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    GREEN CHOICE

    Toyota RAV4 Hybrid

    EPA MPG: 40 mpg

    RECALL ALERT:
    There are 5 recalls on this vehicle. Learn More.

    Reliability

    Overall Reliability

    The 2020 RAV4 Hybrid is more reliable than other cars from the same model year.

    The 2020 Toyota RAV4 Hybrid has been recalled 5 times by NHTSA. View Recalls
    Most Common Trouble Spots
    Common Trouble Spot
    Common Trouble Spot

    Owner Reported Trouble Spots

    The Reliability score is based on our latest subscriber survey of 2020 Toyota RAV4 Hybrid owners. The owner comments describe problems respondents experienced with this vehicle.

    In-car Electronics

    Infotainment system (audio, GPS, phone), rear entertainment system, backup or other camera/sensors, head-up display.

    What Owners Say

    Apple CarPlay

    "The volume does not respond when we plug in a device - need to unplug and plug in again"

    Anonymous, MA (2020 Toyota RAV4 Hybrid XLE 2.5-L 4 Cyl hybrid)
    Display screen goes blank

    "screen was constantly rebooting. Dealer said to replace. It was an easy fix on youtube"

    Anonymous, NJ (2020 Toyota RAV4 Hybrid Limited 2.5-L 4 Cyl hybrid)

    "Very often, but not all off the time, I cannot change the Sirius/xm channels or use the pre-sets. Occasionally, the iphone connection is dropped after being established or it fails to connect at all. Car play only works when the phone is plugged into a charging cord (which is not a problem); however, intermittently, car play fails to activate or once activated stops working."

    Anonymous, NY (2020 Toyota RAV4 Hybrid Limited 2.5-L 4 Cyl hybrid)
    Phone pairing (e.g., Bluetooth)

    "Screen used to list favorites in contacts for quick callsno longer does that. Now I ask Siri to make a call and sometimes when the call is finished, nothing comes back. Now my system will take a call even when not plugged indid not used to do that ???"

    Anonymous, NC (2020 Toyota RAV4 Hybrid Limited 2.5-L 4 Cyl hybrid)
    Radio

    "Radio started having issues. My extended water covered the new system."

    Anonymous, WY (2020 Toyota RAV4 Hybrid Limited 2.5-L 4 Cyl hybrid)
    Voice control commands

    ""Two or three years ago, a software update removed functionality. I used to be able to dictate text messages over the voice system, which would transmit them through my phone. Now I can only choose from a list of canned messages. This is not only inconvenient, but it's also less safe because using it forced me to scroll through a list of canned responses.""

    Anonymous A., UT (2020 Toyota RAV4 Hybrid Limited 2.5-L 4 Cyl hybrid)

    ""Two or three years ago, a software update removed functionality. I used to be able to dictate text messages over the voice system, which would transmit them through my phone. Now I can only choose from a list of canned messages. This is not only inconvenient, but it's also less safe because using it forced me to scroll through a list of canned responses.""

    Anonymous A., UT (2020 Toyota RAV4 Hybrid Limited 2.5-L 4 Cyl hybrid)

    Exhaust

    Muffler, pipes, catalytic converter, exhaust manifold, heat shields, leaks.

    What Owners Say

    Other/unsure

    "12V Battery drains when car not used for a week or more, car then will not start without a charge"

    Anonymous, ON (2020 Toyota RAV4 Hybrid Limited 2.5-L 4 Cyl hybrid)

    "Front passenger seat airbags"

    Anonymous, MA (2020 Toyota RAV4 Hybrid XLE 2.5-L 4 Cyl hybrid)

    "windshield scratches"

    Anonymous, (2020 Toyota RAV4 Hybrid Limited 2.5-L 4 Cyl hybrid)

    "Could not open the gas tank door"

    Anonymous, MO (2020 Toyota RAV4 Hybrid XLE 2.5-L 4 Cyl hybrid)

    EV Battery

    Electric/hybrid battery pack failure, replacement or malfunction, or cooling.

    What Owners Say

    Other electric/hybrid battery problem

    ""It is the same problem previously detailed, but I didn't know which category it should be in.""

    Anonymous A., GA (2020 Toyota RAV4 Hybrid XLE 2.5-L 4 Cyl hybrid)

    "Hybrid system failure made car inoperable. Had to take to dealer, was out of service for about a month waiting for replacement parts. Common issue with this model year, hybrid wiring harness"

    Anonymous, VT (2020 Toyota RAV4 Hybrid SE 2.5-L 4 Cyl hybrid)

    "Electric cable damage by the rust. Problem identified before the end of warranty (3 years) but they don't want to change the piece...until a judge accepc the claim.. (problem comun for this model and year.."

    Anonymous, QC (2020 Toyota RAV4 Hybrid XLE 2.5-L 4 Cyl hybrid)

    "The problem started about 3 months ago and we are still waiting for parts so we have not been driving it. The part is defective and causes corrosion in the high voltage electrical area. Toyota is not taking any ownership of the problem because we have 9000 miles over what they will cover due to the customer service support program even though it is 5 years old. Many people have the same problem."

    Anonymous A., MN (2020 Toyota RAV4 Hybrid Unsure 2.5-L 4 Cyl hybrid)

    Electrical Accessories

    Cruise control, clock, warning lights, body control module, keyless entry, wiper motor or washer, tire pressure monitor, interior or exterior lights, horn, gauges, 12V power plug, USB ports, alarm or security system, remote engine start, heated or cooled seats, heated steering wheel, headlights, automatic headlights, automatic wipers, wireless charging pad.

    What Owners Say

    12V battery

    "Twice in the last year the car won't start and says the battery is dead. jump start and go to the dealer and the battery shows 100%."

    Anonymous A., WY (2020 Toyota RAV4 Hybrid XLE 2.5-L 4 Cyl hybrid)
    Other electrical system problem

    ""Happened twice. In the morning, just came across a dead car. Started right up once jumped. Autonation blamed it on me keeping the car on. Hard to do, as it turns on gas engine when it has used up the hybrid battery. I would have heard that, or smelled the fumes in the garage had that been the case. Not sure what happened. No one has been overly curious about this situation.""

    Anonymous A., GA (2020 Toyota RAV4 Hybrid XLE 2.5-L 4 Cyl hybrid)

    Body Hardware

    Windows, locks and latches, doors or sliding doors, tailgate, trunk or hatch, mirrors, seat controls (power or manual), seat belts, sunroof, convertible top, glass defect.

    What Owners Say

    Seat controls - power

    ""Seat motor quit working and expensive to fix, no help from Toyota dealer""

    Anonymous, (2020 Toyota RAV4 Hybrid XLE 2.5-L 4 Cyl hybrid)
    Tailgate, hatch or trunk

    "Power strut on rear hatch made clicking noise when closing. Both strut/motor assemblies were replaced"

    Anonymous, PA (2020 Toyota RAV4 Hybrid Limited 2.5-L 4 Cyl hybrid)

    Paint/Trim

    Paint (fading, chalking, peeling, or cracking), loose interior or exterior trim or moldings, rust.

    What Owners Say

    Paint (fading, chalking, cracking, or peeling)

    "All over the car, small pieces of paint are flaking off,"

    Anonymous A., IN (2020 Toyota RAV4 Hybrid Limited 2.5-L 4 Cyl hybrid)

    Brakes

    Premature pad/rotor wear, pulsation or vibration, antilock system, parking brake, master cylinder, calipers, squeaking, brake failure, regenerative braking.

    What Owners Say

    Premature brake wear

    ""It was diagnosed at my last service at 48,000 KM. The break pads should have lasted at least another 12,000 KM. I was surprised this wan't covered by warranty.""

    Anonymous, AB (2020 Toyota RAV4 Hybrid XLE 2.5-L 4 Cyl hybrid)

    Engine Cooling

    Radiator, cooling fan, water pump, thermostat, antifreeze leaks, overheating.

    What Owners Say

    Thermostat

    "Normally covered under Toyota powertrain warranty including the Rav4 but oddly dropped from the 2020 model year"

    Anonymous, VA (2020 Toyota RAV4 Hybrid XLE 2.5-L 4 Cyl hybrid)

    Fuel System/Emissions

    Sensors (O₂, or oxygen, sensor), emission-control devices (includes EGR), fuel-injection system, fuel gauge/sender, fuel pump, problems filling up the tank.

    Noises/Leaks

    Squeaks, rattles, wind noises, seals and/or weather stripping, air and water leaks.

    Engine Major

    Engine rebuild or replacement, cylinder head, head gasket, turbocharger or supercharger, timing chain or belt.

    Drive System

    Driveshaft or axle, CV joint, differential, transfer case, four-wheel-drive/all-wheel-drive components, driveline vibration, electrical failure, traction control, electronic stability control.

    Engine Electrical

    Alternator, starter, hybrid battery replacement, hybrid battery related systems, regular battery, battery cables, engine harness, coil, ignition switch, electronic ignition, spark plugs and wires failure, auto stop/start.

    Transmission Major

    Transmission rebuild or replacement, torque converter, premature clutch replacement.

    Transmission Minor

    Gear selector and linkage, transmission computer, transmission sensor or solenoid, clutch adjustment, rough shifting, slipping transmission, leaks.

    Engine Minor

    Accessory belts and pulleys, engine computer, engine mounts, engine knock or ping, fuel leaks, oil leaks.

    Suspension/Steering

    Shocks or struts, ball joints, tie rods, wheel bearings, alignment, steering linkage (includes rack and pinion), power steering (pumps and hoses, leaks), wheel balance, springs or torsion bars, bushings, electronic or air suspension.

    Climate System

    AC compressor, blower (fan) motor, condenser, evaporator, heater system, automatic climate system, electrical failure, refrigerant leakage.

    2020 SUVs Reliability

    This Car
    vs. Similar Cars

    Toyota vs. Other New Car Brands Reliability

    Reliability History
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    Overall Reliability Verdict

    POTENTIAL TROUBLE SPOTS
    Powertrain
    Electric Motor
    EV Battery
    Engine Major
    Engine Minor
    Engine Cooling
    Engine Electrical
    Transmission Major
    Transmission Minor
    Drive System
    Fuel System/Emissions
    Exhaust
    Suspension/Steering
    Brakes
    Climate System
    Build Quality
    Electrical Accessories
    Body Hardware
    Paint/Trim
    Noises/Leaks
    In-car Electronics
    Reliability indicates how models have performed in the past, providing the basis for predicting how the vehicles will hold up in the year ahead. These charts provide the most comprehensive reliability information available to consumers. Based on information received from our latest subscriber survey for about 380,000 vehicles, our reliability history charts give you a rundown on how 2000 through 2025 vehicles are holding up in 20 potential trouble spots, ranging from the engine, transmission, electric motor, EV charging, and brakes, to power equipment and the electrical accessories.
    Recalls
    PROVIDED BY
    AIR BAGS
    Dec 20, 2023
    An air bag that does not deploy during a crash increases the risk of injury.
    Summary:
    Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2020-2021 Avalon, Avalon Hybrid, Corolla, Highlander, Highlander Hybrid, RAV4, RAV4 Hybrid, Lexus ES350, Lexus RX350, Lexus RX450H, 2021 Sienna Hybrid, Lexus ES250, 2020-2022 Camry, Camry Hybrid, and ES300H vehicles. A short circuit may develop in the Occupant Classification System (OCS) sensor, preventing the front passenger air bag from deploying.
    What should you do:
    Dealers will inspect and replace the sensor as necessary, free of charge. Interim letters notifying owners of the safety risk were mailed in February 2024. Some final remedy owner letters were mailed October 31, 2024. Letters will continue to be mailed in phases through January 2026. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's number for this recall is 23TB15/23TA15 Lexus 23LB03/23LA03.
    For more information:
    Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
    NHTSA CAMPAIGN ID Number: 23V865000
    Potential Number of Units Affected: 999901
    AIR BAGS, STEERING
    Nov 25, 2020
    In the event of a crash, an air bag that does not perform as designed can increase the risk of injury.
    Summary:
    Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2020-2021 Toyota Avalon and 2020 Avalon Hybrid, RAV4, and RAV4 Hybrid vehicles. Breakaway pins within the steering column, designed to absorb energy and reduce injury during a crash, could have been damaged during production, possibly affecting the performance of the driver's air bag in the event of a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
    What should you do:
    Toyota will notify owners, and dealers will replace the steering column, free of charge. The recall began December 18, 2020. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's number for this recall is 20TB17/20TA17.
    For more information:
    Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
    NHTSA CAMPAIGN ID Number: 20V734000
    Potential Number of Units Affected: 161
    STEERING
    Jun 24, 2020
    A loss of power steering assist could increase steering effort at low vehicle speeds, increasing the risk of a crash.
    Summary:
    Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2019-2020 RAV4 and 2020 RAV4 Hybrid vehicles equipped with electric power steering (EPS). Water may enter through the steering gear box cover and cause a loss of electric power steering assist.
    What should you do:
    Toyota will notify owners, and dealers will replace the power steering gear box, free of charge. The recall began August 17, 2020. Owners may contact Toyota customer service at 1-888-270-9371. Toyota's number for this recall is 20TB11 / 20TA11.
    For more information:
    Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
    NHTSA CAMPAIGN ID Number: 20V373000
    Potential Number of Units Affected: 46
    SUSPENSION
    May 20, 2020
    If a suspension control arm breaks, it can result in a loss of vehicle control, increasing the risk of a crash.
    Summary:
    Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2019-2020 RAV4 and RAV4 Hybrid vehicles. The front lower suspension arms may have cracks, which may result in the suspension arm separating from the front wheel assembly.
    What should you do:
    Toyota will notify owners, and dealers will replace both front lower suspension arms, free of charge. This recall began August 10, 2020. Owners may contact Toyota customer service at 1-888-270-9371. Toyota's interim numbers for this recall are 20TB08 / 20TA08.
    For more information:
    Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
    NHTSA CAMPAIGN ID Number: 20V286000
    Potential Number of Units Affected: 9502
    ENGINE AND ENGINE COOLING
    Feb 06, 2020
    A coolant leak can cause the engine to overheat and cause a vehicle stall in conventional gasoline vehicles, increasing the risk of a crash. Additionally, for all involved vehicles, the engine may get damaged mechanically, possibly resulting in an engine oil leak, increasing the risk of a fire.
    Summary:
    Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2020 Toyota Avalon Hybrid, Camry, Camry Hybrid and Lexus ES300h and 2019-2020 RAV4 and RAV4 Hybrid vehicles equipped with 2.5L 4-Cylinder engines. Porosity in the engine castings may result in cracks than can allow coolant to leak internally and/or externally.
    What should you do:
    Toyota will notify owners, and dealers will inspect and replace the engine including the engine block, as necessary, free of charge. The recall began April 3, 2020. Owners may contact Toyota customer service at 1-888-270-9371 or Lexus at 1-800-255-3987. Toyota's number for this recall is 20TA04. Lexus' number for this recall is 20LA02.
    For more information:
    Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
    NHTSA CAMPAIGN ID Number: 20V064000
    Potential Number of Units Affected: 44191
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