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    GREEN CHOICE

    Toyota RAV4 Prime

    EPA Range: 42 miles
    EPA MPG: 38 mpg

    RECALL ALERT:
    There are 4 recalls on this vehicle. Learn More.

    Reliability

    Overall Reliability

    We expect the 2024 RAV4 Prime will be much more reliable than the average new car. This prediction is based on data from 2022, 2023, and 2024 models.

    The 2021 Toyota RAV4 Prime has been recalled 4 times by NHTSA. View Recalls
    Most Common Trouble Spots
    Common Trouble Spot
    Common Trouble Spot

    Owner Reported Trouble Spots

    The Reliability score is based on our latest subscriber survey of 2021 Toyota RAV4 Prime owners. The owner comments describe problems respondents experienced with this vehicle.

    Exhaust

    Muffler, pipes, catalytic converter, exhaust manifold, heat shields, leaks.

    What Owners Say

    Other/unsure

    "Toyota recall on battery connections."

    Anonymous A., MD (2021 Toyota RAV4 Prime SE 2.5-L 4 Cyl plug-in hybrid)

    "Factory Recall performed to replace DC to DC converter"

    Anonymous, CO (2021 Toyota RAV4 Prime XSE 2.5-L 4 Cyl plug-in hybrid)

    "rear hatch would occasionally get stuck closed"

    Anonymous A., MA (2021 Toyota RAV4 Prime XSE 2.5-L 4 Cyl plug-in hybrid)

    "Wipers dont always park correctly, auto feature doesnt always work, cant stop wipers. Intermittent issue. Dealer charged $200 to look at this and quoted $800 to replace wiper motor. I felt should be addressed as defect. Did not proceed."

    Anonymous, OR (2021 Toyota RAV4 Prime SE 2.5-L 4 Cyl plug-in hybrid)

    "Rough engine.(I traced to bad spark plug)"

    Anonymous A., (2021 Toyota RAV4 Prime XSE 2.5-L 4 Cyl plug-in hybrid)

    EV Charging

    What Owners Say

    Charging port problem

    "2 weeks ago, won't charge"

    Anonymous, NB (2021 Toyota RAV4 Prime XSE 2.5-L 4 Cyl plug-in hybrid)
    Other electric/hybrid charging problem

    "Recall indicated that there could be serious problems when recharging when temperatures were below 41 degrees F. Had to wait 4-5 months to bring it in for resolve. Did not charge the battery during much of that period due to our climate in CT. Wrote to Toyota to complain that I was losing battery miles but they offered no response or reimbursement."

    Anonymous, CT (2021 Toyota RAV4 Prime XSE 2.5-L 4 Cyl plug-in hybrid)

    "We received a notification of a recall for the RAV4 to not charge if it is colder than 41 deg F or there is risk of fire. We received notice of the recall dated July 12,2023 but no remedy yet. Cannot charge if it is cold."

    Anonymous, AL (2021 Toyota RAV4 Prime XSE 2.5-L 4 Cyl plug-in hybrid)
    Problem charging in cold/bad weather

    "Warning issued. Told not to do it."

    Anonymous A., DC (2021 Toyota RAV4 Prime 2.5-L 4 Cyl plug-in hybrid)

    In-car Electronics

    Infotainment system (audio, GPS, phone), rear entertainment system, backup or other camera/sensors, head-up display.

    What Owners Say

    Apple CarPlay

    "When plugged in, our iPhones would not trigger CarPlay. It took two attempts for Toyota to fix this problem."

    Anonymous A., QC (2021 Toyota RAV4 Prime XSE 2.5-L 4 Cyl plug-in hybrid)
    Display screen freezes up

    "The display freezes a lot when using Apple Car play. It's really annoying."

    Anonymous, TX (2021 Toyota RAV4 Prime XSE 2.5-L 4 Cyl plug-in hybrid)
    Hardware replacement

    "Entire Infotainment failed, but since a lot of the programming for the car was a part of it, it meant a lot of other things didn't work. It was replaced for free but took over a month to get"

    Anonymous, NJ (2021 Toyota RAV4 Prime XSE 2.5-L 4 Cyl plug-in hybrid)

    Brakes

    Premature pad/rotor wear, pulsation or vibration, antilock system, parking brake, master cylinder, calipers, squeaking, brake failure, regenerative braking.

    What Owners Say

    Premature brake wear

    "Noise coming from hard steering"

    Anonymous, MA (2021 Toyota RAV4 Prime XSE 2.5-L 4 Cyl plug-in hybrid)
    Rotors

    "The front rotors rusted such that the pads were only contacting about half of the full surface area. The dealer replaced the rotors for free."

    Anonymous, TN (2021 Toyota RAV4 Prime XSE 2.5-L 4 Cyl plug-in hybrid)

    Electrical Accessories

    Cruise control, clock, warning lights, body control module, keyless entry, wiper motor or washer, tire pressure monitor, interior or exterior lights, horn, gauges, 12V power plug, USB ports, alarm or security system, remote engine start, heated or cooled seats, heated steering wheel, headlights, automatic headlights, automatic wipers, wireless charging pad.

    What Owners Say

    Keyless entry

    "Happened 2 times- did not use car for 2+ weeks. Left it in closed garage plugged in. Went to use it and the doors would not unlock. Had to take key out of the fob and unlock door. I pushed brake pedal and pushed start button and car did not start. Jumped it with battery thingy. The second time I noticed the msg said push brake pedal and put key near start button. I thought that didnt make sense but did it anyway. Ill be darned, car started. Now Im wondering if I missed the message the first time about putting fob near start button."

    Anonymous A., FL (2021 Toyota RAV4 Prime SE 2.5-L 4 Cyl plug-in hybrid)
    Other electrical system problem

    "I didnt want to say I dont want to discuss, I had to pick other option. I think I answered all the questions in last response."

    Anonymous A., FL (2021 Toyota RAV4 Prime SE 2.5-L 4 Cyl plug-in hybrid)

    Fuel System/Emissions

    Sensors (O₂, or oxygen, sensor), emission-control devices (includes EGR), fuel-injection system, fuel gauge/sender, fuel pump, problems filling up the tank.

    What Owners Say

    Other emissions/fuel system problem

    "A hose has a leak on it that has to do with the emissions system that has been on order since 3/27/24. I have checked on when the part will arrive multiple times but no information on when it will arrive."

    Anonymous, AL (2021 Toyota RAV4 Prime XSE 2.5-L 4 Cyl plug-in hybrid)

    Climate System

    AC compressor, blower (fan) motor, condenser, evaporator, heater system, automatic climate system, electrical failure, refrigerant leakage.

    What Owners Say

    Blower (fan) motor

    "Heater stopped working. I took it to the dealership and they fixed it under the warranty. They said one of the "servo motors" was bad and needed to be replaced."

    Anonymous, TX (2021 Toyota RAV4 Prime XSE 2.5-L 4 Cyl plug-in hybrid)

    Electric Motor

    What Owners Say

    Electric drive motor malfunction (didn't need replacement)

    "Cold weather, electric motor stopped working, display stated car would shut down in 200 meters, must take to dealer. In the end it was a software problem"

    Anonymous, BC (2021 Toyota RAV4 Prime SE 2.5-L 4 Cyl plug-in hybrid)

    Noises And Leaks

    Squeaks, rattles, wind noises, seals and/or weather stripping, air and water leaks.

    What Owners Say

    Squeaks or rattles

    "Intermittent rattle in the dash; jingling sound at gear shift. Toyota couldn't resolve them"

    Anonymous, CA (2021 Toyota RAV4 Prime XSE 2.5-L 4 Cyl plug-in hybrid)

    Body Hardware

    Windows, locks and latches, doors or sliding doors, tailgate, trunk or hatch, mirrors, seat controls (power or manual), seat belts, sunroof, convertible top, glass defect.

    What Owners Say

    Fuel door or charge port door

    "The charge port door hinge became very loose and the charge port and hinge had to be replaced. It was a warranty repair."

    Anonymous A., WA (2021 Toyota RAV4 Prime SE 2.5-L 4 Cyl plug-in hybrid)

    Steering And Suspension

    Shocks or struts, ball joints, tie rods, wheel bearings, alignment, steering linkage (includes rack and pinion), power steering (pumps and hoses, leaks), wheel balance, springs or torsion bars, bushings, electronic or air suspension.

    What Owners Say

    Alignment

    "Problem was the tires. Dealer took tires off rims, turned them around and remounted. Vehicle was repeatedly at dealership for alignment issues due to the tires."

    Anonymous, PA (2021 Toyota RAV4 Prime SE 2.5-L 4 Cyl plug-in hybrid)

    Drive System

    Driveshaft or axle, CV joint, differential, transfer case, four-wheel-drive/all-wheel-drive components, driveline vibration, electrical failure, traction control, electronic stability control.

    Engine Major

    Engine rebuild or replacement, cylinder head, head gasket, turbocharger or supercharger, timing chain or belt.

    Engine Electrical

    Alternator, starter, hybrid battery replacement, hybrid battery related systems, regular battery, battery cables, engine harness, coil, ignition switch, electronic ignition, spark plugs and wires failure, auto stop/start.

    Transmission Major

    Transmission rebuild or replacement, torque converter, premature clutch replacement.

    Engine Minor

    Accessory belts and pulleys, engine computer, engine mounts, engine knock or ping, fuel leaks, oil leaks.

    Paint And Trim

    Paint (fading, chalking, peeling, or cracking), loose interior or exterior trim or moldings, rust.

    Engine Cooling

    Radiator, cooling fan, water pump, thermostat, antifreeze leaks, overheating.

    Transmission Minor

    Gear selector and linkage, transmission computer, transmission sensor or solenoid, clutch adjustment, rough shifting, slipping transmission, leaks.

    2021 SUVs Reliability

    This Car
    vs. Similar Cars

    Toyota vs. Other New Car Brands Reliability

    Reliability History
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    Overall Reliability Verdict

    POTENTIAL TROUBLE SPOTS
    Powertrain
    Electric Motor
    EV Battery
    EV Charging
    Engine Major
    Engine Minor
    Engine Cooling
    Engine Electrical
    Transmission Major
    Transmission Minor
    Drive System
    Fuel System/Emissions
    Exhaust
    Steering and Suspension
    Brakes
    Climate System
    Build Quality
    Electrical Accessories
    Body Hardware
    Paint/Trim
    Noises/Leaks
    In-car Electronics
    Reliability indicates how models have performed in the past, providing the basis for predicting how the vehicles will hold up in the year ahead. These charts provide the most comprehensive reliability information available to consumers. Based on information received from our latest subscriber survey for over 300,000 vehicles, our reliability history charts give you a rundown on how 2000 through 2024 vehicles are holding up in 20 potential trouble spots, ranging from the engine, transmission, electric motor, EV charging, and brakes to power equipment and the electrical accessories. NA indicates that we did not receive a large enough sample size to provide data for a specific year. An X indicates that the vehicle was not manufactured for a specific year.
    Recalls
    PROVIDED BY
    ELECTRICAL SYSTEM
    Jul 12, 2023
    A short circuit can cause the DC-DC converter to overheat, increasing the risk of a vehicle fire.
    Summary:
    Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2021-2022 RAV4 Prime and 2022 Lexus NX450h+ plug-in hybrid electric (PHEV) vehicles. The electric current rectifying module contained within the DC-DC converter may have been damaged during production, which can result in an electrical short-circuit.
    What should you do:
    Owners are advised not to charge their vehicles when the ambient air temperature is below or expected to drop below 41 degrees Fahrenheit (5 degrees Celsius). Dealers will replace the DC-DC converter, free of charge. Owner notification letters were mailed December 29, 2023. Owners may contact Toyota's customer service at 1-800-331-4331. Toyota's number for this recall is 23TB07/23LB01.
    For more information:
    Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
    NHTSA CAMPAIGN ID Number: 23V478000
    Potential Number of Units Affected: 43442
    ELECTRICAL SYSTEM
    Feb 02, 2023
    An engine stall increases the risk of a crash.
    Summary:
    Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2021 RAV4 Prime Plug-In Hybrid vehicles. During certain cold weather driving conditions, while driving in EV Mode, the hybrid vehicle control engine control unit (HEV ECU) software may cause the hybrid system to shut down if the accelerator is rapidly pressed to further accelerate the vehicle, resulting in a stall.
    What should you do:
    Dealers will update the HEV ECU software, free of charge. Owner notification letters are expected to be mailed February 27, 2023. Owners may contact Toyota's customer service at 1-800-331-4331. Toyota's number for this recall is 23TA01.
    For more information:
    Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
    NHTSA CAMPAIGN ID Number: 23V041000
    Potential Number of Units Affected: 16679
    ELECTRONIC STABILITY CONTROL (ESC)
    Apr 13, 2022
    Driving with a deactivated stability control system increases the risk of a crash.
    Summary:
    Toyota Engineering & Manufacturing (Toyota) is recalling certain 2022 Lexus LX 600, Lexus NX 350h, Lexus NX 450h+, Toytoa RAV4 Hybrid, 2021-2022 Lexus LS 500h, Toyota Mirai, RAV4 PRIME, Sienna, Venza, and 2020-2022 Toyota Highlander Hybrid vehicles. The Skid Control ECU software may not turn on the Vehicle Stability Control (VSC) system when the vehicle is restarted after the driver has disabled the VSC system. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 126, "Electronic Stability Control Systems."
    What should you do:
    Dealers will update the Skid Control ECU software, free of charge. Owner notification letters were mailed May 27, 2022. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's number for this recall is 22TA03. Lexus' number for this recall is 22LA01.
    For more information:
    Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
    NHTSA CAMPAIGN ID Number: 22V239000
    Potential Number of Units Affected: 458110
    EXTERIOR LIGHTING
    Nov 12, 2020
    Adjusting the horizontal headlight beam can increase glare, reducing the visibility of an oncoming driver or the vehicle operator, increasing the risk of a crash.
    Summary:
    Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2021 RAV4 Prime vehicles. The headlight aiming caps may have been improperly closed, allowing for horizontal adjustment of the headlight beam. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."
    What should you do:
    Toyota will notify owners, and dealers will close the aiming caps on the headlights, free of charge. The recall began January 6, 2021. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's number for this recall is 20TA15.
    For more information:
    Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
    NHTSA CAMPAIGN ID Number: 20V698000
    Potential Number of Units Affected: 413
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