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    Mazda CX-5

    EPA MPG: 26 mpg

    Reliability

    Overall Reliability

    We expect the 2025 CX-5 will be more reliable than the average new car. This prediction is based on data from 2022, 2023 and 2024 models.

    Most Common Trouble Spots
    Common Trouble Spot
    Common Trouble Spot

    Owner Reported Trouble Spots

    The Reliability score is based on our latest subscriber survey of 2020 Mazda CX-5 owners. The owner comments describe problems respondents experienced with this vehicle.

    In-car Electronics

    Infotainment system (audio, GPS, phone), rear entertainment system, backup or other camera/sensors, head-up display.

    What Owners Say

    Apple CarPlay

    "Sometimes it just didn't work. Even stopping the car and turning it completely off didn't reset the radio. I think it was ultimately fixed by a software update by the dealer."

    Anonymous A., CA (2020 Mazda CX-5 Signature 2.5-L 4 Cyl turbo)
    External music device interface (e.g., smart phone, MP3 player)

    "The infotainment system is completely non-intuitive, often taking several steps to do something like turn the channel on the radio. Connecting the phone to the system through CarPlay is cumbersome and sometimes doesnt work at all. The infotainment system is actually a driving hazard."

    Anonymous A., WA (2020 Mazda CX-5 Grand Touring 2.5-L 4 Cyl)
    Heads-up display

    "The system (with other without a phone connected) sends "ghost inputs". The display will periodically make selections. This has resulted in calls to people I didn't make (including a conference call between a doctor and my boss). It's constantly changing mapping software (settings and destinations have both been unselected or changed). And the "recurring behavior" is to eventually move to the settings screen and turn the brightness to zero so the screen is impossible to see. It started about 18 months after I bought the car. It's a known issue and a dealership claims to have replaced the system, but it never stopped and now I can't get it fixed without a major expense (over $1k). It's a massive distraction and have visual issues so the dash screen is critical for navigation (I can't always read street names on signs). Mechanically, the car is wonderful. But this issue is a constant reminder that a dealership only pretended to fix the issue and now I'm screwed."

    Anonymous A., CO (2020 Mazda CX-5 Sport)
    Other in-car electronics problem

    "There is a known issue with Mazdas where the touchscreen will cause random inputs when driving. This can switch the menu screen, change music (pause, skip track, change input), etc."

    Anonymous A., TX (2020 Mazda CX-5 Touring 2.5-L 4 Cyl)

    "One month after the 3-year warranty ended, the in-vehicle screen, which operates many functions, developed a condition where functions jump around without input from the driver. A Mazda dealer told me it is known as "ghost touch," a problem well known to Mazda. Mazda has required that I have the dealership confirm the problem. The service advisor took a 15-minute ride with me and the problem did not recur. I have video recorded the problem. Despite that, Mazda has not accepted it. They require a dealership evaluation, which the dealer wants to charge about $250 for! So the problem has not been corrected. My daughter has the same vehicle, a 2020 CX-5, and she is now experiencing the same issue. I also have the same defect in my 2018 Mazda MX-5 Miata!"

    Anonymous A., CA (2020 Mazda CX-5 Grand Touring 2.5-L 4 Cyl)

    "The entertainment system will randomly change display, often. It's as if a ghost is pushing buttons. I do not want to take it back to Mazda because the car is no longer in warranty and I don't want to deal with the headache."

    Anonymous, FL (2020 Mazda CX-5 Touring 2.5-L 4 Cyl)

    "Multifunction /navigation touch screen "ghost touches" itself, and will scroll from screen to screen in no particular order. It is a well documented pattern failure in this car model."

    Anonymous A., FL (2020 Mazda CX-5 Touring 2.5-L 4 Cyl)
    Phone pairing (e.g., Bluetooth)

    "I am unable to receive a phone call hands free, it does not connect."

    Anonymous, MA (2020 Mazda CX-5 Grand Touring 2.5-L 4 Cyl)

    Exhaust

    Muffler, pipes, catalytic converter, exhaust manifold, heat shields, leaks.

    What Owners Say

    Other/unsure

    "Outside rear view mirrors Do not Position properly When I attempt to adjust them (Electric motor controlled); This is a safety hazard since I cannot see approaching cars through the outside rearview mirrors when they are not in the appropriate position also, the outside rearview mirrors do not retract when the engine is shut off as they should"

    Anonymous A., LA (2020 Mazda CX-5 Signature 2.5-L 4 Cyl turbo)

    "Battery draw would eventually drain battery. New battery was installed. No further problems but I do use battery maintainer if not using vehicle for long periods."

    Anonymous, ON (2020 Mazda CX-5 Grand Touring 2.5-L 4 Cyl turbo)

    "The gas gauge does measure the fuel level properly"

    Anonymous A., TX (2020 Mazda CX-5 Grand Touring 2.5-L 4 Cyl turbo)

    "Retrating outside mirrirs sometimes stick"

    Anonymous A., GA (2020 Mazda CX-5 Signature 2.5-L 4 Cyl turbo)

    "Battery needed a new one"

    Anonymous, AB (2020 Mazda CX-5 2.5-L 4 Cyl turbo)

    Brakes

    Premature pad/rotor wear, pulsation or vibration, antilock system, parking brake, master cylinder, calipers, squeaking, brake failure, regenerative braking.

    What Owners Say

    Antilock braking system (ABS)

    "The warning light just came on, I have to get it into the dealership for repair."

    Anonymous, WI (2020 Mazda CX-5 Touring 2.5-L 4 Cyl)
    Premature brake wear

    "The rotors were very rusted after 18000 km. This caused extreme wear on the pads."

    Anonymous A., QC (2020 Mazda CX-5 Touring 2.5-L 4 Cyl)

    "One brake got stuck causing premature wear needing replacement. Problem found during routine maintenance. Mechanic stated he thought it was because of insufficient lubrication."

    Anonymous, MA (2020 Mazda CX-5 Grand Touring 2.5-L 4 Cyl turbo)
    Rotors

    "rotors on rear wheels needed to be replaced because of rust"

    Anonymous A., QC (2020 Mazda CX-5 Touring 2.5-L 4 Cyl)

    "Rotor corrosion required replacement of rotors"

    Anonymous, NY (2020 Mazda CX-5 Signature 2.5-L 4 Cyl turbo)

    Engine Minor

    Accessory belts and pulleys, engine computer, engine mounts, engine knock or ping, fuel leaks, oil leaks.

    What Owners Say

    Oil leaks

    "Slight oil leak"

    Anonymous, CA (2020 Mazda CX-5 Grand Touring 2.5-L 4 Cyl)

    "while having my vehicle serviced for routine maintenance they discovered that the oil pan gasket was leaking at no charge to me"

    Anonymous A., RI (2020 Mazda CX-5 Grand Touring 2.5-L 4 Cyl)
    Other minor engine problem

    "Low oil indicator. Both times was after service at dealer but before next service due. Indicator was correct as oil was low. Did not happen when oil change was done at local garage (twice). After second occurrence, dealer has me come back every 1,000 miles to check and so far oil level is fine"

    Anonymous, PA (2020 Mazda CX-5 Touring 2.5-L 4 Cyl)

    Electrical Accessories

    Cruise control, clock, warning lights, body control module, keyless entry, wiper motor or washer, tire pressure monitor, interior or exterior lights, horn, gauges, 12V power plug, USB ports, alarm or security system, remote engine start, heated or cooled seats, heated steering wheel, headlights, automatic headlights, automatic wipers, wireless charging pad.

    What Owners Say

    12V battery

    "After leaving the car parked for 4 hours the battery was completely dead. Dealer could not identify what was draining the battery. I search online and found many people complaining about the battery going dead. Then found a recall for a rear door module that would drain the battery. After going to Mazda corporate they finally acknowledged the module might have contributed to the battery going dead. I live in the Pacific Northwest, often going into the mountains. It is dangerous having a car with a battery that may go dead at any minute. Im done with Mazda."

    Anonymous A., WA (2020 Mazda CX-5 Grand Touring 2.5-L 4 Cyl)
    Keyless entry

    "Only happened once. I may have left the engine running (I don't recall), but when I came back to my car it was running, the doors were locked, and keyless entry was not working. Someone had to come out and get me into the car. Once I was inside, I was able to turn off the engine, restart it, and everything was fine. Annoying, and could have been worse, but it was a slow day and only happened once."

    Anonymous A., CO (2020 Mazda CX-5 Sport)

    "The doors locked while the fob was in the car. It only happened once in early 2024, and it has not happened again. Mazda service resolved the issue."

    Anonymous, NY (2020 Mazda CX-5 Signature 2.5-L 4 Cyl)

    Steering And Suspension

    Shocks or struts, ball joints, tie rods, wheel bearings, alignment, steering linkage (includes rack and pinion), power steering (pumps and hoses, leaks), wheel balance, springs or torsion bars, bushings, electronic or air suspension.

    What Owners Say

    Shocks or struts

    "Tires were rotated by dealer every 5,000 - 8,000 miles. I noticed vibration at about 20,000 miles. Dealer diagnosed cupped rear tires and said it was a known issue with the CX5. I called Mazda and they denied this. Dealer could not explain why only back tires were cupped if they had been rotating them at the service intervals. I suspected the struts, but the dealer said everything else passed inspection and there were no other issues. The dealer became difficult to both me and the Mazda rep, so I took the car to an independent garage. They found that the rear struts were leaking and failed, and were the likely cause of the tire failure. I replaced the struts at my cost so that I wouldnt have to go back to the dealer, and had to purchase new tires. All was at my expense. I dont fault the car, I blame this all on the local Mazda dealer."

    Anonymous A., IA (2020 Mazda CX-5 Signature 2.5-L 4 Cyl)

    "Struts were leaking while car was still under warranty. Mazda refused to replace them until the leaking got worse."

    Anonymous, WI (2020 Mazda CX-5 Touring 2.5-L 4 Cyl)
    Tire wear is uneven

    "This is related to the strut issue I already comment on."

    Anonymous A., IA (2020 Mazda CX-5 Signature 2.5-L 4 Cyl)

    Transmission Major

    Transmission rebuild or replacement, torque converter, premature clutch replacement.

    What Owners Say

    Transmission rebuild or replacement

    "The transmission failed and needed to be completely replaced. Completed under warranty."

    Anonymous A., CA (2020 Mazda CX-5 Grand Touring 2.5-L 4 Cyl)

    "There was a squeeking sound when the transmission shifted between 3rd and 4th gear. There was a service bulletin that came out about this about 6 months after I first reported it."

    Anonymous, MD (2020 Mazda CX-5 Sport 2.5-L 4 Cyl)

    Noises And Leaks

    Squeaks, rattles, wind noises, seals and/or weather stripping, air and water leaks.

    What Owners Say

    Other noises & leaks problem

    "Oil leak and rattle noise connected to heat shied"

    Anonymous, CA (2020 Mazda CX-5 Grand Touring 2.5-L 4 Cyl)
    Squeaks or rattles

    "The interior rattle started about 6 months ago. Its pretty constant and it has not been resolved."

    Anonymous, MA (2020 Mazda CX-5 Grand Touring 2.5-L 4 Cyl)

    Climate System

    AC compressor, blower (fan) motor, condenser, evaporator, heater system, automatic climate system, electrical failure, refrigerant leakage.

    What Owners Say

    Controls not available on infotainment screen

    "More accurately, the controls are not available because the system seems to decide itself what it wants to do (change stations, switch to navigation display, etc.)"

    Anonymous, MN (2020 Mazda CX-5 2.5-L 4 Cyl)
    Heater system

    "When I received the car, the heater/blower did not work. Seats heated fine, but car did not get heated air. The problem was constant. The problem was professionally repaired."

    Anonymous, MN (2020 Mazda CX-5 2.5-L 4 Cyl)

    Drive System

    Driveshaft or axle, CV joint, differential, transfer case, four-wheel-drive/all-wheel-drive components, driveline vibration, electrical failure, traction control, electronic stability control.

    What Owners Say

    Differential

    "There was a growing leak on the garage floor underneath the rear portion of the vehicle, and I inspected that unusual leak area and found wetness around the differential gear. It was still under warranty at 45,000 miles, and we took it to the dealership to be repaired. The part took three months to be delivered before the repairs could be completed, and my wife had to drive a dealer loaner car for the duration of the wait. The repair was finally completed and their have been no problems since."

    Anonymous A., GA (2020 Mazda CX-5 Signature 2.5-L 4 Cyl turbo)

    Body Hardware

    Windows, locks and latches, doors or sliding doors, tailgate, trunk or hatch, mirrors, seat controls (power or manual), seat belts, sunroof, convertible top, glass defect.

    Transmission Minor

    Gear selector and linkage, transmission computer, transmission sensor or solenoid, clutch adjustment, rough shifting, slipping transmission, leaks.

    Engine Electrical

    Alternator, starter, hybrid battery replacement, hybrid battery related systems, regular battery, battery cables, engine harness, coil, ignition switch, electronic ignition, spark plugs and wires failure, auto stop/start.

    Paint And Trim

    Paint (fading, chalking, peeling, or cracking), loose interior or exterior trim or moldings, rust.

    Engine Cooling

    Radiator, cooling fan, water pump, thermostat, antifreeze leaks, overheating.

    Fuel System/Emissions

    Sensors (O₂, or oxygen, sensor), emission-control devices (includes EGR), fuel-injection system, fuel gauge/sender, fuel pump, problems filling up the tank.

    Engine Major

    Engine rebuild or replacement, cylinder head, head gasket, turbocharger or supercharger, timing chain or belt.

    2020 SUVs Reliability

    This Car
    vs. Similar Cars

    Mazda vs. Other New Car Brands Reliability

    Reliability History
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    Overall Reliability Verdict

    POTENTIAL TROUBLE SPOTS
    Powertrain
    Engine Major
    Engine Minor
    Engine Cooling
    Engine Electrical
    Transmission Major
    Transmission Minor
    Drive System
    Fuel System/Emissions
    Exhaust
    Steering and Suspension
    Brakes
    Climate System
    Build Quality
    Electrical Accessories
    Body Hardware
    Paint/Trim
    Noises/Leaks
    In-car Electronics
    Reliability indicates how models have performed in the past, providing the basis for predicting how the vehicles will hold up in the year ahead. These charts provide the most comprehensive reliability information available to consumers. Based on information received from our latest subscriber survey for over 300,000 vehicles, our reliability history charts give you a rundown on how 2000 through 2024 vehicles are holding up in 20 potential trouble spots, ranging from the engine, transmission, electric motor, EV charging, and brakes to power equipment and the electrical accessories. NA indicates that we did not receive a large enough sample size to provide data for a specific year. An X indicates that the vehicle was not manufactured for a specific year.
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