda dealership knew straight away what the problem was, and the fix cost $670."

""The day I bought it the display had problems. I repeatedly returned to the dealership because of the display going out, stuck spinning, navigation being wrong and stopping etc. I was told to remove the navigation card and to use Apple Car Play.That also would suddenly go black or not pair.It hasnt been resolved""

"Random issues with settings changing on own. Fast forwarding through music tracks. Being locked out of audio controls while processor plays "catch up" with previous selection entered into system."

"Music stations shuffle on there own."

""It will randomly start "scanning" through screens, even though no buttons or screens are touched.""

"The system has a mind of it's own. Jumps from radio station to another and navigation cannot be depended upon. The system is broken and the class action suit does not address the issue."

"Ghost touch. Frequent in the last 6 months. Problem solved when screen was replaced."

"Infotainment stem started changing functions on their own. Ghost touches."

""The buttons jam. I dont use the entertainment unit, except for one station, because the buttons dont function""

"1. The Nav system took me to incorrect/invalid address 2. The Nav system very recently glitched out after having the dealership check it. Prior, it had not failed as badly as it is now. I cannot help but question whether they had caused further damage, thus, requiring a greater outlay of repair expense"

""Display screen delaminated. As a result, it activated touch-screen features randomly when started. The display had to be replaced. The repair folks indicated this happens frequently.""

""At very slow speeds (moseying to a red light) or while stopped at a stoplight, the display screen will begin to do things on its own. It may begin to go through my iPhone's contacts, make phone calls (my Favorites seem to be the ones it calls), or it begins to go through the various menus. It prefers to go to the screen where you can select to turn off the display completely and it may do so... by itself. How in the world can a consumer figure out how to fix the display when it's set to be blank or black?????? Both issues are VERY frustrating. I was told that replacing the bad part is about $1,600 !!!!!""

"The menu/configuration menus pop up and change on their own"

"The USB connection is unable to charge a phone connected to it."

"I only bought the car in February 2025. Its a random problem and has happened 10-15 times. Sometimes I can tell that my searching on my phone (not connected to the car and not driving) is triggering the reactions. Other times, Im driving and it just randomly begins making selections, changing radio stations, zooming in or out on navigation or changing locations etc."

""I'm experiencing the well-documented Mazda ghost-touch issue. It does not happen all the time, but will interfere with my CarPlay and pause music, change navigation settings, etc. Usually, soft-resetting the infotainment system fixes it, but not always.""

"Display screen changes radio stations and other settings o its own at random"

"Randomly the radio station would beep and change by itself or move to a different category in the screen"

""once phone pairing is used, the radio and the display do not work""

"The phone pairing lags quite a bit and isnt always stable."

"Cannot pair phone to access siri. Thus cannot verbally send text messages. Cannot sync phone to play music easily."

"won't answer a call when driving. I wear hearing aids and can't pair, etc."

"I think the radio antenna needs to be looked at because I don't seem to be able to pick up many stations of AM or FM. Need dealer to look at it."

"Randomly about 1 every 20 drives the radio goes into setup menu and when you go back to the radio screen it keeps wanting to go to setup screen. This will happen until you start the car again then it goes away."

""I have satellite radio, but its a rare day when all of the channels I should be getting are actually available.""

"radio stations jump around when I sit at a traffic light."

"radio audio disappears occationally"

"Radio switches channels on its own"

"This was related to the caliper motor failure problem. It prematurely wore down my rotors and pads."

""Brakes were replaced 3 years ago, and again in April. Total mileage between the 2 was about 20,000 km. I personally drove 99% of those kilometres and I don't abuse the brakes so I'm disappointed that they required replacement again so soon.""

"Vibration when breaking lightly at high speed. Started in 2024. Replaced rotors which resolved the vibration"

"Sound system"

"Side passenger mirror adjustment failed"

"Front end suspension had to be replaced"