Rivian R1T

""The 12v battery failed multiple times (5 times) in a 16 month period and Rivian made us the customer pay for four of them with prices ranging from $1k to $100 for the fix. By the end they reported it was a known issue and didnt charge at all!!! And at one point it failed though the vehicle had over 264 miles of charge. Rivian is the company or has demonstrated that it is a company that is not ready for prime time. They only have one service center that is to serve all of New England states, so emergencies in our case one emergency took more than six weeks to be addressed! The service center is overwhelmed with the number of vehicles that come in for repairs. Staff tries to put a smile on it, but it is a situation thats just imploding and collapsing. Its been a horrible experience.""

"The phone key or fob sometimes does not enable the vehicle start even though it unlocks the door."

""On February 27, 2025 re-entered the vehicle or attempted to enter the vehicle and were confronted with major problems. Doors wouldnt open, the gear tunnel would not open at all, the front also known as the.Frunk would not open. When we finally did access the inside through a door that was not locked for some reason if if memory serves, the display the entertainment information would not display correctly or fully and we know something major was wrong. To this day, I dont know what caused it, but our car would not drive more than 19 mph, and so had to be towed from Vermont to Massachusetts where the service center is located. even though we had put an order on our account nearly over a year before that Rivian is only we only accept courtesy toes, or we use our AAA. Rivian offered to tow and later on charge of $1700 for that tow that day. And to add insult to injury, they had our vehicle for nearly 6 weeks while they worked to fit in fit it in there just overburden schedule, and also there were delays due to waiting for parts. And in the end, it was something something malfunctioned underneath the bed of the truck put a glitch in software communication and so our vehicle wouldnt work.""

"CV boot needed to be replaced. Was covered under warranty."

"The driveshaft were under engineered and it failed repeatedly. Gen 2 models have reportedly corrected this problem."

"A/C failed to blow cool air in spring. fixed at service center but a month later it reoccurred."

"related to the same A/C failure. I am unsure if the root cause is the leak and/or compressor (the service techs mentioned both)."