These stores, as well as independent retailers and websites, earned top marks in the most recent Consumer Reports survey of appliance retailers, conducted between January 2023 and May 2024. The survey responses were from 9,721 CR members who shared their experiences shopping for 12,970 large appliances. Overall, 17 of the 23 major appliance retailers received favorable ratings, and none were judged unfavorable.
The survey also included responses from 13,147 CR members who shared their experiences shopping for 16,619 small appliances during the same time period. Among small-appliance retailers, 8 out of 19 were rated favorably, with just two (Canadian Tire and Menards) judged unfavorably overall.
When it comes to bargaining for a deal, 21 percent of CR members attempted to haggle for a better price on large appliances, and 67 percent were successful, saving a median of $123. While only 3 percent attempted to talk their way to a better price for a small appliance, 76 percent of those efforts were successful. The median savings on small appliances was $56.
CR members can read on for complete profiles of the three major appliance retailers that earned high satisfaction scores. If you’re looking for a small appliance, check out our guide to the best places to buy small appliances. To see how your preferred retailer fares in our appliance store ratings, see our full list of appliance store ratings.
