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Mercedes-Benz C-Class

EPA MPG: 27 mpg
Average Retail Price
$11,800 - $30,100

RECALL ALERT:
There are 16 recalls on this vehicle. Learn More.

Reliability

Overall Reliability
/ 100

We expect the 2025 C-Class to have about average reliability when compared to other new cars. This prediction is based on the Mercedes-Benz brand score and limited data from the C-Class.

The 2017 Mercedes-Benz C-Class has been recalled 16 times by NHTSA. View Recalls
Most Common Trouble Spots
Common Trouble Spot
/ 5
Common Trouble Spot
/ 5

Owner Reported Trouble Spots

The Reliability score is based on our latest subscriber survey of 2017 Mercedes-Benz C-Class owners. The owner comments describe problems respondents experienced with this vehicle.

Climate System

AC compressor, blower (fan) motor, condenser, evaporator, heater system, automatic climate system, electrical failure, refrigerant leakage.

/ 5

What Owners Say

Condenser

"Tis was all part of the same repair with the AC system"

Anonymous, HI (2017 Mercedes-Benz C-Class C300 3.0-L V6 turbo)
Evaporator

"Cooling started to deteriorating over a few weeks. Finally stopped cooling. completely. Took to Mecedes for repair. Major less and corrosion that effected Condenser & Compressoe. Repaired and is working as it should"

Anonymous, HI (2017 Mercedes-Benz C-Class C300 3.0-L V6 turbo)

Exhaust

Muffler, pipes, catalytic converter, exhaust manifold, heat shields, leaks.

/ 5

What Owners Say

Catalytic converter

"Check engine light came on, wont pass NYS inspection. Seem a little premature for such an expensive part."

Anonymous A., NY (2017 Mercedes-Benz C-Class C300 2.0-L 4 Cyl turbo)
Other/unsure

"The tensioner went out and the belt came off - car could not be driven --- had to tow to dealership."

Anonymous, TN (2017 Mercedes-Benz C-Class C300 2.0-L 4 Cyl turbo)

Drive System

Driveshaft or axle, CV joint, differential, transfer case, four-wheel-drive/all-wheel-drive components, driveline vibration, electrical failure, traction control, electronic stability control.

/ 5

What Owners Say

Other driveline problem

"The design and/or manufacturing of the low profile run-fly tire on this car have been an utter failure. I have had no less than 15 tire failures, and 10 rims that were damaged where they had to be welded or other repairs made. On numerous occasions, I was unable to drive the car and had to be towed to the dealership for replacement of the wheel and or tire. I have spent No less than 100 hours and dealing with tires and rims that were a failure to perform properly."

Anonymous, OH (2017 Mercedes-Benz C-Class C43 AMG 3.0-L V6 turbo)

Body Hardware

Windows, locks and latches, doors or sliding doors, tailgate, trunk or hatch, mirrors, seat controls (power or manual), seat belts, sunroof, convertible top, glass defect.

/ 5

What Owners Say

Fuel door or charge port door

"Fuel door will not close unless you hold it closed and lock the car."

Anonymous A., NY (2017 Mercedes-Benz C-Class C300 2.0-L 4 Cyl turbo)

Fuel System/Emissions

Sensors (O₂, or oxygen, sensor), emission-control devices (includes EGR), fuel-injection system, fuel gauge/sender, fuel pump, problems filling up the tank.

/ 5

What Owners Say

Fuel pump

"High pressure fuel pump in engine bay had substantial leak. MB repaired it for free."

Anonymous A., GA (2017 Mercedes-Benz C-Class C300 2.0-L 4 Cyl turbo)

Suspension/Steering

Shocks or struts, ball joints, tie rods, wheel bearings, alignment, steering linkage (includes rack and pinion), power steering (pumps and hoses, leaks), wheel balance, springs or torsion bars, bushings, electronic or air suspension.

/ 5

Engine Major

Engine rebuild or replacement, cylinder head, head gasket, turbocharger or supercharger, timing chain or belt.

/ 5

Engine Electrical

Alternator, starter, hybrid battery replacement, hybrid battery related systems, regular battery, battery cables, engine harness, coil, ignition switch, electronic ignition, spark plugs and wires failure, auto stop/start.

/ 5

Paint/Trim

Paint (fading, chalking, peeling, or cracking), loose interior or exterior trim or moldings, rust.

/ 5

Noises/Leaks

Squeaks, rattles, wind noises, seals and/or weather stripping, air and water leaks.

/ 5

Engine Minor

Accessory belts and pulleys, engine computer, engine mounts, engine knock or ping, fuel leaks, oil leaks.

/ 5

In-car Electronics

Infotainment system (audio, GPS, phone), rear entertainment system, backup or other camera/sensors, head-up display.

/ 5

Transmission Minor

Gear selector and linkage, transmission computer, transmission sensor or solenoid, clutch adjustment, rough shifting, slipping transmission, leaks.

/ 5

Brakes

Premature pad/rotor wear, pulsation or vibration, antilock system, parking brake, master cylinder, calipers, squeaking, brake failure, regenerative braking.

/ 5

Engine Cooling

Radiator, cooling fan, water pump, thermostat, antifreeze leaks, overheating.

/ 5

Electrical Accessories

Cruise control, clock, warning lights, body control module, keyless entry, wiper motor or washer, tire pressure monitor, interior or exterior lights, horn, gauges, 12V power plug, USB ports, alarm or security system, remote engine start, heated or cooled seats, heated steering wheel, headlights, automatic headlights, automatic wipers, wireless charging pad.

/ 5

Transmission Major

Transmission rebuild or replacement, torque converter, premature clutch replacement.

/ 5

2017 Sedans & Hatchbacks Reliability

This Car
vs. Similar Cars

Mercedes-Benz vs. Other New Car Brands Reliability

Reliability History
* Redesign year
13
14
15*
16
17
18
19
20
21
22*
Overall Reliability Verdict

NA

NA
POTENTIAL TROUBLE SPOTS
Powertrain
NA
NA
Engine Major
NA
NA
Engine Minor
NA
NA
Engine Cooling
NA
NA
Engine Electrical
NA
NA
Transmission Major
NA
NA
Transmission Minor
NA
NA
Drive System
NA
NA
Fuel System/Emissions
NA
NA
Exhaust
NA
NA
Suspension/Steering
NA
NA
Brakes
NA
NA
Climate System
NA
NA
Build Quality
NA
NA
Electrical Accessories
NA
NA
Body Hardware
NA
NA
Paint/Trim
NA
NA
Noises/Leaks
NA
NA
In-car Electronics
NA
NA
Reliability indicates how models have performed in the past, providing the basis for predicting how the vehicles will hold up in the year ahead. These charts provide the most comprehensive reliability information available to consumers. Based on information received from our latest subscriber survey for over 300,000 vehicles, our reliability history charts give you a rundown on how 2000 through 2024 vehicles are holding up in 20 potential trouble spots, ranging from the engine, transmission, electric motor, EV charging, and brakes to power equipment and the electrical accessories. NA indicates that we did not receive a large enough sample size to provide data for a specific year. An X indicates that the vehicle was not manufactured for a specific year.
Recalls
PROVIDED BY
STRUCTURE
Dec 15, 2023
A detached roof panel can become a road hazard, increasing the risk of a crash.
Summary:
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2014-2020 C-Class, CLA, GLA, S-Class, GLC, and GLE vehicles. Please refer to MBUSA's recall report for specific vehicle details. The front roof panel located between the windshield and the panoramic sunroof may not have been bonded correctly to the vehicle during a prior repair, allowing the front panel to detach from the vehicle.
What should you do:
Dealers will replace the front panel, free of charge. Owner notification letters were mailed on August 2, 2024. Owner notification letters will be mailed in phases, on, March 22,2024, and August 2, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. This recall is an expansion of NHTSA recall number 21V-197.
For more information:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
NHTSA CAMPAIGN ID Number: 23V854000
Potential Number of Units Affected: 2976
COMMUNICATION, ELECTRICAL SYSTEM
May 20, 2022
A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Summary:
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2022 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, AMG GT-Class, C-Class, E-Class, S-Class, SL-Class, GLC-Class, CLS-Class, GLB-Class, and G-Class vehicles. Please refer to MBUSA's recall report for specific vehicle model details. An error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system.
What should you do:
The communication module software will be updated through an Over-the-Air (OTA) update or by a dealer, free of charge. Owner notification letters were mailed July 8, 2022. Owner notification letters will be mailed in phases, on July 8, 2022, May 17, 2024, July 29, 2024, and September 27, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's numbers are for this recall is 2022060005 and 2023110006.
For more information:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
NHTSA CAMPAIGN ID Number: 22V365000
Potential Number of Units Affected: 242722
STRUCTURE
Mar 19, 2021
The adhesive bonding of the front panel might deteriorate, possibly causing the front panel to detach from the vehicle and become a road hazard, increasing the risk of a crash.
Summary:
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2020 C300 Coupe, C43 Coupe AMG, C43 AMG, 2015-2020 C300, GLA250, 2016-2018 C350e, CLA45 Coupe AMG, 2015 C400, S65 AMG, 2015-2019 C63 AMG, 2016 C450, 2015-2016 GLA45 AMG, S600, 2016-2020 GLC300, 2017-2019 GLC43 AMG, GLE43 Coupe AMG, 2014-2019 CLA250 Coupe, 2014-2015 CLA45 AMG, 2018 GLC63 AMG, 2014-2017 S550, 2018-2020 S450, 2016-2019 GLE63 Coupe AMG, 2016 GLE450 Coupe, 2014-2020 S63 AMG, 2018-2019 S560, and 2019 GLC350e vehicles equipped with a panoramic sunroof. The front roof panel located between the windshield and the panoramic sunroof may not have been bonded correctly to the vehicle during a prior repair.
What should you do:
Mercedes-Benz dealer will remove the bonded panel and will install a new front panel by following the detailed repair instructions and using the approved primer, cleaner and adhesive, free of charge. Owner notification letters were mailed on September 3, 2021 and October 26, 2021. Owners may contact MBUSA customer service at 1-800-367-6372.
For more information:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
NHTSA CAMPAIGN ID Number: 21V197000
Potential Number of Units Affected: 15096
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