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    GREEN CHOICE

    Toyota Highlander Hybrid

    EPA MPG: 35 mpg

    RECALL ALERT:
    There are 3 recalls on this vehicle. Learn More.

    Reliability

    Overall Reliability

    We expect the 2025 Highlander Hybrid will be more reliable than the average new car. This prediction is based on data from 2022, 2023 and 2024 models.

    The 2021 Toyota Highlander Hybrid has been recalled 3 times by NHTSA. View Recalls
    Most Common Trouble Spots
    Common Trouble Spot
    Common Trouble Spot

    Owner Reported Trouble Spots

    The Reliability score is based on our latest subscriber survey of 2021 Toyota Highlander Hybrid owners. The owner comments describe problems respondents experienced with this vehicle.

    Exhaust

    Muffler, pipes, catalytic converter, exhaust manifold, heat shields, leaks.

    What Owners Say

    Other/unsure

    "Radio cuts out intermittently"

    Anonymous, WA (2021 Toyota Highlander Hybrid XLE 2.5-L 4 Cyl hybrid)

    "Nail in tire 0 bought new tire"

    Anonymous, NJ (2021 Toyota Highlander Hybrid XLE 2.5-L 4 Cyl hybrid)

    "Passenger front tire was leaking air from day one. Splash guard for engine was missing even though this was a Certified pre-owned vehicle with a platinum Warranty."

    Anonymous, AZ (2021 Toyota Highlander Hybrid LE 2.5-L 4 Cyl hybrid)

    "Hit and run in a parking lot damaged left rear bumper. Ins paid for it."

    Anonymous, NM (2021 Toyota Highlander Hybrid XLE 2.5-L 4 Cyl hybrid)

    "When the car sat I'm cold weather, the electronic lift gate would open but not close."

    Anonymous A., VA (2021 Toyota Highlander Hybrid XLE 2.5-L 4 Cyl hybrid)

    Climate System

    AC compressor, blower (fan) motor, condenser, evaporator, heater system, automatic climate system, electrical failure, refrigerant leakage.

    What Owners Say

    Other climate system problem

    "it started when Highlander only 2 years old and Toyota refused to cover anything even with our extended warranty purchased extra"

    Anonymous A., TX (2021 Toyota Highlander Hybrid LE 2.5-L 4 Cyl hybrid)
    Refrigerant leaks

    "compressor or refrigerant leaked into passenger side floorboard and molded under carper without getting carpet wet"

    Anonymous A., TX (2021 Toyota Highlander Hybrid LE 2.5-L 4 Cyl hybrid)

    Paint And Trim

    Paint (fading, chalking, peeling, or cracking), loose interior or exterior trim or moldings, rust.

    What Owners Say

    Loose exterior trim or moldings

    "rear bumper and body trim is loose and rattles over bumps. dealer could not fix"

    Anonymous, CA (2021 Toyota Highlander Hybrid LE 2.5-L 4 Cyl hybrid)
    Loose interior trim or moldings

    "trim inserts on top fall out in car wash, flap against side of car. dealer could not fix... issue resolved when I glued them down."

    Anonymous, CA (2021 Toyota Highlander Hybrid LE 2.5-L 4 Cyl hybrid)

    Electrical Accessories

    Cruise control, clock, warning lights, body control module, keyless entry, wiper motor or washer, tire pressure monitor, interior or exterior lights, horn, gauges, 12V power plug, USB ports, alarm or security system, remote engine start, heated or cooled seats, heated steering wheel, headlights, automatic headlights, automatic wipers, wireless charging pad.

    What Owners Say

    Exterior lights (other than headlights)

    "Drivers side tail light stopped working. The wire harness went bad and was re-laced under warranty"

    Anonymous A., IA (2021 Toyota Highlander Hybrid XLE 2.5-L 4 Cyl hybrid)
    Other electrical system problem

    "Trailer electrical was not working. Turned out to be incompletely installed, part missing. It was fixed under dealer warranty (01/2024), 7 months after buying the used car."

    Anonymous, CA (2021 Toyota Highlander Hybrid XLE 2.5-L 4 Cyl hybrid)

    In-car Electronics

    Infotainment system (audio, GPS, phone), rear entertainment system, backup or other camera/sensors, head-up display.

    What Owners Say

    Android Auto

    "Cuts out randomly, but mostly when there's a bump."

    Anonymous, NY (2021 Toyota Highlander Hybrid XLE 2.5-L 4 Cyl hybrid)
    Backup or other camera/sensors

    "Front parking camera cuts out intermittently when parking in garage"

    Anonymous A., TX (2021 Toyota Highlander Hybrid Platinum 2.5-L 4 Cyl hybrid)

    Noises And Leaks

    Squeaks, rattles, wind noises, seals and/or weather stripping, air and water leaks.

    What Owners Say

    Air or water leaks

    "Issue was with you moon roof leaking and they had replace it twice."

    Anonymous A., (2021 Toyota Highlander Hybrid Platinum 2.5-L 4 Cyl hybrid)

    Engine Electrical

    Alternator, starter, hybrid battery replacement, hybrid battery related systems, regular battery, battery cables, engine harness, coil, ignition switch, electronic ignition, spark plugs and wires failure, auto stop/start.

    What Owners Say

    Spark plugs or wires failure

    "Cylinder 1 misfired on 07/30/23 Toyota indicates the spark plug was defective and just replaced. Cylinder 3 misfired 03/14/24. Toyota indicates they cannot see anything wrong that would cause the spark plug to misfire. They just replace the spark plug and indicate will continue to watch. I complained and asked to apply the lemon law if they could not find a cause. I filed a formal complaint. Have you had anyone else complain of this?"

    Anonymous A., CA (2021 Toyota Highlander Hybrid Platinum 2.5-L 4 Cyl hybrid)

    Brakes

    Premature pad/rotor wear, pulsation or vibration, antilock system, parking brake, master cylinder, calipers, squeaking, brake failure, regenerative braking.

    What Owners Say

    Other brakes problem

    "At times I will be braking downhill and I will experience a split second release of the brakes and they will then re-engage. This is very scary and could possibly cause an accident if I were stopping short."

    Anonymous, NY (2021 Toyota Highlander Hybrid Platinum 2.5-L 4 Cyl hybrid)

    Body Hardware

    Windows, locks and latches, doors or sliding doors, tailgate, trunk or hatch, mirrors, seat controls (power or manual), seat belts, sunroof, convertible top, glass defect.

    What Owners Say

    Other body problem

    "The front bumper came dislodged while driving on a highway at approximately 60 mph."

    Anonymous, TX (2021 Toyota Highlander Hybrid XLE 2.5-L 4 Cyl hybrid)

    Engine Minor

    Accessory belts and pulleys, engine computer, engine mounts, engine knock or ping, fuel leaks, oil leaks.

    Transmission Minor

    Gear selector and linkage, transmission computer, transmission sensor or solenoid, clutch adjustment, rough shifting, slipping transmission, leaks.

    Transmission Major

    Transmission rebuild or replacement, torque converter, premature clutch replacement.

    Engine Cooling

    Radiator, cooling fan, water pump, thermostat, antifreeze leaks, overheating.

    Steering And Suspension

    Shocks or struts, ball joints, tie rods, wheel bearings, alignment, steering linkage (includes rack and pinion), power steering (pumps and hoses, leaks), wheel balance, springs or torsion bars, bushings, electronic or air suspension.

    Drive System

    Driveshaft or axle, CV joint, differential, transfer case, four-wheel-drive/all-wheel-drive components, driveline vibration, electrical failure, traction control, electronic stability control.

    Engine Major

    Engine rebuild or replacement, cylinder head, head gasket, turbocharger or supercharger, timing chain or belt.

    Fuel System/Emissions

    Sensors (O₂, or oxygen, sensor), emission-control devices (includes EGR), fuel-injection system, fuel gauge/sender, fuel pump, problems filling up the tank.

    2021 SUVs Reliability

    This Car
    vs. Similar Cars

    Toyota vs. Other New Car Brands Reliability

    Reliability History
    * Redesign year
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    20*
    21
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    Overall Reliability Verdict

    NA
    NA
    NA
    NA
    NA
    NA
    NA
    NA

    POTENTIAL TROUBLE SPOTS
    Powertrain
    NA
    NA
    NA
    NA
    NA
    NA
    NA
    NA
    Electric Motor
    NA
    NA
    NA
    NA
    NA
    NA
    NA
    NA
    EV Battery
    NA
    NA
    NA
    NA
    NA
    NA
    NA
    NA
    Engine Major
    NA
    NA
    NA
    NA
    NA
    NA
    NA
    NA
    Engine Minor
    NA
    NA
    NA
    NA
    NA
    NA
    NA
    NA
    Engine Cooling
    NA
    NA
    NA
    NA
    NA
    NA
    NA
    NA
    Engine Electrical
    NA
    NA
    NA
    NA
    NA
    NA
    NA
    NA
    Transmission Major
    NA
    NA
    NA
    NA
    NA
    NA
    NA
    NA
    Transmission Minor
    NA
    NA
    NA
    NA
    NA
    NA
    NA
    NA
    Drive System
    NA
    NA
    NA
    NA
    NA
    NA
    NA
    NA
    Fuel System/Emissions
    NA
    NA
    NA
    NA
    NA
    NA
    NA
    NA
    Exhaust
    NA
    NA
    NA
    NA
    NA
    NA
    NA
    NA
    Steering and Suspension
    NA
    NA
    NA
    NA
    NA
    NA
    NA
    NA
    Brakes
    NA
    NA
    NA
    NA
    NA
    NA
    NA
    NA
    Climate System
    NA
    NA
    NA
    NA
    NA
    NA
    NA
    NA
    Build Quality
    NA
    NA
    NA
    NA
    NA
    NA
    NA
    NA
    Electrical Accessories
    NA
    NA
    NA
    NA
    NA
    NA
    NA
    NA
    Body Hardware
    NA
    NA
    NA
    NA
    NA
    NA
    NA
    NA
    Paint/Trim
    NA
    NA
    NA
    NA
    NA
    NA
    NA
    NA
    Noises/Leaks
    NA
    NA
    NA
    NA
    NA
    NA
    NA
    NA
    In-car Electronics
    NA
    NA
    NA
    NA
    NA
    NA
    NA
    NA
    Reliability indicates how models have performed in the past, providing the basis for predicting how the vehicles will hold up in the year ahead. These charts provide the most comprehensive reliability information available to consumers. Based on information received from our latest subscriber survey for over 300,000 vehicles, our reliability history charts give you a rundown on how 2000 through 2024 vehicles are holding up in 20 potential trouble spots, ranging from the engine, transmission, electric motor, EV charging, and brakes to power equipment and the electrical accessories. NA indicates that we did not receive a large enough sample size to provide data for a specific year. An X indicates that the vehicle was not manufactured for a specific year.
    Recalls
    PROVIDED BY
    AIR BAGS
    Dec 20, 2023
    An air bag that does not deploy during a crash increases the risk of injury.
    Summary:
    Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2020-2021 Avalon, Avalon Hybrid, Corolla, Highlander, Highlander Hybrid, RAV4, RAV4 Hybrid, Lexus ES350, Lexus RX350, Lexus RX450H, 2021 Sienna Hybrid, Lexus ES250, 2020-2022 Camry, Camry Hybrid, and ES300H vehicles. A short circuit may develop in the Occupant Classification System (OCS) sensor, preventing the front passenger air bag from deploying.
    What should you do:
    Dealers will inspect and replace the sensor as necessary, free of charge. Owner letters were mailed October 31, 2024. Multiple phases are planned through 2026. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's number for this recall is 23TB15/23TA15 Lexus 23LB03/23LA03.
    For more information:
    Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
    NHTSA CAMPAIGN ID Number: 23V865000
    Potential Number of Units Affected: 999901
    STRUCTURE
    Oct 26, 2023
    A detached front bumper cover can become a road hazard, increasing the risk of a crash.
    Summary:
    Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2020-2023 Highlander & Highlander Hybrid vehicles. During normal vehicle operation, minor impact to the front lower bumper cover may result in the cover coming loose or detaching.
    What should you do:
    Dealers will repair or replace the upper and lower front bumper covers as necessary, free of charge. Owner letters were mailed April 22, 2024. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's number for this recall is 23TB12/23TA12.
    For more information:
    Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
    NHTSA CAMPAIGN ID Number: 23V720000
    Potential Number of Units Affected: 750795
    ELECTRONIC STABILITY CONTROL (ESC)
    Apr 13, 2022
    Driving with a deactivated stability control system increases the risk of a crash.
    Summary:
    Toyota Engineering & Manufacturing (Toyota) is recalling certain 2022 Lexus LX 600, Lexus NX 350h, Lexus NX 450h+, Toytoa RAV4 Hybrid, 2021-2022 Lexus LS 500h, Toyota Mirai, RAV4 PRIME, Sienna, Venza, and 2020-2022 Toyota Highlander Hybrid vehicles. The Skid Control ECU software may not turn on the Vehicle Stability Control (VSC) system when the vehicle is restarted after the driver has disabled the VSC system. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 126, "Electronic Stability Control Systems."
    What should you do:
    Dealers will update the Skid Control ECU software, free of charge. Owner notification letters were mailed May 27, 2022. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's number for this recall is 22TA03. Lexus' number for this recall is 22LA01.
    For more information:
    Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
    NHTSA CAMPAIGN ID Number: 22V239000
    Potential Number of Units Affected: 458110
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