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    GREEN CHOICE

    Toyota Prius

    EPA MPG: 52 mpg

    Reliability

    Overall Reliability

    The 2020 Prius is much more reliable than other cars from the same model year.

    Most Common Trouble Spots
    Common Trouble Spot
    Common Trouble Spot

    Owner Reported Trouble Spots

    The Reliability score is based on our latest subscriber survey of 2020 Toyota Prius owners. The owner comments describe problems respondents experienced with this vehicle.

    Exhaust

    Muffler, pipes, catalytic converter, exhaust manifold, heat shields, leaks.

    What Owners Say

    Other/unsure

    ""I bought a certified preowned 2020 Prius with 22000 miles on the odometer, from a Toyota dealership in 2022. I complained at the time of purchase that the tires looked more worn than they should have. I was assured that everything was fine and that they were 60,000 mile tires that would have plenty of tread life for many more miles. Approximately 18 months later, after I put an additional 8000 miles on the vehicle I was told by the dealership that I would need new tires. I drive slowly and carefully (I average over 50 MPG) and feel as though I was lied to about the tires. The dealership wont do anything and Im currently dealing with Toyota corporate about this issue.""

    Anonymous, CA (2020 Toyota Prius LE 1.8-L 4 Cyl hybrid)

    "The original 12v battery died and couldnt be recharged I had to replace the 12V battery."

    Anonymous, PA (2020 Toyota Prius LE 1.8-L 4 Cyl hybrid)

    ""IN the course of regular freeway and city driving, I have had to replace the cover underneath my engine 3 times. Although not true of my previous 2 Priuss, this 2020 model seems to ride so low as to erode the bolts and cover underneath the car that is there t o protect the engine. I do not drive off road or drive over curbs, but have had the cover fall off spontaneously while driving on the freeway. This has nothing to do with the catalytic converter. It is an expensive item to replace. After owning 3 Priuss, I may reconsider in the future given this defect.""

    Anonymous, CA (2020 Toyota Prius Unsure 1.8-L 4 Cyl hybrid)

    Suspension/Steering

    Shocks or struts, ball joints, tie rods, wheel bearings, alignment, steering linkage (includes rack and pinion), power steering (pumps and hoses, leaks), wheel balance, springs or torsion bars, bushings, electronic or air suspension.

    What Owners Say

    Alignment

    "The vehicle did not come with camber bolts so that a proper alignment could be done. I needed to pay for an after market kit in order to adjust camber."

    Anonymous A., SK (2020 Toyota Prius Unsure 1.8-L 4 Cyl hybrid)
    Tire wear is uneven

    "Front inside tread premature wear"

    Anonymous, FL (2020 Toyota Prius Limited 1.8-L 4 Cyl hybrid)

    Drive System

    Driveshaft or axle, CV joint, differential, transfer case, four-wheel-drive/all-wheel-drive components, driveline vibration, electrical failure, traction control, electronic stability control.

    What Owners Say

    Electrical failure

    "In April the ac was working inconsistently. I live in Florida so thats a problem"

    Anonymous A., FL (2020 Toyota Prius L 1.8-L 4 Cyl hybrid)

    In-car Electronics

    Infotainment system (audio, GPS, phone), rear entertainment system, backup or other camera/sensors, head-up display.

    What Owners Say

    Other in-car electronics problem

    "The mic pickup on the bluetooth device is intermittently garbled according to the other end of the phone call."

    Anonymous, VA (2020 Toyota Prius LE 1.8-L 4 Cyl hybrid)

    Electrical Accessories

    Cruise control, clock, warning lights, body control module, keyless entry, wiper motor or washer, tire pressure monitor, interior or exterior lights, horn, gauges, 12V power plug, USB ports, alarm or security system, remote engine start, heated or cooled seats, heated steering wheel, headlights, automatic headlights, automatic wipers, wireless charging pad.

    What Owners Say

    12V battery

    "Recently received an error message that car cannot start due to low charge on 12 volt battery, but car was used in the past several days, and no extraordinary loads on the battery."

    Anonymous, NH (2020 Toyota Prius L 1.8-L 4 Cyl hybrid)

    EV Battery

    Electric/hybrid battery pack failure, replacement or malfunction, or cooling.

    Engine Electrical

    Alternator, starter, hybrid battery replacement, hybrid battery related systems, regular battery, battery cables, engine harness, coil, ignition switch, electronic ignition, spark plugs and wires failure, auto stop/start.

    Brakes

    Premature pad/rotor wear, pulsation or vibration, antilock system, parking brake, master cylinder, calipers, squeaking, brake failure, regenerative braking.

    Climate System

    AC compressor, blower (fan) motor, condenser, evaporator, heater system, automatic climate system, electrical failure, refrigerant leakage.

    Transmission Minor

    Gear selector and linkage, transmission computer, transmission sensor or solenoid, clutch adjustment, rough shifting, slipping transmission, leaks.

    Transmission Major

    Transmission rebuild or replacement, torque converter, premature clutch replacement.

    Engine Major

    Engine rebuild or replacement, cylinder head, head gasket, turbocharger or supercharger, timing chain or belt.

    Engine Minor

    Accessory belts and pulleys, engine computer, engine mounts, engine knock or ping, fuel leaks, oil leaks.

    Paint/Trim

    Paint (fading, chalking, peeling, or cracking), loose interior or exterior trim or moldings, rust.

    Engine Cooling

    Radiator, cooling fan, water pump, thermostat, antifreeze leaks, overheating.

    Body Hardware

    Windows, locks and latches, doors or sliding doors, tailgate, trunk or hatch, mirrors, seat controls (power or manual), seat belts, sunroof, convertible top, glass defect.

    Noises/Leaks

    Squeaks, rattles, wind noises, seals and/or weather stripping, air and water leaks.

    Fuel System/Emissions

    Sensors (O₂, or oxygen, sensor), emission-control devices (includes EGR), fuel-injection system, fuel gauge/sender, fuel pump, problems filling up the tank.

    2020 Sedans & Hatchbacks Reliability

    This Car
    vs. Similar Cars

    Toyota vs. Other New Car Brands Reliability

    Reliability History
    * Redesign year
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    25
    Overall Reliability Verdict
    NA
    NA
    NA

    POTENTIAL TROUBLE SPOTS
    Powertrain
    NA
    NA
    NA
    NA
    Electric Motor
    NA
    NA
    NA
    NA
    EV Battery
    NA
    NA
    NA
    NA
    Engine Major
    NA
    NA
    NA
    NA
    Engine Minor
    NA
    NA
    NA
    NA
    Engine Cooling
    NA
    NA
    NA
    NA
    Engine Electrical
    NA
    NA
    NA
    NA
    Transmission Major
    NA
    NA
    NA
    NA
    Transmission Minor
    NA
    NA
    NA
    NA
    Drive System
    NA
    NA
    NA
    NA
    Fuel System/Emissions
    NA
    NA
    NA
    NA
    Exhaust
    NA
    NA
    NA
    NA
    Suspension/Steering
    NA
    NA
    NA
    NA
    Brakes
    NA
    NA
    NA
    NA
    Climate System
    NA
    NA
    NA
    NA
    Build Quality
    NA
    NA
    NA
    NA
    Electrical Accessories
    NA
    NA
    NA
    NA
    Body Hardware
    NA
    NA
    NA
    NA
    Paint/Trim
    NA
    NA
    NA
    NA
    Noises/Leaks
    NA
    NA
    NA
    NA
    In-car Electronics
    NA
    NA
    NA
    NA
    Reliability indicates how models have performed in the past, providing the basis for predicting how the vehicles will hold up in the year ahead. These charts provide the most comprehensive reliability information available to consumers. Based on information received from our latest subscriber survey for about 380,000 vehicles, our reliability history charts give you a rundown on how 2000 through 2025 vehicles are holding up in 20 potential trouble spots, ranging from the engine, transmission, electric motor, EV charging, and brakes, to power equipment and the electrical accessories.
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