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    Mazda CX-5

    EPA MPG: 26 mpg

    Reliability

    Overall Reliability

    We expect the 2025 CX-5 will be more reliable than the average new car. This prediction is based on data from 2022, 2023 and 2024 models.

    Most Common Trouble Spots
    Common Trouble Spot
    Common Trouble Spot

    Owner Reported Trouble Spots

    The Reliability score is based on our latest subscriber survey of 2021 Mazda CX-5 owners. The owner comments describe problems respondents experienced with this vehicle.

    In-car Electronics

    Infotainment system (audio, GPS, phone), rear entertainment system, backup or other camera/sensors, head-up display.

    What Owners Say

    Display screen freezes up

    "Ongoing issues with infotainment system. Need to have the system updated every time i go in for routine maintenance. It works for a few months than issues comes back"

    Anonymous, NS (2021 Mazda CX-5 Signature 2.5-L 4 Cyl turbo)
    Display screen goes blank

    "Explained this before...infotainment systems locks up."

    Anonymous, NS (2021 Mazda CX-5 Signature 2.5-L 4 Cyl turbo)

    "Only once it happened. Researched online how to resolve it and it worked."

    Anonymous A., GA (2021 Mazda CX-5 Signature 2.5-L 4 Cyl turbo)

    "All issues are related. Backup camera at times wou ld go black. Then recently, ALL functions related the infotanment display were unavailable EXCEPT for the backup camera. No radio, phone, etc worked. System abruptly rebooted but with factory defaults INCLUDING settings for safety systems. This happened on the highway and was quite jarring, especially when the safety systems no longer responded as expected."

    Anonymous A., CA (2021 Mazda CX-5 Signature 2.5-L 4 Cyl turbo)
    In-dash navigation system (GPS)

    "The built-in navigation system often failed on trips longer than 45 minutes."

    Anonymous, BC (2021 Mazda CX-5 Grand Touring 2.5-L 4 Cyl)
    Phone pairing (e.g., Bluetooth)

    "Had to purchase an external Bluetooth dongle to get the phone to pair"

    Anonymous A., NC (2021 Mazda CX-5 Signature 2.5-L 4 Cyl turbo)
    Radio

    "The chip for the radio did not work when I picked up the car. It took a few weeks for the new chip to arrive and to be installed by the dealer. They did not charge me for the fix, though."

    Anonymous A., IL (2021 Mazda CX-5 Touring 2.5-L 4 Cyl turbo)

    Engine Major

    Engine rebuild or replacement, cylinder head, head gasket, turbocharger or supercharger, timing chain or belt.

    What Owners Say

    Head gasket

    "Manufacturing defect causing valve seals to leak and burn oil. Fixed for no charge."

    Anonymous, FL (2021 Mazda CX-5 Grand Touring 2.5-L 4 Cyl turbo)
    Other major engine problem

    "Oil level indicator light alerted me to low oil level, supplemented with oil purchased at Auto Zone. Took to Mazda service center, unable to diagnose reason for excess oil loss. Visibly observed blue smoke from exhaust on startup. Mazda service says there is an engine advisory that the turbo engine of this model year is consuming more oil than expected. Mazda service rebuilt engine with head gaskets replaced. Have not driven the vehicle enough to know that the rebuild has solved the problem. I do not observe blue smoke from exhaust now, but continuing to monitor."

    Anonymous A., TX (2021 Mazda CX-5 Signature 2.5-L 4 Cyl turbo)

    "The vehicle used more than a quart of oil between oil changes - which had only been driven about 2000 miles."

    Anonymous A., GA (2021 Mazda CX-5 Grand Touring 2.5-L 4 Cyl turbo)

    "Factory replace valve stem gaskets. Kept at dealer for a week. Supplied new car loaner."

    Anonymous A., NC (2021 Mazda CX-5 Grand Touring 2.5-L 4 Cyl turbo)

    Brakes

    Premature pad/rotor wear, pulsation or vibration, antilock system, parking brake, master cylinder, calipers, squeaking, brake failure, regenerative braking.

    What Owners Say

    Premature brake wear

    "Had to replace rotors and pads @1500 miles"

    Anonymous A., (2021 Mazda CX-5 Touring 2.5-L 4 Cyl)

    "Rotors warped all around at about 13000 miles"

    Anonymous, NY (2021 Mazda CX-5 Touring 2.5-L 4 Cyl)
    Rotors

    "Yes rotors warped at around 13000 miles"

    Anonymous, NY (2021 Mazda CX-5 Touring 2.5-L 4 Cyl)

    "Had to replace pads and rotors at 15000 miles noticed problem around 14000 miles"

    Anonymous A., (2021 Mazda CX-5 Touring 2.5-L 4 Cyl)

    Noises And Leaks

    Squeaks, rattles, wind noises, seals and/or weather stripping, air and water leaks.

    What Owners Say

    Squeaks or rattles

    "The knock has occured shortly after purchase. I was told it was a brake shim but Garden City Mazda denied it"

    Anonymous A., NY (2021 Mazda CX-5 Signature 2.5-L 4 Cyl turbo)

    "There is a knock which occurs when you go up a driveway and step on brakes"

    Anonymous A., NY (2021 Mazda CX-5 Signature 2.5-L 4 Cyl turbo)

    "knocking noise in rear passenger side"

    Anonymous, ON (2021 Mazda CX-5 Grand Touring 2.5-L 4 Cyl turbo)

    Exhaust

    Muffler, pipes, catalytic converter, exhaust manifold, heat shields, leaks.

    What Owners Say

    Other/unsure

    "Excessive oil consumption fixed under warranty"

    Anonymous, CA (2021 Mazda CX-5 Touring 2.5-L 4 Cyl)

    "In wintertime the engine temperature rarely goes beyond 75 degrees C while driving in build up area, no matter how long it is driven. It takes 25 KM of highway driving for the temp to reach normal ( which is normal) but when entering build up areas the temperature drops back to 75 degrees and will stay there all day. Dealer says it's normal. The ride is not as cushy as you tell me."

    Anonymous, (2021 Mazda CX-5 Signature 2.5-L 4 Cyl)

    "Defective valve stem seals causing excessive oil consumption.Resulting in Class Action Lawsuit."

    Anonymous A., FL (2021 Mazda CX-5 Signature 2.5-L 4 Cyl)

    Transmission Major

    Transmission rebuild or replacement, torque converter, premature clutch replacement.

    What Owners Say

    Other major transmission & clutch problem

    "I found out the CX-5 has a closed, non-serviceable transmission where the fluid can't be flushed, changed, etc. The CX-5 transmissions tend to fail about 90,000 miles. The replacement parts are currently on backlog until December so this must be a very common problem with the CX-5. The transmission replacement is NOT covered by their standard warranty. The current transmission replacement cost is about $8,000 at the dealer. I believe this is a transmission design defect since most CX-5 owners will have to replace their transmissions, at significant cost and time required, since everyone I know drives their cars more than 90,000 miles. Or at least wants to, if they don't have a major repair bill facing them. It's outrageous to pay $40,000+ for a car and then have to pay another $8,000+ within five or ten years of owning it. A friend of mine, who also owns a CX-5 but with 90,000 miles on it, told me about this problem and confirmed it with other owners and the service department at the dealership."

    Anonymous A., IL (2021 Mazda CX-5 Touring 2.5-L 4 Cyl turbo)
    Transmission rebuild or replacement

    "When starting from a stop, and climbing a small hill in first gear, when at the top and taking my foot off the gas, the engine RPM would significantly increase to the degree we were concerned it would damage the engine. We had to brake and come to a complete stop to reduce the RPM to expected levels. The same thing would happen occasionally on flat 25 MPH streets, when accelerating from a near stop. Mazda replaced the transmission and the problem happened when we drove it home. They took the car back, gave us a loaner and as of 5/28/2024 they have not solved the problem."

    Anonymous, NC (2021 Mazda CX-5 Signature 2.5-L 4 Cyl turbo)

    Body Hardware

    Windows, locks and latches, doors or sliding doors, tailgate, trunk or hatch, mirrors, seat controls (power or manual), seat belts, sunroof, convertible top, glass defect.

    What Owners Say

    Glass defects

    "The windshield chips easily and do to poor aerodynamics any debris kicked up from the road in front of the car will damage the windshield. I have replaced 4 windshields already and the current one is damaged"

    Anonymous, MA (2021 Mazda CX-5 Grand Touring 2.5-L 4 Cyl)
    Other body problem

    "Since this car was bought new, going through most car washes causes the front right piece of the car to get pulled off to the point that its hanging away from the car. We can pound it back in. Brought it to the dealer and it would have cost too much to replace that piece (over $500) so now I found one car wash in town that does not pull this piece off through its standard car wash process. Also, the plastic panel on the drivers side of the middle console popped out somehow too (it was not banged against or had any impact against it). Again, this can be popped back in, but the fact that this happened in the first two years of owning this car is ridiculous. I owned a ford focus for years, which was a much cheaper car but seemed to be much more sturdy and durable). The Cx-5 looks beautiful but seems to be cheaply made."

    Anonymous, NM (2021 Mazda CX-5 Grand Touring)

    Climate System

    AC compressor, blower (fan) motor, condenser, evaporator, heater system, automatic climate system, electrical failure, refrigerant leakage.

    What Owners Say

    Blower (fan) motor

    "The problem began around 40000 miles with the lower fan speeds becoming inoperative. The dealer replaced the motor. It took a week for the part to come in and cost around $800."

    Anonymous, VA (2021 Mazda CX-5 Grand Touring 2.5-L 4 Cyl)
    Evaporator

    "evap temp sensor shorted"

    Anonymous, FL (2021 Mazda CX-5 Sport 2.5-L 4 Cyl)

    Paint And Trim

    Paint (fading, chalking, peeling, or cracking), loose interior or exterior trim or moldings, rust.

    What Owners Say

    Paint (fading, chalking, cracking, or peeling)

    "little paint chips come off, mainly on the front end."

    Anonymous, FL (2021 Mazda CX-5 Grand Touring 2.5-L 4 Cyl turbo)

    "Paint chips and scratches very easily. The aerodynamics are poor so rocks hit the windshield and body when driving"

    Anonymous, MA (2021 Mazda CX-5 Grand Touring 2.5-L 4 Cyl)

    Engine Cooling

    Radiator, cooling fan, water pump, thermostat, antifreeze leaks, overheating.

    What Owners Say

    Other engine cooling problem

    "Coolant control valve was stuck in the open position engine never fully reached operating temperature. The fault was originally reported in the app. When the dealership scanned, they found no Fault codes. It was a hassle as they did not want to do the warranty work. Took like a month to work through all the problem resolution and get it done under warranty. Now runs good again."

    Anonymous, NJ (2021 Mazda CX-5 Touring 2.5-L 4 Cyl)
    Thermostat

    "It started after a Mazda dealership oil change . They for got to put oil cap on engine back on drive and hour before realizing After that the thermostat went bad But dealer said oil issue had nothing to do with it Repaired under warranty"

    Anonymous A., NJ (2021 Mazda CX-5 Grand Touring 2.5-L 4 Cyl)

    Drive System

    Driveshaft or axle, CV joint, differential, transfer case, four-wheel-drive/all-wheel-drive components, driveline vibration, electrical failure, traction control, electronic stability control.

    What Owners Say

    Differential

    "Brand new CPO purchase had a rear differential leak and a very subtle hum/whine noise from the rear within first week of ownership. A new rear differential was installed by Mazda and converted 100% under warranty."

    Anonymous, MA (2021 Mazda CX-5 Grand Touring 2.5-L 4 Cyl)

    Electrical Accessories

    Cruise control, clock, warning lights, body control module, keyless entry, wiper motor or washer, tire pressure monitor, interior or exterior lights, horn, gauges, 12V power plug, USB ports, alarm or security system, remote engine start, heated or cooled seats, heated steering wheel, headlights, automatic headlights, automatic wipers, wireless charging pad.

    What Owners Say

    Other electrical system problem

    "Dealer tells me battery keeps failing because I don't drive the car enough. There is a lot of battery-draining tech in this model and the battery drains to zero if the car isn't driven frequently. The car should have a stronger battery. This is NOT an appropriate car for retired seniors."

    Anonymous A., ON (2021 Mazda CX-5 Grand Touring 2.5-L 4 Cyl)

    Engine Minor

    Accessory belts and pulleys, engine computer, engine mounts, engine knock or ping, fuel leaks, oil leaks.

    What Owners Say

    Other minor engine problem

    "Just once didnt effect operation Engine light came on deal found code for bad thermostat"

    Anonymous A., NJ (2021 Mazda CX-5 Grand Touring 2.5-L 4 Cyl)

    Engine Electrical

    Alternator, starter, hybrid battery replacement, hybrid battery related systems, regular battery, battery cables, engine harness, coil, ignition switch, electronic ignition, spark plugs and wires failure, auto stop/start.

    Transmission Minor

    Gear selector and linkage, transmission computer, transmission sensor or solenoid, clutch adjustment, rough shifting, slipping transmission, leaks.

    Steering And Suspension

    Shocks or struts, ball joints, tie rods, wheel bearings, alignment, steering linkage (includes rack and pinion), power steering (pumps and hoses, leaks), wheel balance, springs or torsion bars, bushings, electronic or air suspension.

    Fuel System/Emissions

    Sensors (O₂, or oxygen, sensor), emission-control devices (includes EGR), fuel-injection system, fuel gauge/sender, fuel pump, problems filling up the tank.

    2021 SUVs Reliability

    This Car
    vs. Similar Cars

    Mazda vs. Other New Car Brands Reliability

    Reliability History
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    Overall Reliability Verdict

    POTENTIAL TROUBLE SPOTS
    Powertrain
    Engine Major
    Engine Minor
    Engine Cooling
    Engine Electrical
    Transmission Major
    Transmission Minor
    Drive System
    Fuel System/Emissions
    Exhaust
    Steering and Suspension
    Brakes
    Climate System
    Build Quality
    Electrical Accessories
    Body Hardware
    Paint/Trim
    Noises/Leaks
    In-car Electronics
    Reliability indicates how models have performed in the past, providing the basis for predicting how the vehicles will hold up in the year ahead. These charts provide the most comprehensive reliability information available to consumers. Based on information received from our latest subscriber survey for over 300,000 vehicles, our reliability history charts give you a rundown on how 2000 through 2024 vehicles are holding up in 20 potential trouble spots, ranging from the engine, transmission, electric motor, EV charging, and brakes to power equipment and the electrical accessories. NA indicates that we did not receive a large enough sample size to provide data for a specific year. An X indicates that the vehicle was not manufactured for a specific year.
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