Mazda CX-5

"dash board has gone dark twice while driving. Problem couldn't be found"

""It freezes, changes by itself.""

"Frequently freezes and mutes audio, particularly when 2 phones are connected it is unusable"

""During this past year, at times, a message saying that Sirius XM cannot be connected (or such) comes up in print across the top of the screen and remains there. It does not go away. It blocks pertinent GPS driving directional info while it remains on screen. I have found no work-around.""

"The infotainment system had whats called had whats called ghost touching it would flip from station to station"

"often changes on its own"

"cannot update nav system"

""Touch screen is supposed to work only when stopped, but no longer works at all. Need to use console knob and buttons to control the infotainment screen. That works, but is not nearly as convenient.""

"The screen jumps around to other things than what I am using when I am not touching any knob"

""Ghosting began in the infotainment system about 50 months after delivery. It occurred intermittently, about once per week. Initially, just changing radio stations or deleting saved radio stations. While very distracting, it became more concerning over time. It began changing the volume of the guidance voice to max, which was so loud that the distraction was potentially dangerous. It was difficult to override the ghost, it would continue to turn the volume to max. Once it prevented the rear camera and cross-traffic sensor from operating. Once it changed the speedometer from MPH to KmPH. This ghosting has been a problem with Mazda touchscreens for about 5 years. Mazda blames the user for improperly cleaning the screen. I never cleaned my screen and only touched it a couple of times. The system has a screen-off feature that was added to help reduce distraction. I had the screen-off feature in use when it changed the speedometer, so that was not helpful. Mazda refused to do a warranty-type repair. I had to pay about $600 at a Mazda dealer for parts and labor to repair this month. I have not had additional problems, but I am skeptical this repair will work.""

"Infotainment system switches screens and channels without warning."

""While driving, the infotainment will change options based on what menu is displayed. It could change radio station, change volume or change other settings depending on what screen was last used.""

"The display will randomly change settings. It will switch from the navigation to the display setting and change to night mode. I had to reset it so that I could see the display."

""Display screen ghost touch, a problem that Mazda is well aware of, but takes no responsibility. I have learned that this affects millions of Mazdas, including all three in our family! As a result, rather than offering repairs to Mazda owners, Mazda has discontinued touchscreens in all of their vehicles. Ghost touch means that the screen changes radio stations on its own, makes phone calls on its own, and self-activates any and all functions that are accessed through the touchscreens. Mazda is happy to charge many hundreds to (temporarily) fix these problems, however, they take no responsibility for this widely known defect.""

"The problem started about a year ago. The issues occurred randomly. Apparently a sensor change was needed."

"Radio and display changes on its own"

""Seems to happen more frequently where the entertainment/car settings just start changing on their own. Once it starts happening I seem to have no control over the system till it changes a few things like radio stations, volume on the navigation system, station presets, display screen brightness or turns display screen off. I did notice it seems to happen more frequently when I am stopped at a traffic light. Sort of like when the light changes the system starts changing settings randomly. Crazy!! Like the system has a mind of its own.""

"Phone has never worked properly. Gave up on trying to get it fixed. I cannot answer calls."

"Radio will randomly change channels will go to controls and go to places in the infotainment system that I dont even have such as navigation. Sometimes it goes in a loop and its difficult to get it back to where I started. I have received a notice of a class action settlement. This is a known problem. I intend to check with my dealer to get it fixed. It started about a year ago and it is very random."

""Just recently started, channels randomly change and pre-sets save and disappear""

"Radio seems to have a mind of it's own. When you start up you can't do anything with the sound system for the first 2 minutes of driving. When you change channels you can get the right station and often times a different station than you wanted."

""Folding mirrors, don't always deploy or retract""

""The electronic emergency brake failed. Why can't they go back to a nice, simple mechanical emergency brake?""

"Shocks needed replacement.had no clue until they were inspected during maintenance. Sure made a difference with new shocks."

""Shocks were noticed leaking at the last inspection, about 1/2025. They will be replaced soon.""