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    Mazda CX-9

    EPA MPG: 23 mpg

    RECALL ALERT:
    There is 1 recall on this vehicle. Learn More.

    Reliability

    Overall Reliability

    The 2021 CX-9 is less reliable than other cars from the same model year.

    The 2021 Mazda CX-9 has been recalled 1 time by NHTSA. View Recalls
    Most Common Trouble Spots
    Common Trouble Spot
    Common Trouble Spot

    Owner Reported Trouble Spots

    The Reliability score is based on our latest subscriber survey of 2021 Mazda CX-9 owners. The owner comments describe problems respondents experienced with this vehicle.

    In-car Electronics

    Infotainment system (audio, GPS, phone), rear entertainment system, backup or other camera/sensors, head-up display.

    What Owners Say

    Apple CarPlay

    ""When connecting the phone, a majority of the time the apply play does not connect. Eventually we get it to connect.""

    Anonymous, NJ (2021 Mazda CX-9 Grand Touring 2.5-L 4 Cyl turbo)
    Display screen freezes up

    ""Rarely, but occasionally, the screen will get stuck in certain states. The system will also occasionally reboot randomaly. Have not been able to reproduce for Mazda service.""

    Anonymous, GA (2021 Mazda CX-9 Grand Touring 2.5-L 4 Cyl turbo)
    Other in-car electronics problem

    "Button was sticking for the 2nd row climate control panel. The whole module was replaced under warranty repair."

    Anonymous, TN (2021 Mazda CX-9 Grand Touring 2.5-L 4 Cyl turbo)

    Engine Major

    Engine rebuild or replacement, cylinder head, head gasket, turbocharger or supercharger, timing chain or belt.

    What Owners Say

    Cylinder head

    ""The car used a lot of oil, there were a recall from Mazda and the problem was fixed""

    Anonymous, FL (2021 Mazda CX-9 Touring 2.5-L 4 Cyl turbo)
    Engine rebuild or replacement

    "Catastrophic engine failure, resulting in the engine needing replaced."

    Anonymous, SC (2021 Mazda CX-9 Grand Touring 2.5-L 4 Cyl turbo)
    Other major engine problem

    "Leaking exhaust valves caused slow lose of oil. There was a service bulletin but no recall as far as I know.Dealer replaced valves and no problems since."

    Anonymous, FL (2021 Mazda CX-9 Grand Touring 2.5-L 4 Cyl turbo)

    Engine Minor

    Accessory belts and pulleys, engine computer, engine mounts, engine knock or ping, fuel leaks, oil leaks.

    What Owners Say

    Fuel leaks

    "Plastic part on top of gas tank cracked and leaked fuel."

    Anonymous A., VA (2021 Mazda CX-9 Touring 2.5-L 4 Cyl turbo)
    Oil leaks

    "Drove the car to Florida from Buffalo and the oil warning light came on. Took it for an oil change ata dealer and they told me after the service that there was a known issue with the oil system that the dealer would fix for free."

    Anonymous, NY (2021 Mazda CX-9 Touring 2.5-L 4 Cyl turbo)

    Climate System

    AC compressor, blower (fan) motor, condenser, evaporator, heater system, automatic climate system, electrical failure, refrigerant leakage.

    What Owners Say

    A/C compressor

    "it failed secondary to coil failing"

    Anonymous, WA (2021 Mazda CX-9 Signature 2.5-L 4 Cyl turbo)

    Electrical Accessories

    Cruise control, clock, warning lights, body control module, keyless entry, wiper motor or washer, tire pressure monitor, interior or exterior lights, horn, gauges, 12V power plug, USB ports, alarm or security system, remote engine start, heated or cooled seats, heated steering wheel, headlights, automatic headlights, automatic wipers, wireless charging pad.

    What Owners Say

    Body control module

    "This problem rendered the car absolutely useless. Cost 1200 to fix!"

    Anonymous, FL (2021 Mazda CX-9 Grand Touring 2.5-L 4 Cyl turbo)

    Paint/Trim

    Paint (fading, chalking, peeling, or cracking), loose interior or exterior trim or moldings, rust.

    What Owners Say

    Loose exterior trim or moldings

    "12 to 16 months from purchase passenger side bumper pops out from fender. It has been adjusted at dealership but it popped out again a few months later."

    Anonymous A., (2021 Mazda CX-9 Carbon Edition 2.5-L 4 Cyl turbo)

    Engine Cooling

    Radiator, cooling fan, water pump, thermostat, antifreeze leaks, overheating.

    What Owners Say

    Overheating

    "This was part of the engine failure."

    Anonymous, SC (2021 Mazda CX-9 Grand Touring 2.5-L 4 Cyl turbo)

    Fuel System/Emissions

    Sensors (O₂, or oxygen, sensor), emission-control devices (includes EGR), fuel-injection system, fuel gauge/sender, fuel pump, problems filling up the tank.

    Drive System

    Driveshaft or axle, CV joint, differential, transfer case, four-wheel-drive/all-wheel-drive components, driveline vibration, electrical failure, traction control, electronic stability control.

    Suspension/Steering

    Shocks or struts, ball joints, tie rods, wheel bearings, alignment, steering linkage (includes rack and pinion), power steering (pumps and hoses, leaks), wheel balance, springs or torsion bars, bushings, electronic or air suspension.

    Transmission Major

    Transmission rebuild or replacement, torque converter, premature clutch replacement.

    Transmission Minor

    Gear selector and linkage, transmission computer, transmission sensor or solenoid, clutch adjustment, rough shifting, slipping transmission, leaks.

    Noises/Leaks

    Squeaks, rattles, wind noises, seals and/or weather stripping, air and water leaks.

    Exhaust

    Muffler, pipes, catalytic converter, exhaust manifold, heat shields, leaks.

    Body Hardware

    Windows, locks and latches, doors or sliding doors, tailgate, trunk or hatch, mirrors, seat controls (power or manual), seat belts, sunroof, convertible top, glass defect.

    Brakes

    Premature pad/rotor wear, pulsation or vibration, antilock system, parking brake, master cylinder, calipers, squeaking, brake failure, regenerative braking.

    Engine Electrical

    Alternator, starter, hybrid battery replacement, hybrid battery related systems, regular battery, battery cables, engine harness, coil, ignition switch, electronic ignition, spark plugs and wires failure, auto stop/start.

    2021 SUVs Reliability

    This Car
    vs. Similar Cars

    Mazda vs. Other New Car Brands Reliability

    Reliability History
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    Overall Reliability Verdict
    NA
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    NA

    NA

    POTENTIAL TROUBLE SPOTS
    Powertrain
    NA
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    Engine Major
    NA
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    Engine Minor
    NA
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    Engine Cooling
    NA
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    Engine Electrical
    NA
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    Transmission Major
    NA
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    Transmission Minor
    NA
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    Drive System
    NA
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    NA
    NA
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    NA
    Fuel System/Emissions
    NA
    NA
    NA
    NA
    NA
    NA
    NA
    NA
    NA
    NA
    NA
    Exhaust
    NA
    NA
    NA
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    NA
    NA
    NA
    NA
    NA
    NA
    Suspension/Steering
    NA
    NA
    NA
    NA
    NA
    NA
    NA
    NA
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    NA
    NA
    Brakes
    NA
    NA
    NA
    NA
    NA
    NA
    NA
    NA
    NA
    NA
    NA
    Climate System
    NA
    NA
    NA
    NA
    NA
    NA
    NA
    NA
    NA
    NA
    NA
    Build Quality
    NA
    NA
    NA
    NA
    NA
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    NA
    NA
    NA
    Electrical Accessories
    NA
    NA
    NA
    NA
    NA
    NA
    NA
    NA
    NA
    NA
    NA
    Body Hardware
    NA
    NA
    NA
    NA
    NA
    NA
    NA
    NA
    NA
    NA
    NA
    Paint/Trim
    NA
    NA
    NA
    NA
    NA
    NA
    NA
    NA
    NA
    NA
    NA
    Noises/Leaks
    NA
    NA
    NA
    NA
    NA
    NA
    NA
    NA
    NA
    NA
    NA
    In-car Electronics
    NA
    NA
    NA
    NA
    NA
    NA
    NA
    NA
    NA
    NA
    NA
    Reliability indicates how models have performed in the past, providing the basis for predicting how the vehicles will hold up in the year ahead. These charts provide the most comprehensive reliability information available to consumers. Based on information received from our latest subscriber survey for about 380,000 vehicles, our reliability history charts give you a rundown on how 2000 through 2025 vehicles are holding up in 20 potential trouble spots, ranging from the engine, transmission, electric motor, EV charging, and brakes, to power equipment and the electrical accessories.
    Recalls
    PROVIDED BY
    SEAT BELTS, SEATS
    Sep 27, 2021
    A seat that slides forward during a crash can transfer excessive force onto a belted occupant, increasing their risk of injury.
    Summary:
    Mazda North American Operations (Mazda) is recalling certain 2020-2021 CX-9 vehicles equipped with 60/40 split bench second-row seats. The left-side second-row seat may unexpectedly slide forward during a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 210, "Seat Belt Assembly Anchorages."
    What should you do:
    Dealers will replace the internal parts of the affected second-row seats, free of charge. Owner notification letters were mailed November 4, 2021. Owners may contact Mazda customer service at 1-800-222-5500, Option 4. Mazda's number for this recall is 5221I.
    For more information:
    Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
    NHTSA CAMPAIGN ID Number: 21V750000
    Potential Number of Units Affected: 8648
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