Best and Worst Phone Plan Providers
Here are the top wireless carriers based on value, data service, customer support, and more
Switching to a new wireless carrier may seem like a hassle, but according to a Consumer Reports member survey, it’s well worth the effort. While more than 40 percent of respondents said they had been using their current provider for over a decade, 7 percent had changed services in the previous 12 months—and some saved more than $40 a month.
“Verizon and AT&T are clearly getting outmaneuvered for new customers by the smaller providers,” says Martin Lachter, a research program leader in CR’s survey department. “The biggest reason for this is cost.”
Some people reported that their new provider gave them better customer service, cellular coverage, call quality, and/or data speed.
Thinking of making the leap to another carrier yourself? To help you out, we’ve combed through the survey data to come up with this list of the best (and worst) phone plan providers. (CR members can consult our phone service ratings, too.)
